DoubleTree by Hilton Hotel and Spa Liverpool

Nice stay

The stay was good, bar very expensive

Great location close to shopping centre. Close walking distance to Albert Dock. The spa was amazing and very relaxing. Hotel room walls are pretty thing, you can hear a lot of noise from neighbours, hallway and outside. Staff were wonderful and very friendly.

Restaurant needs serious attention. The owner/manager appeared to be interviewing job candidates in the restaurant during business hours as we ate lunch. Then the only beer available in the entire place was Guinness.

Great stay but wouldn’t say the price is a reflection of the amenities. Spa was an extra £20pp and not connected to the hotel and all charges were payable at the time including room service and not charged to the room.

The welcome, the reception team went out their way to make you feel welcomed and showed and interest in my plans whilst there and suggested places to go etc.

The was beyond rude. made accusations without any proof. paid for things I didn't receive. the room was smelly when I check in that was never resolved and wasn't cleaned correctly as the previous guest left a lovely treat in the toilet so proof the room hadn't been clean. probably why the team there wasn't very helpful

Gool location and helpful staff. Dowside room curtains absolutely filthy

I thought it was disappointing that the bar closed at 10.45 on a Saturday night, on Valentine’s Day no less.

Very nice room, spacious and good value for money. Staff very friendly and helpful, good leisure facilities, overall a very nice stay

I stayed at the location on 20th Jan and paid a refundable deposit of £50. This deposit has conveniently not been refunded

Anthony on reception was fantastic, a lovely greeting as we arrived , a charming young man who looked immaculate . We love room 616 very clean big comfy bed and great bathroom . We went out to a jazz club and returned to hotel and room service , again super service by a nice young man and the food was excellent . It was nice and quiet on the sixth floor . Next morning we had a nice breakfast again great staff . We Will definitely be returning thank you team Hilton

Room was spacious Bathroom spotless Breakfast only just ok nothing special & food not the best temperature Reception staff on arrival were slow and kept a queue waiting whilst she was on the phone

Polite staff. Beautiful building. Lovely room. Magnificent shower!

A bit of feedback is that a £50 security deposit is charged, and takes 3 to 5 business days to be returned. Staff were very friendly. Hotel clean and tidy. Heating did not work in the room.

Room was clean bed was comfortable but was kept awake most the night by the footfall of other guests doors slamming. Ordered a drink from the bar as a nightcap and was charged £36.30 for a double brandy & ice. Nearly fell off my buffet. Check in was a bit cold the receptionist did come across a bit frosty. Checkout was a lot better.

Dear Hotel Manager, I am writing to formally complain about my recent stay at DoubleTree by Hilton Hotel & Spa Liverpool, room number 604. Unfortunately, my experience was very disappointing and far below the standard I expect from a Hilton property. Firstly, when I attempted to order food, I was informed that there were no sandwiches available except for one tuna option. Shortly after, I was told that no sandwiches were available at all. As an alternative, I ordered a Margherita pizza, which arrived completely burnt and very hard, making it extremely difficult to eat. This is unacceptable food quality for a hotel of this reputation. Secondly, and more importantly, I had a very unpleasant interaction with a reception staff member named Cony. She was extremely rude, unprofessional, and spoke in a disrespectful manner to both me and my partner. Her attitude and behavior were shocking and made the situation even worse. This kind of treatment towards guests is unacceptable and does not reflect Hilton’s values or standards of hospitality. I am requesting that this complaint be reviewed seriously, and I would like to receive a response directly from the hotel manager explaining how this matter will be addressed. I also expect appropriate action to be taken regarding both the service issues and the staff behavior. I look forward to your response. Kind regards, Room 604 Please write me in my email address or phone number u gonna find it with booking reservation

Avoid Room 606. Ventilation pipe next to window. Loud nosie 24 hours

Clean but cold room but they did bring extra quilt when I asked, bath was great really deep and there was a shower and double sinks,was a bit disappointed in the spa again it was quite cold not the best environment for a massage so I didn’t really enjoy it even though my therapist was really good at her job, breakfast was ok great sausages

We have had a fantastic stay with the double Tree at the Hilton. Superb service and location. Highly recommend.