Hilton London Hyde Park

We always stay at this Hotel when visiting Kensington gardens and concerts at the Royal Albert hall.The staff have always been first class..on this occasion Muhammad was excellent and this review is for the room and not the fabulous staff.We usually have a king room with view. This time we had room 320.The 'view' looked out onto Queensway..we mainly had a big building to look on with only a side view of trees in Hyde park...previously our room with view looked out onto Bayswater road and the trees opposite. The side road was very noisy even at 3.00am as cars kept speeding off from the junction out to Bayswater road really loudly..like a competition.We could hear talking from outside through windows. The bed was really creaky every time you turned over. The fridge was not cold enough and the cupboard it was in got very hot as not enough air circulation for it. The 2 x complimentary water were in plastic bottles. The kettle and tea bags etc were on a tray on a pullout shelf above fridge.You had to lift up the tray and use it elsewhere as plug was not long enough in situ (power base of kettle was fixed to tray). There were 4 x coffee pods. Two were decaff (no thanks) and two others (one strong and one medium).If you both want strong coffee you would need to request extra but they shouldvbe more on tray.Shelf in bathroom (no bath just shower)was on top of toilet cistern back.Extra towel rail needed if using door hanging hooks for dressing gowns.TV remote worked poorly.

Great location and friendly staff. Room a bit small but adequate.

Congested room - no gym - v small lobby - didn’t enjoy stay at all

On early check in room was not available. Staff advised they'd call when ready, they did not. Bed Mattress is not of good quality. Really sore backs, both of us. Bed and floor squeaks terribly. Breakfast is great if it wasn't for the terrible background muzak. What is the point ?

Easy access to the tube and shops.

Perfect location, staff friendly, room very good only down side bed very noisy and uncomfortable

The lower ground floor family rooms beds needed replacing in 1990. Very noisy and my family woke every time one of us turned over. Not to mention the tube is very loud until 2am.

All rather poor for a reputable 4-star hotel Reception staff rude. No room service menu in room No 24 hr room service No robes & slippers as should’ve been for this room rate Decor tired and tatty Room small, bathroom tiny Windows dirty Shower less than useful Disappointed

Excellent, safe, and convenient location

room cleaning low

Staff was exceptionally helpful and positive across the entire week!

Solid, not spectacular. Proximity to Hyde park and underground is great

Great location and friendly staff. Directly across from Hyde Park and close to tube stations, restaurants and shops. Easy for touring London and even when heading out to shows in the evening.

Excellent location — the metro station was right next to the hotel, and Hyde Park was just across the street. There were plenty of restaurants nearby, making it very convenient. The staff was very friendly and welcoming, and the room was spacious, clean, and comfortable.

The staff was very professional and courteous. King room spacoius, clean, silent and confortable. Small bathroom but well equipped and renowed. Two bottles of water daily and a welcome drink and biscuits, very appreciated. Perfect location, litterally one step away from the Central line underground station and 20 minutes walking from Paddington Station.

The staff were excellent, the location is fantastic, the hotel is a beautiful old building. The room was nice although the dirty windows somewhat hampered our view.

Good room! Good location. Breakfast just need a bit if variety. It becomes boring after a couple of days!

La habitacion esta extremandamente sucia en especial el baño, el primer dia se contacto a recepción , sin ayuda solo ayudaron después de escalar los reclamos.

Good

Friendly staff and although small nice and clean guest rooms.