Aston Karimun City Hotel

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8.1
/10
Very Good
606 reviews

What Guests Say About Their Stay

Ahmad Z.

10.0
/ 10
It was a wonderful Karimun trip stay at Aston. Hospitality, room comfortable, nice meals during breakfast. While returning to the port, Aston provided a free shuttle to the port, it was helpful. Thanks Aston.

w***a

10.0
/ 10
The room is very spacious, the conditions are quiet, the service is satisfactory, the food is delicious and there are many choices.
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Muhamad A.

8.5
/ 10
A nice place, nice breakfast and comfortable room.

siti n.

10.0
/ 10
Recommended if to Karimun location easy to reach
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Florence N. S.

8.5
/ 10
Good staff and clean rooms. Like it and i'll come to this hotel again if I go for duty.
In the Area
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Jl. Pertambangan Tg Balai Karimun Kepulauan Riau, Tanjung Balai Karimun City Center, Tanjung Balai Karimun, Kepulauan Riau, Indonesia, 29661

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
note: hotel was previously named ASTON Karimun City Hotel Staying at Aston Karimun City Hotel is a good choice when you are visiting Tanjung Balai Karimun City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Aston Karimun City Hotel

Jl. Pertambangan Tg Balai Karimun Kepulauan Riau, Tanjung Balai Karimun City Center, Tanjung Balai Karimun, Kepulauan Riau, Indonesia, 29661
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Lobby Aston Karimun City Hotel
Exterior 2 Aston Karimun City Hotel

Discover More About Aston Karimun City Hotel

note: hotel was previously named ASTON Karimun City Hotel

Location
Staying at Aston Karimun City Hotel is a good choice when you are visiting Tanjung Balai Karimun City Center.

About Aston Karimun City Hotel

From business event to corporate gathering, Aston Karimun City Hotel provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Aston Karimun City Hotel, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Aston Karimun City Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Aston Karimun City Hotel.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Aston Karimun City Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Aston Karimun City Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Aston Karimun City Hotel is the right place to stay.

All facilities in Aston Karimun City Hotel

Bar, Cafe and Lounge Aston Karimun City Hotel
Bar, Cafe and Lounge
Swimming Pool Aston Karimun City Hotel
Swimming Pool
Fitness Center Aston Karimun City Hotel
Fitness Center
Lobby Aston Karimun City Hotel
Lobby
Accommodation Services Aston Karimun City Hotel
Accommodation Services

Public Facilities

  • 24-hour room service
  • Room service
  • Parking
  • Safety deposit box
  • WiFi in public area
  • Coffee shop
  • Restaurant
  • Elevator

In-room Facilities

  • Desk
  • Refrigerator
  • TV
  • Minibar
  • Cable TV

Hotel Services

  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • 24-hour security
  • 24-hour Receptionist

Things to Do

  • Massage
  • Spa
  • Outdoor pool

General

  • Smoking area
  • Reception hall

Business Facilities

  • Business center
  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Supermarket

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Bar

Transportation

  • Secure parking

Connectivity

  • LAN Internet

Accommodation Policy & General Information in Aston Karimun City Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 13:00

General Check-in Instructions

During Pandemic Covid 19, guests who stay 5 nights or more must show a negative swab/ PCR result upon check-in.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 13:00
Available rooms at Aston Karimun City Hotel
148
Number of floors in Aston Karimun City Hotel
7
Another facilities in Aston Karimun City Hotel
24-hour room service, Room service, Safety deposit box, WiFi in public area, Coffee shop

Frequently asked question in Aston Karimun City Hotel

What are available facilities at Aston Karimun City Hotel?
There are top facilites at Aston Karimun City Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Aston Karimun City Hotel?
The standard check-in time at Aston Karimun City Hotel is starting from From 14:00 while the latest check-out time is at Before 13:00
What is the star rating of Aston Karimun City Hotel?
Aston Karimun City Hotel is a 3.0-star hotel.
How many floors does Aston Karimun City Hotel have?
Aston Karimun City Hotel has 7 floors.
How many rooms are available at Aston Karimun City Hotel?
Aston Karimun City Hotel has 148 rooms in total.
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More Reviews from Other Guests in Aston Karimun City Hotel

8.2
Very Good
From 560 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.2

Location

8.4

Service and Facilites

8.2

People often mention about Aston Karimun City Hotel
All
Staff Friendliness (19)
Bedroom (19)
Ambiance (17)
Bathroom (16)
Distance to City Center (15)
Taste (15)
Variety (15)
Accessibility (13)
Room Space (13)
Soundproof (13)
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Most Recent
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Traveler Reviews Aston Karimun City Hotel

