Hilton London Hyde Park

room had an unpleasant musty smell. Staff was fine

Upon entering the hotel I was greeted by name by the loveliest woman at the desk. She was friendly and helpful. After that, we experienced some issues. We ordered in-room dining one night and it arrived cold. It was expensive to pay for something that was not good. I also filled out my paperwork and paid a 50 pound deposit and by day 2 someone (not our original woman at check in) removed it from our file in the system. It was a big hassle and I waited at the front desk for 10 minutes with no one appearing to wait on me or other guests. At the same time another guest was having an issue with a lost item & received poor customer service. Those things combined make me rate the hotel average. I paid for the best suite in the hotel and definitely did not get that level of service. Housekeeping took one of our robes and when I called to have another delivered, they said they would bring it right up and never did. This hotel needs to focus more on details. As a loyal Hilton traveler, it's disheartening to experience this.

Staff was helpful. Room was clean but had some mechanical issues. Hotel was clean. Area around the hotel was very clean. Lots of adequate transportation at the hotel.

Nice location, clean room. The room wasn't ready when I checked in at 5 pm, so I was offered a free drink and room upgrade, which was appreciated.

Staff was excellent. Great location for the price.

Sits right on Hyde park in the most convenient locst

It's a great location and the staff was absolutely fantastic!! Breakfast was a hot and cold buffet with lots of choices and there is a restaurant attached to the hotel. Unfortunately, we were there during "carnival" and it was loud and quite a few drunks right outside the property openly drinking right on the sidewalk. Loud well into the night.

The property was absolutely gorgeous. Felt really nice to stay in very mid century feel.

Hilton London Hyde Park is the perfect location. Easy access to buses, two metros available, walks in the park, shopping and restaurants in the area. The Hotel staff are excellent..Always willing to help with directions, assistance and information to just about anything. Rooms were very clean and comfortable. I felt safe in the hotel and surrounding areas. Highly recommend this hotel

Nice location only being a walk/cycle away from a large amount of things. Location is directly on top of a tube station and next to a strip with some okay food/coffee options. Overall would stay here again but would look at other comparable pricing locations to see if we could get more centered into the hub of activities

How well the staff looked after us

Loved the location! Close to Central, District and Circle lines via Queensway and Bayswater stations.

We had a wonderful stay. The only issue was the elevator... it's tiny and there's only one. It will only hold two people if they have luggage, maybe 3 without. We chose to climb 5 floors of stairs instead of waiting for probably 5 minutes.

The hotel was very clean, and nice. The bathroom looked recently renovated and it was really nice, and the room had air condioning which was nice because it was hot in London. Only negative was the lobby area was a bit cramped and the lift was very slow.

On checking in we got room 203 and we normally check bed and room for cleanliness. Bedsheet had worm crawling on it. We were put off by this. They gave us another room 103 but that time no hot water. We got there just before 11 am but check in was. 3pm so had to wait The staff at thr breakfast were very good. Thanks to Josh. Breakfast was very good quality

Excellent Hotel and Service. Well located.After a weary journey across London on Tube in sweltering weather Mohammed immediately replenished us with fresh water and ensured we had a rest as we were early in our checking-in. Excellent service from all staff and the room was exceptional. Top notch

easy access to quick shops and some good restaurants. It was nice to go to the park earl in the morning across the the street with my coffee and just sit and relax.

The building is old and the rooms are very dated, the furniture is dated The check in was very slow, long line

Everything worked fine

Clean, nice, convenient