Best Western Priory Hotel

Staff were excellent and lovely, definitely our favourite hotel we’ve ever stayed at

Very helpful staff, spacious and warm room

the room was comfortable and clean - if I wanted to be really critical there are small amounts of black mold around the bath and embedded in the bottom of the shower screen. The bar /lounge was comfortable and the food was great as were all the staff we engaged during our stay

Staff friendly and helpful xx room super clean and comfortable

Staff were friendly and polite. Room was clean. Strange knocking from the plumbing in the bathroom was a pain.

Room was huge. Nice setting in a large garden area. Peaceful. Lots of parking. Good breakfast. Recommended.

Hotel was inviting and clean and staff were friendly and very helpful. Had a very nice evening meal there too and breakfast was great. Only slight negative was two very narrow single beds in our room.

Room was very clean & comfortable. Bathroom was a bit grubby in places.

I booked this on behalf of a colleague " room was spotless, bed was comfortable and the breakfast was delicious".

Room was clean and of good quality. Staff were friendly and helpful. Good location for visiting Bury St Edmunds and the surrounding countryside

Very pleasantly surprised at how lovely this hotel was. We had dinner and breakfast and both were very good. Very clean and very friendly staff. Would definitely stay here again.

Nice size clean room and good food.

Nice hotel at a good price.

Staff were good, friendly and helpful. I was put in a room outside of the main building. Had a bit of a motel vibe. The room itself, a classic double.. disgusting!! Stains on the carpet, paint over the curtains and side of the tv. Units completely dated. Bathroom full of mould. Ceiling light fittings broken. Very poor dodgy repairs maid around the room. Main issue.. the room was freezing. They provided an extra oil heater in the room which I had to put on full next to the bed. The bathroom was like an ice box, even the floor was ice cold to walk on. The mould around the bathroom was disgusting. The room front door led to the path and grass area on the site. The door did not feel secure at all and let in air and light. I did not feel safe if I’m honest. Anyone could walk onsite and attempt access to the outbuilding rooms. I could hear conversations from the room next door which went on all night so I didn’t really get to sleep, the cold also didn’t help with sleeping. Maybe the rooms in the main building are a 3* but what I experienced wasn’t even rateable as a 1*. Before I left I had a look inside the kettle, what was growing in it was unidentifiable. The water must have been left in there for some time. Disgusting! In my view, that room was not fit for purpose but I had no choice but to use it as no other rooms were available and I arrived in the early hours of the morning. I spent 6h in that room. Never again will I stop there.

Perfect for an overnight stay. A spacious, clean and well presented room. Friendly staff and good amenities.

Lack off staff on arrival, only one person serving at reception & the bar, had to hunt the person down to check in. Similar situation in the morning at breakfast. Hotel was like the Mary Celeste. Breakfast was overpriced for what it was.

A lovely breakfast & plenty of choices. Room cozy & clean. Quaint gardens & surroundings.

Room was clean, staff was lovely and welcoming and would definitely return

Good staff, clean quiet room

well, on arrival, there was no hot water or heating in my room. The lady on reception was awesome and got a boiler engineer out as one part of the hotel was affected (which they didnt know about) - three hours later, the heating and hot water was back on, so was able to have a bath that night. The following morning, again there was no heatong or hot water., Reported to reception on leaving, who didnt seem interested. The toilet in my room had an intermittent fault whereby after flushing, the overflow would continually run for about an hour, then stop on it own, only to restart for no reason. This was really annoying as it woke me up multiple times and I had very little sleep. Eventually, I had to close the bathroom door and wear earplugs. Would not return.