Number of reviews per page
20
40
Customer reviews
s***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable, clean hotel, friendly staff, and an interesting breakfast menu.
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Ahmad Z.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was a wonderful Karimun trip stay at Aston. Hospitality, room comfortable, nice meals during breakfast. While returning to the port, Aston provided a free shuttle to the port, it was helpful. Thanks Aston.
Find this review helpful?
M***r
icon-Business
Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 6 week(s) ago
The room lacks air conditioning. The carpet smells old, and the light switch is not working properly.
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azmi
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The best service hotel at Tanjung Balai Karimun.
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AZARYL A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
All staff (FO, Housekeeping, Maintenance) are very attentive & friendly, including the security. Another Indonesian hotel doesn't have a sewage smell in the bathroom. Love the pillow... it makes me sleep well. Just in the near future, hope they will put a mattress protector. Safety-wise is good as unwanted guests cannot go through without a room key card. Lastly, Aston Management should do minor renovations, especially the bathroom... Overall, a satisfying staycation.
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A***L
icon-Business
Business
icon-origin-TRAVELOKA
7.3
/10
Reviewed 12 week(s) ago
Not very satisfying, when I entered the room there were no towels for bathing, the room was rarely cleaned, the FO staff were not very friendly and their response was slow.
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hoelwill
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 15 week(s) ago
Clean, spacious room for family stay.
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azmi
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The room is nice, clean, and big. There's a sofa.
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w***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The room is very spacious, the conditions are quiet, the service is satisfactory, the food is delicious and there are many choices.
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Accommodation's Reply
02 Apr 2026
Dear Valued Guest, Thank you so much for your positive review. We are delighted that you enjoyed the spacious rooms and tranquil atmosphere, as well as your satisfaction with our service. We are also pleased to hear that our selection of food met your preferences. Your compliments encourage our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back again soon. Sincerely, The Aston Karimun Hotel Management
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Aira R.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 37 week(s) ago
Thank you for your service 🙏❤️
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Thank you once again for your trust and positive review. We are delighted to have served you and are glad to know that you were satisfied with our service. Your compliments encourage our entire team to continue striving to provide the best possible service. We hope to welcome you back again soon. Sincerely, The Aston Karimun Hotel Management
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J***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
Good check in and the staff are very friendly
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that the check-in process was smooth and our staff provided friendly service throughout your stay. Your feedback is an encouragement to the entire team to continue maintaining the quality of service and friendliness for all guests. We hope to welcome you back to Aston Karimun Hotel again in the future. Sincerely, The Management Team, Aston Karimun Hotel
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Doni E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
Enjoyed staying at Aston Karimun, close to shopping, walking distance to KFC, stayed at Aston Karimun for 3 days, everything was okay, the service was okay, the staff were all friendly, next time I go to Karimun I will definitely stay here again
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Accommodation's Reply
04 Nov 2025
Dear Mr. Doni, Thank you for your positive review and for choosing Aston Tanjung Balai Karimun as your accommodation choice. We are delighted to hear that you were impressed with the hotel's location and the friendly service provided by our team. We look forward to welcoming you back on your next visit to Karimun. We hope that your next stay with us will be an even more memorable experience. Best regards, Aston Karimun Hotel Management
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L***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 49 week(s) ago
The room is clean and spacious, comfortable. Although the staff doesn't smile much, it's okay. Overall, it's okay.
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Accommodation's Reply
18 Oct 2025
Dear Valued Guest, Thank you for taking the time to write a review. We are very glad that you found our rooms clean and spacious during your stay with us. We also appreciate your comments regarding the unfriendly attitude of our staff. We will take immediate action to correct the issue and also train and remind our team to always greet all guests with a smile and friendliness. Your feedback is very important for us to improve our services in the future. We do hope to welcome you back again for an even better experience. Sincerely, Aston Karimun Hotel Management
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 49 week(s) ago
Good service, staff very friendly and easy to deal with.
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Accommodation's Reply
18 Oct 2025
Dear Valued Guest, Thank you so much for your kind words! We’re delighted to hear that you enjoyed the good service and found our staff friendly and easy to communicate with. Your appreciation means a lot to our team — it motivates us to keep delivering warm and attentive hospitality to every guest. We truly look forward to welcoming you back again soon! Warm regards, Management Hotel ASTON Karimun
