Point A Kensington Olympia

‘Cosy’ was the room type, but couldn’t even fit suitcase opened on the floor

Sraff, Divine and Kavari were very friendly, helpful and welcoming. Evening staff also helpful

Welcoming staff, clean rooms

Very clean and service was wonderful!

Room was clean and orderly. Staff was kind, helpful, and responsive to all our needs. Location was also perfect and we were close to restaurants, pubs, tube stations, and other activities.

Staff were lovely and helpful, location was pretty good, not far to Earls Court tube and the room was clean. Everything you need

Great location

Clean, well located (near to transportation and some good options), friendly staff

A nice clean hotel in a nice area, easy to get tonthe rest of London. The Staff were friendly The room was really clean with the latest touchpad light settings.

It was extremely cold, also the bed sheets had yellow stains

Was upgraded upon arrival, we looked like drowned rats when we arrived! The two gentleman were so lovely and helpful. Room was absolutely spotless. Very reasonable price and a short walk from the tube.

Great stay!

Everything was very good. Desk people were great. Breakfast was nice overall. Room was small but very convenient and bed was very good.

The hotel is very nice and new with a reasonable price . The staffs are very friendly. Only around 7 minute-walk from Earl’s Court station. The room is very clean. I really enjoy my stay here. Really recommend this hotel if you are looking for an affordable but still high quality stay in London.

I look forward to going back to this wonderful hotel,

Checking in was brilliant as our room was ready 30 mins before but unfortunately we didn’t have a pillow for the second bed ready. During the night, smelt tobacco near our room through the bathroom. For breakfast, food was fresh and tasty. Breakfast staff may need retraining in Racial/Diversity issues or how to politely interact with Customers (All Races) equally. Sadly, that have made us think twice on Not mentioning Use of Your Hotel to others. Also found a few stains on my duvet cover and towel.

Lots of great points! Friendly and welcoming staff on arrival. Accommodated my request for early check in. Everywhere felt clean and fresh. Extremely comfortable beds. A great selection of breakfast items. A lovely relaxed feeling throughout hotel. Unfortunately a couple of minor negative points. The TV in my room wasn't working on my arrival but a lovely maintenance guy came promptly to sort it out. After doing some investigating he was able to get it working and was extremely apologetic for the time it had taken however, on returning from my evening out the TV wasn't working again and showing the same problem as previously. This wasn't a major issue although it would have been nice to have the option of watching it. The only other slight negative was that two of the pastry breakfast items I chose were a bit too crunchy/crispy on the top consistent with being warmed/heated for slightly too long which made them less enjoyable. Toast would be a great addition to the breakfast too! Overall a lovely stay for a great price.

room wasn’t what we expected…hair was in one of the beds. When we decided to leave staff were incredibly disrespectful and rude.

USB plug socket broken. Laminate floor lifting in places. The room I was in needed so TLC - excellent shower and constant hot water

All good!