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DoubleTree by Hilton Hotel and Spa Liverpool

Hotels
7.8
/10
Pleasant
1,003 reviews

What Guests Say About Their Stay

Martin

10.0
/ 10
The welcome, the reception team went out their way to make you feel welcomed and showed and interest in my plans whilst there and suggested places to go etc.

Polly

10.0
/ 10
Very nice room, spacious and good value for money. Staff very friendly and helpful, good leisure facilities, overall a very nice stay

Tracey

10.0
/ 10
We have had a fantastic stay with the double Tree at the Hilton. Superb service and location. Highly recommend.
In the Area
See Map
6 Sir Thomas Street, Liverpool, England, L1 6BR

Main Facilities

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AC
24-Hour Front Desk
Parking
DoubleTree by Hilton Hotel & Spa Liverpool is located in area / city Liverpool. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around DoubleTree by Hilton Hotel and Spa Liverpool

6 Sir Thomas Street, Liverpool, England, L1 6BR
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Lobby DoubleTree by Hilton Hotel and Spa Liverpool
Lobby 2 DoubleTree by Hilton Hotel and Spa Liverpool

Discover More About DoubleTree by Hilton Hotel and Spa Liverpool

Location


DoubleTree by Hilton Hotel & Spa Liverpool is located in area / city Liverpool.

About DoubleTree by Hilton Hotel & Spa Liverpool

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Savor your favorite dishes with special cuisines from DoubleTree by Hilton Hotel & Spa Liverpool exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Enjoy luxurious treats and incomparable experience by staying at DoubleTree by Hilton Hotel & Spa Liverpool.

All facilities in DoubleTree by Hilton Hotel and Spa Liverpool

Lobby DoubleTree by Hilton Hotel and Spa Liverpool
Lobby
Exterior DoubleTree by Hilton Hotel and Spa Liverpool
Exterior
Others DoubleTree by Hilton Hotel and Spa Liverpool
Others
Restaurant DoubleTree by Hilton Hotel and Spa Liverpool
Restaurant

Things to Do

  • Casino
  • Fitness center
  • Health club
  • Children play area

Accessibilty

  • Accessibility equipment
  • Accessible parking

In-room Facilities

  • Hairdryer
  • TV

Sports and Recreations

  • Fishing
  • Golf

Kids and Pets

  • Babysitting with surcharge

Transportation

  • Parking with surcharge

General

  • AC

Public Facilities

  • Room service

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in DoubleTree by Hilton Hotel and Spa Liverpool

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 15:00 - to 11:00
Available rooms at DoubleTree by Hilton Hotel and Spa Liverpool
87
Number of floors in DoubleTree by Hilton Hotel and Spa Liverpool
7
Another facilities in DoubleTree by Hilton Hotel and Spa Liverpool
Casino, Fitness center, Health club, Children play area, Accessibility equipment

Frequently asked question in DoubleTree by Hilton Hotel and Spa Liverpool

What are available facilities at DoubleTree by Hilton Hotel and Spa Liverpool?
There are top facilites at DoubleTree by Hilton Hotel and Spa Liverpool such as AC, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at DoubleTree by Hilton Hotel and Spa Liverpool?
The standard check-in time at DoubleTree by Hilton Hotel and Spa Liverpool is starting from From 15:00 while the latest check-out time is at Before 11:00
What is the star rating of DoubleTree by Hilton Hotel and Spa Liverpool?
DoubleTree by Hilton Hotel and Spa Liverpool is a 5.0-star hotel.
How many floors does DoubleTree by Hilton Hotel and Spa Liverpool have?
DoubleTree by Hilton Hotel and Spa Liverpool has 7 floors.
How many rooms are available at DoubleTree by Hilton Hotel and Spa Liverpool?
DoubleTree by Hilton Hotel and Spa Liverpool has 87 rooms in total.
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More Reviews from Other Guests in DoubleTree by Hilton Hotel and Spa Liverpool

7.8
Pleasant
From 1,002 reviews
Cleanliness

8.4

Room Comfort

8.2

Service and Facilites

8.4

Sort by
Most Relevant
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Traveler Reviews DoubleTree by Hilton Hotel and Spa Liverpool