ACHMAD E.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 56 week(s) ago
The staff service was not very friendly, the room we occupied leaked when it rained
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Accommodation's Reply
27 Aug 2025
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unfriendly service from our staff, as well as the uncomfortable room conditions due to leaks during the rain. This clearly does not meet the standard of service and quality we strive to provide to every guest. We have followed up on your feedback with the relevant team to immediately make improvements to the room facilities and provide further training to our staff so that they can always provide friendly and professional service. Your feedback is very valuable for us to continue improving the quality of service and comfort of the hotel. We hope to have the opportunity to welcome you back for a much better experience in the future. Sincerely, Hotel Aston Karimun Management
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b***u
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 57 week(s) ago
Complete hotel facilities in the middle of the city, there is a swimming pool, delicious breakfast, good service
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1 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Valued Guest, Warm greetings from Aston Karimun City Hotel. Thank you for your positive review. We are delighted to learn that you enjoyed our comprehensive hotel facilities, from our strategic location in the city center, our swimming pool, our delicious breakfast, to the excellent service from our team. Reviews like this mean a lot to us and motivate our entire team to continue providing the best service to every guest. We look forward to welcoming you back on your next visit and providing you with a consistently pleasant stay. Sincerely, Aston Karimun Hotel Management
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b***u
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 57 week(s) ago
Complete facilities, hotel in the city center, swimming pool, delicious breakfast, good service
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Accommodation's Reply
04 Sep 2025
Dear Valued Guest, Warm greetings from Aston Karimun City Hotel. Thank you for your positive review. We are delighted to hear that you enjoyed our comprehensive facilities, strategic location in the city center, swimming pool, delicious breakfast, and excellent service from our team. Feedback like this encourages us to continuously maintain and improve the quality of our services so that every guest always has a memorable stay. We look forward to welcoming you back on your next visit. Sincerely, Aston Karimun Hotel Management
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H***A
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
The service is satisfactory, clean, and comfortable. I fully experienced the assessment. Hotel Aston is good.
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1 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Valued Guest, Warmest greetings from Hotel Aston Karimun. Thank you for your sincere positive review of your experience during your stay with us. We are very pleased to know that you were satisfied with our service, and felt the comfort and cleanliness of the hotel. Your appreciation for Aston means a lot to us and is a motivation for the entire team to continue providing the best service. We look forward to welcoming you back in the near future with an always pleasant experience. Sincerely, Hotel Aston Karimun Management
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H***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 58 week(s) ago
Very memorable and happy while on holiday
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1 people find it helpful
Accommodation's Reply
14 Aug 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that your stay with us left a positive impression and made you happy. Making our guests feel comfortable and leave with a pleasant experience is our primary goal. We hope to welcome you back on your next visit with the same, or even better, service. Sincerely, Hotel Aston Karimun Management
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DONI P.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 59 week(s) ago
There was still sand and peanut trash under the dirty carpet. The bed decorations were torn and worn, and the toilet cupboard was about to break. The price and amenities were unbalanced. By the way, I forgot which room was on the second floor. It was in front of the prayer room. Oh yeah, the prayer room walls were also poorly maintained. It's terrible that a hotel like Aston provides a substandard prayer room. Thank you. (Honest and polite review)
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Accommodation's Reply
01 Aug 2025
Dear Guest, Thank you for your honest and thoughtful review. We apologize for any inconvenience you experienced during your stay with us, ranging from the cleanliness of the room and the condition of the decor to the bathroom and prayer room facilities. Your feedback is highly appreciated and serves as important input for us to make comprehensive improvements. We will immediately follow up on your report regarding the cleanliness under the carpet, the outdated bed decoration, and the condition of the bathroom cabinet. We have also noted your feedback regarding the prayer room and will coordinate with the team to make improvements to make it more suitable and comfortable to use. We recognize that your experience did not reflect the standard of service and quality we should provide. For this, we sincerely apologize and are committed to improving quality in all aspects for guest satisfaction. We hope that you will give us the opportunity to correct this unpleasant impression in the future. Sincerely, Management, Hotel Aston Karimun
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Number of reviews per page
20
40

