Hilton London Euston

I recently stayed at your hotel and wanted to share some feedback regarding my check-in experience. While I appreciate the professionalism of your team, I felt quite uncomfortable during the process. I had booked a double room for myself, and when I arrived with my sister and her two children-who were simply accompanying me at the time of check-in-the front desk staff questioned me twice about whether my sister was my wife. I clarified both times that she is my sister and that I would be the only one staying in the room. Despite this, I felt that the staff member remained doubtful, which made the situation rather awkward and uncomfortable. I fully understand that hotels must verify guest details and ensure bookings align with policies. However, I would have appreciated a more discreet and respectful approach in handling the matter. I hope you can take this feedback constructively so future guests do not experience similar discomfort. Thank you for taking the time to read my message. I value your attention to guest satisfaction and trust this feedback will be received in the spirit of improvement.

Check issue was caused when the name given was different despite having all the booking details and payment was made prior to arrival. ID was also requested. Not happy with this service and having spent over £700 for two rooms to receive this service!

Staffs are all in good services😍

Staff was very professional and helpful.

No AC and the staff wasn’t helping.

Nice size rooms with very comfortable beds

Location was great, but hotel is in need of renovation and upgradingmoderna

Absolute little gem. Best value for the money in a long time

Brilliant stay at your hotel, excellent price and location for getting anywhere we wanted to go, room was very clean and big enough for the 3 of us

Staff were great, Bar staff fun and gregarious. Breakfast monitored by 4 to five persons and great. Room was Victorian and regal. Would have liked scaffolding to be down and probably is now.

Disappointing accommodations for a brand like Hilton...way overpriced. The "family room" was smallish..expected more room than the price reflected. The number of electrical outlets was very limited...I understand this is an old structure, but it could be improved upon I think.

Good location for our needs.

nothing. i only chose this hotel due to location and convenience to train stations

Really nice hotel that has had recent renovations. Unfortunately the restaurant was closed for a private function and it was far too hot to eat in the bar. The air con randomly started making a chugging noise, maintenance said nothing wrong with it. But it did it again in the night so had to turn it off. Great location.

AsAC not in service

Booked a deluxe double given standard 2 singles had to complain. Old and tired decor

Overall was good. Tried to pay a bill with cash and found out that cash is not accepted. This is not only illegal policy but quite concerning that the hotel has adopted it. Something to pay close attention to...

Wonderful hotel in the heart of Central London. Wonderful, friendly staff.

Great location, quiet and clean. The staff were all pleasant and helpful. We would definitely choose to stay here again.

Very very comfy bed and pillows .. easy check in / check out, polite staff and very clean.