Best Western Priory Hotel

Perfect for an overnight stay. A spacious, clean and well presented room. Friendly staff and good amenities.

Lack off staff on arrival, only one person serving at reception & the bar, had to hunt the person down to check in. Similar situation in the morning at breakfast. Hotel was like the Mary Celeste. Breakfast was overpriced for what it was.

A lovely breakfast & plenty of choices. Room cozy & clean. Quaint gardens & surroundings.

Room was clean, staff was lovely and welcoming and would definitely return

Good staff, clean quiet room

well, on arrival, there was no hot water or heating in my room. The lady on reception was awesome and got a boiler engineer out as one part of the hotel was affected (which they didnt know about) - three hours later, the heating and hot water was back on, so was able to have a bath that night. The following morning, again there was no heatong or hot water., Reported to reception on leaving, who didnt seem interested. The toilet in my room had an intermittent fault whereby after flushing, the overflow would continually run for about an hour, then stop on it own, only to restart for no reason. This was really annoying as it woke me up multiple times and I had very little sleep. Eventually, I had to close the bathroom door and wear earplugs. Would not return.

Helpful staff. Excellent room. Loved the little treats left in the room for us. Courtyard room excellent for the dog.

All good nice place friendly staff

The staff have been fantastic and the room is fabulous

The room was adequate, for an executive room it was dated, shabby and in the old part of the priory which was uneven. The restaurant was pleasant and food was extremely tasty. For the price it was a shame breakfast was not included but the offering was really good The staff were amazing, really helpful, polite and could not do enaough for any guests. I would possibly stay here again.

.

We booked to stay on a Saturday evening. Room 41 itself was pleasant enough. However it was incredibly hot and we could not change the radiator to enable it to be turned off. There was a lot of mould in the bathroom which looked like it had not been treated for a while and was an unpleasant experience. There were notices warning us that the water was incredibly hot, however I took a shower in the morning which was fine, but my partner followed immediately but there was no hot water left and she had to have a very quick cold shower. Another unpleasant experience. At Reception another guest was complaining he did not shower as the water was far too hot. The worst experience came from the function which was happening in the main part of the hotel. The doors and windows were open and the extremely loud music and party revelers accompanying singing meant we had to wait until it finished to be able to sleep. We could not concentrate on our TV viewing or reading. We could not open the window to cool the room due to the sounds. When we spoke to the duty manager he said it was within their health and safety limits - which I dispute as I struggled to hear him speak. Also he very rudely said what did we expect as we had booked at a hotel which has functions and we were lucky it finished at 11 instead of the normal midnight.The website mentioned the functions. However on re reading the website it clearly mentions ' a true oasis of calm and a tranquil environment. I totally disagree.

La chambre est spacieuse et la literie est un peu dure. Le personnel est sympa, nous avons été bien accueilli.

Room was fine, if a bit spartan. Excellent shower! Food not so good, however - cooked breakfast was OK-ish, but evening bar meal was disappointing.

Told by reception staff to run the water in the shower for 25 minutes to get a hot shower 😱 Insist on rooms in newer section.

Lovely hotel, peaceful in beautiful grounds

Goog breakfast

Lovely old hotel. Good annex area Quiet nights!

Lovely room in the courtyard with a jaccuzi bath which was a nice touch. Friendly staff at reception.

It was great.