Number of reviews per page
20
40
Top reviews
Daniel
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Nice stay
Charles
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The stay was good, bar very expensive
Natalie
icon-
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location close to shopping centre. Close walking distance to Albert Dock. The spa was amazing and very relaxing. Hotel room walls are pretty thing, you can hear a lot of noise from neighbours, hallway and outside. Staff were wonderful and very friendly.
Aaron
icon-Family
Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Restaurant needs serious attention. The owner/manager appeared to be interviewing job candidates in the restaurant during business hours as we ate lunch. Then the only beer available in the entire place was Guinness.
Tina
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great stay but wouldn’t say the price is a reflection of the amenities. Spa was an extra £20pp and not connected to the hotel and all charges were payable at the time including room service and not charged to the room.
Martin
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The welcome, the reception team went out their way to make you feel welcomed and showed and interest in my plans whilst there and suggested places to go etc.
shaun
icon-
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The was beyond rude. made accusations without any proof. paid for things I didn't receive. the room was smelly when I check in that was never resolved and wasn't cleaned correctly as the previous guest left a lovely treat in the toilet so proof the room hadn't been clean. probably why the team there wasn't very helpful
Ben
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Gool location and helpful staff. Dowside room curtains absolutely filthy
Philip
icon-with Partner
with Partner
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

I thought it was disappointing that the bar closed at 10.45 on a Saturday night, on Valentine’s Day no less.
Polly
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very nice room, spacious and good value for money. Staff very friendly and helpful, good leisure facilities, overall a very nice stay
Graeme
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

I stayed at the location on 20th Jan and paid a refundable deposit of £50. This deposit has conveniently not been refunded
Janet
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Anthony on reception was fantastic, a lovely greeting as we arrived , a charming young man who looked immaculate . We love room 616 very clean big comfy bed and great bathroom . We went out to a jazz club and returned to hotel and room service , again super service by a nice young man and the food was excellent . It was nice and quiet on the sixth floor . Next morning we had a nice breakfast again great staff . We Will definitely be returning thank you team Hilton
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Catherine
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Room was spacious Bathroom spotless Breakfast only just ok nothing special & food not the best temperature Reception staff on arrival were slow and kept a queue waiting whilst she was on the phone
James
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Polite staff. Beautiful building. Lovely room. Magnificent shower!
Julian
icon-Business
Business
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

A bit of feedback is that a £50 security deposit is charged, and takes 3 to 5 business days to be returned. Staff were very friendly. Hotel clean and tidy. Heating did not work in the room.
Gaynor
icon-
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Room was clean bed was comfortable but was kept awake most the night by the footfall of other guests doors slamming. Ordered a drink from the bar as a nightcap and was charged £36.30 for a double brandy & ice. Nearly fell off my buffet. Check in was a bit cold the receptionist did come across a bit frosty. Checkout was a lot better.
Read More
Ahmed
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Dear Hotel Manager, I am writing to formally complain about my recent stay at DoubleTree by Hilton Hotel & Spa Liverpool, room number 604. Unfortunately, my experience was very disappointing and far below the standard I expect from a Hilton property. Firstly, when I attempted to order food, I was informed that there were no sandwiches available except for one tuna option. Shortly after, I was told that no sandwiches were available at all. As an alternative, I ordered a Margherita pizza, which arrived completely burnt and very hard, making it extremely difficult to eat. This is unacceptable food quality for a hotel of this reputation. Secondly, and more importantly, I had a very unpleasant interaction with a reception staff member named Cony. She was extremely rude, unprofessional, and spoke in a disrespectful manner to both me and my partner. Her attitude and behavior were shocking and made the situation even worse. This kind of treatment towards guests is unacceptable and does not reflect Hilton’s values or standards of hospitality. I am requesting that this complaint be reviewed seriously, and I would like to receive a response directly from the hotel manager explaining how this matter will be addressed. I also expect appropriate action to be taken regarding both the service issues and the staff behavior. I look forward to your response. Kind regards, Room 604 Please write me in my email address or phone number u gonna find it with booking reservation
Read More
XU
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Avoid Room 606. Ventilation pipe next to window. Loud nosie 24 hours
Neil
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Clean but cold room but they did bring extra quilt when I asked, bath was great really deep and there was a shower and double sinks,was a bit disappointed in the spa again it was quite cold not the best environment for a massage so I didn’t really enjoy it even though my therapist was really good at her job, breakfast was ok great sausages
Read More
Tracey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We have had a fantastic stay with the double Tree at the Hilton. Superb service and location. Highly recommend.
Number of reviews per page
20
40

Ready to make up your mind?