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Bedroom 4 Aston Karimun City Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 560 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.2

Location

8.4

Service and Facilites

8.2

People often mention about Aston Karimun City Hotel
All
Staff Friendliness (19)
Bedroom (19)
Ambiance (17)
Bathroom (16)
Distance to City Center (15)
Taste (15)
Variety (15)
Accessibility (13)
Room Space (13)
Soundproof (13)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Aston Karimun City Hotel

Number of reviews per page
20
40
Customer reviews
s***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable, clean hotel, friendly staff, and an interesting breakfast menu.
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Profile Picture
Ahmad Z.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was a wonderful Karimun trip stay at Aston. Hospitality, room comfortable, nice meals during breakfast. While returning to the port, Aston provided a free shuttle to the port, it was helpful. Thanks Aston.
Find this review helpful?
M***r
icon-Business
Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 6 week(s) ago
The room lacks air conditioning. The carpet smells old, and the light switch is not working properly.
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azmi
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The best service hotel at Tanjung Balai Karimun.
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AZARYL A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
All staff (FO, Housekeeping, Maintenance) are very attentive & friendly, including the security. Another Indonesian hotel doesn't have a sewage smell in the bathroom. Love the pillow... it makes me sleep well. Just in the near future, hope they will put a mattress protector. Safety-wise is good as unwanted guests cannot go through without a room key card. Lastly, Aston Management should do minor renovations, especially the bathroom... Overall, a satisfying staycation.
Read More
Find this review helpful?
A***L
icon-Business
Business
icon-origin-TRAVELOKA
7.3
/10
Reviewed 12 week(s) ago
Not very satisfying, when I entered the room there were no towels for bathing, the room was rarely cleaned, the FO staff were not very friendly and their response was slow.
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hoelwill
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 15 week(s) ago
Clean, spacious room for family stay.
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azmi
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The room is nice, clean, and big. There's a sofa.
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w***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The room is very spacious, the conditions are quiet, the service is satisfactory, the food is delicious and there are many choices.
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Accommodation's Reply
02 Apr 2026
Dear Valued Guest, Thank you so much for your positive review. We are delighted that you enjoyed the spacious rooms and tranquil atmosphere, as well as your satisfaction with our service. We are also pleased to hear that our selection of food met your preferences. Your compliments encourage our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back again soon. Sincerely, The Aston Karimun Hotel Management
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Aira R.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 37 week(s) ago
Thank you for your service 🙏❤️
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Thank you once again for your trust and positive review. We are delighted to have served you and are glad to know that you were satisfied with our service. Your compliments encourage our entire team to continue striving to provide the best possible service. We hope to welcome you back again soon. Sincerely, The Aston Karimun Hotel Management
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J***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
Good check in and the staff are very friendly
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that the check-in process was smooth and our staff provided friendly service throughout your stay. Your feedback is an encouragement to the entire team to continue maintaining the quality of service and friendliness for all guests. We hope to welcome you back to Aston Karimun Hotel again in the future. Sincerely, The Management Team, Aston Karimun Hotel
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Doni E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
Enjoyed staying at Aston Karimun, close to shopping, walking distance to KFC, stayed at Aston Karimun for 3 days, everything was okay, the service was okay, the staff were all friendly, next time I go to Karimun I will definitely stay here again
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Accommodation's Reply
04 Nov 2025
Dear Mr. Doni, Thank you for your positive review and for choosing Aston Tanjung Balai Karimun as your accommodation choice. We are delighted to hear that you were impressed with the hotel's location and the friendly service provided by our team. We look forward to welcoming you back on your next visit to Karimun. We hope that your next stay with us will be an even more memorable experience. Best regards, Aston Karimun Hotel Management
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L***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 49 week(s) ago
The room is clean and spacious, comfortable. Although the staff doesn't smile much, it's okay. Overall, it's okay.
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Accommodation's Reply
18 Oct 2025
Dear Valued Guest, Thank you for taking the time to write a review. We are very glad that you found our rooms clean and spacious during your stay with us. We also appreciate your comments regarding the unfriendly attitude of our staff. We will take immediate action to correct the issue and also train and remind our team to always greet all guests with a smile and friendliness. Your feedback is very important for us to improve our services in the future. We do hope to welcome you back again for an even better experience. Sincerely, Aston Karimun Hotel Management
Translated by Google Icon
See original
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 49 week(s) ago
Good service, staff very friendly and easy to deal with.
Find this review helpful?
Accommodation's Reply
18 Oct 2025