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Restaurant 4 DoubleTree by Hilton Hotel and Spa Liverpool

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.8
Pleasant
From 1,002 reviews
Cleanliness

8.4

Room Comfort

8.2

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews DoubleTree by Hilton Hotel and Spa Liverpool

Number of reviews per page
20
40
Top reviews
Daniel
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Nice stay
Charles
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The stay was good, bar very expensive
Natalie
icon-
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location close to shopping centre. Close walking distance to Albert Dock. The spa was amazing and very relaxing. Hotel room walls are pretty thing, you can hear a lot of noise from neighbours, hallway and outside. Staff were wonderful and very friendly.
Aaron
icon-Family
Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Restaurant needs serious attention. The owner/manager appeared to be interviewing job candidates in the restaurant during business hours as we ate lunch. Then the only beer available in the entire place was Guinness.
Tina
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great stay but wouldn’t say the price is a reflection of the amenities. Spa was an extra £20pp and not connected to the hotel and all charges were payable at the time including room service and not charged to the room.
Martin
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The welcome, the reception team went out their way to make you feel welcomed and showed and interest in my plans whilst there and suggested places to go etc.
shaun
icon-
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The was beyond rude. made accusations without any proof. paid for things I didn't receive. the room was smelly when I check in that was never resolved and wasn't cleaned correctly as the previous guest left a lovely treat in the toilet so proof the room hadn't been clean. probably why the team there wasn't very helpful
Ben
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Gool location and helpful staff. Dowside room curtains absolutely filthy
Philip
icon-with Partner
with Partner
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

I thought it was disappointing that the bar closed at 10.45 on a Saturday night, on Valentine’s Day no less.
Polly
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very nice room, spacious and good value for money. Staff very friendly and helpful, good leisure facilities, overall a very nice stay
Graeme
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

I stayed at the location on 20th Jan and paid a refundable deposit of £50. This deposit has conveniently not been refunded
Janet
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Anthony on reception was fantastic, a lovely greeting as we arrived , a charming young man who looked immaculate . We love room 616 very clean big comfy bed and great bathroom . We went out to a jazz club and returned to hotel and room service , again super service by a nice young man and the food was excellent . It was nice and quiet on the sixth floor . Next morning we had a nice breakfast again great staff . We Will definitely be returning thank you team Hilton
Read More
Catherine
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Room was spacious Bathroom spotless Breakfast only just ok nothing special & food not the best temperature Reception staff on arrival were slow and kept a queue waiting whilst she was on the phone
James
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Polite staff. Beautiful building. Lovely room. Magnificent shower!
Julian
icon-Business
Business
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

A bit of feedback is that a £50 security deposit is charged, and takes 3 to 5 business days to be returned. Staff were very friendly. Hotel clean and tidy. Heating did not work in the room.
Gaynor
icon-
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Room was clean bed was comfortable but was kept awake most the night by the footfall of other guests doors slamming. Ordered a drink from the bar as a nightcap and was charged £36.30 for a double brandy & ice. Nearly fell off my buffet. Check in was a bit cold the receptionist did come across a bit frosty. Checkout was a lot better.
Read More
Ahmed
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Dear Hotel Manager, I am writing to formally complain about my recent stay at DoubleTree by Hilton Hotel & Spa Liverpool, room number 604. Unfortunately, my experience was very disappointing and far below the standard I expect from a Hilton property. Firstly, when I attempted to order food, I was informed that there were no sandwiches available except for one tuna option. Shortly after, I was told that no sandwiches were available at all. As an alternative, I ordered a Margherita pizza, which arrived completely burnt and very hard, making it extremely difficult to eat. This is unacceptable food quality for a hotel of this reputation. Secondly, and more importantly, I had a very unpleasant interaction with a reception staff member named Cony. She was extremely rude, unprofessional, and spoke in a disrespectful manner to both me and my partner. Her attitude and behavior were shocking and made the situation even worse. This kind of treatment towards guests is unacceptable and does not reflect Hilton’s values or standards of hospitality. I am requesting that this complaint be reviewed seriously, and I would like to receive a response directly from the hotel manager explaining how this matter will be addressed. I also expect appropriate action to be taken regarding both the service issues and the staff behavior. I look forward to your response. Kind regards, Room 604 Please write me in my email address or phone number u gonna find it with booking reservation
Read More
XU
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Avoid Room 606. Ventilation pipe next to window. Loud nosie 24 hours
Neil
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Clean but cold room but they did bring extra quilt when I asked, bath was great really deep and there was a shower and double sinks,was a bit disappointed in the spa again it was quite cold not the best environment for a massage so I didn’t really enjoy it even though my therapist was really good at her job, breakfast was ok great sausages
Read More
Tracey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We have had a fantastic stay with the double Tree at the Hilton. Superb service and location. Highly recommend.
Number of reviews per page
20
40