Dear Valued Guest, Thank you so much for your kind words! We’re delighted to hear that you enjoyed the good service and found our staff friendly and easy to communicate with. Your appreciation means a lot to our team — it motivates us to keep delivering warm and attentive hospitality to every guest. We truly look forward to welcoming you back again soon! Warm regards, Management Hotel ASTON Karimun
ACHMAD E.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 56 week(s) ago
The staff service was not very friendly, the room we occupied leaked when it rained
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Accommodation's Reply
27 Aug 2025
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unfriendly service from our staff, as well as the uncomfortable room conditions due to leaks during the rain. This clearly does not meet the standard of service and quality we strive to provide to every guest. We have followed up on your feedback with the relevant team to immediately make improvements to the room facilities and provide further training to our staff so that they can always provide friendly and professional service. Your feedback is very valuable for us to continue improving the quality of service and comfort of the hotel. We hope to have the opportunity to welcome you back for a much better experience in the future. Sincerely, Hotel Aston Karimun Management
Translated by Google Icon
See original
b***u
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 57 week(s) ago
Complete hotel facilities in the middle of the city, there is a swimming pool, delicious breakfast, good service
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1 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Valued Guest, Warm greetings from Aston Karimun City Hotel. Thank you for your positive review. We are delighted to learn that you enjoyed our comprehensive hotel facilities, from our strategic location in the city center, our swimming pool, our delicious breakfast, to the excellent service from our team. Reviews like this mean a lot to us and motivate our entire team to continue providing the best service to every guest. We look forward to welcoming you back on your next visit and providing you with a consistently pleasant stay. Sincerely, Aston Karimun Hotel Management
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b***u
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Business
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8.5
/10
Reviewed 57 week(s) ago
Complete facilities, hotel in the city center, swimming pool, delicious breakfast, good service
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Accommodation's Reply
04 Sep 2025
Dear Valued Guest, Warm greetings from Aston Karimun City Hotel. Thank you for your positive review. We are delighted to hear that you enjoyed our comprehensive facilities, strategic location in the city center, swimming pool, delicious breakfast, and excellent service from our team. Feedback like this encourages us to continuously maintain and improve the quality of our services so that every guest always has a memorable stay. We look forward to welcoming you back on your next visit. Sincerely, Aston Karimun Hotel Management
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H***A
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Business
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10.0
/10
Reviewed 57 week(s) ago
The service is satisfactory, clean, and comfortable. I fully experienced the assessment. Hotel Aston is good.
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1 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Valued Guest, Warmest greetings from Hotel Aston Karimun. Thank you for your sincere positive review of your experience during your stay with us. We are very pleased to know that you were satisfied with our service, and felt the comfort and cleanliness of the hotel. Your appreciation for Aston means a lot to us and is a motivation for the entire team to continue providing the best service. We look forward to welcoming you back in the near future with an always pleasant experience. Sincerely, Hotel Aston Karimun Management
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H***o
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9.7
/10
Reviewed 58 week(s) ago
Very memorable and happy while on holiday
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1 people find it helpful
Accommodation's Reply
14 Aug 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that your stay with us left a positive impression and made you happy. Making our guests feel comfortable and leave with a pleasant experience is our primary goal. We hope to welcome you back on your next visit with the same, or even better, service. Sincerely, Hotel Aston Karimun Management
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DONI P.
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7.0
/10
Reviewed 59 week(s) ago
There was still sand and peanut trash under the dirty carpet. The bed decorations were torn and worn, and the toilet cupboard was about to break. The price and amenities were unbalanced. By the way, I forgot which room was on the second floor. It was in front of the prayer room. Oh yeah, the prayer room walls were also poorly maintained. It's terrible that a hotel like Aston provides a substandard prayer room. Thank you. (Honest and polite review)
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Accommodation's Reply
01 Aug 2025
Dear Guest, Thank you for your honest and thoughtful review. We apologize for any inconvenience you experienced during your stay with us, ranging from the cleanliness of the room and the condition of the decor to the bathroom and prayer room facilities. Your feedback is highly appreciated and serves as important input for us to make comprehensive improvements. We will immediately follow up on your report regarding the cleanliness under the carpet, the outdated bed decoration, and the condition of the bathroom cabinet. We have also noted your feedback regarding the prayer room and will coordinate with the team to make improvements to make it more suitable and comfortable to use. We recognize that your experience did not reflect the standard of service and quality we should provide. For this, we sincerely apologize and are committed to improving quality in all aspects for guest satisfaction. We hope that you will give us the opportunity to correct this unpleasant impression in the future. Sincerely, Management, Hotel Aston Karimun
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