Conrad Bali

Beautiful resort, but not quite the value or service level we expected We stayed at Conrad Bali for the final part of our honeymoon. The hotel, grounds, pools, restaurants and overall setting are genuinely stunning, and visually it was one of the most impressive places we stayed in Bali/Lombok. Our standard room was comfortable. The facilities were excellent, and we particularly loved the quieter smaller pool. We had not expected quite so many families and children, but this did not significantly affect our stay. Breakfast had a good selection, and most of the food was very good. The Japanese and Indonesian restaurants were outstanding. However, the hotel was full, so restaurant bookings were needed, which made things feel less spontaneous. We were also disappointed with the seafood restaurant on our final night. The main downside was value and service. Conrad was significantly more expensive than elsewhere we stayed in Bali/Lombok. While the setting and facilities partly justify that, food and drink felt very expensive by Bali standards. Service was pleasant but often slow, impersonal and more arduous than expected for this level of hotel. Nusa Dua is convenient for an easy resort stay, but there is limited local atmosphere beyond resorts and Bali Collection. Overall, Conrad Bali is beautiful, but for us it did not offer the same warmth, value or personal service as other places we stayed. We enjoyed it, but probably would not return.

We checked in at 4.30 pm, when we were supposed to check in at 4. Our flight was late at night, but they only extended our check-out time by 1 hour until 1 pm.

Very nice relaxing stay. Property was clean and well maintained. Staffs were very nice. Service was excellent.

Overall good service good location

Pool acc

We absolutely loved everything about the Conrad Bali! I went with 3 of my friends (all women) and we had the best 6 days ever! Rooms were spacious with bath and shower in bathrooms. The grounds were just impeccable and so incredibly well maintained. The beach in front of the hotel is not great but the pool is so amazing we didn't need the beach! What a stunning pool with areas for children/families and other areas for adults. The food was excellent and the staff bent over backwards to ensure our stay was unforgettable.... which it was! We will be back! Could not fault it.

Beautiful resort. Our family suite was nice. Staff were helpful. Food was good. Will stay again.

Beautiful resort this was our 2nd time visiting. This becoming more of a family resort.

great location for water sports right in the back side of the resort. design and architecture of the resort is a little strange and takes a while to understand how to navigate it. staff is very friendly. we were assigned a Concierge lady called Cicilia. She was amazing through out our stay helping book tickets, answering our questions and many other things. Our only frustration was because of extra fee charged for adding an extra bed for our 14 year old. The description of the room said it sleeps 4, but we were still charged for accommodating our son. we were only 3 in total. kinda misleading.

Clean room, friendly staff, good selection of breakfast, though, peak hour service can be slow. Room was decent, just the sockets didn't work, we had to get the electrician to come and fixed the bedside sockets. Can see and feel the property is sightly aged, but aged well. Highly recommend young families

Breakfast was good staff was polite beach was awosome with all water sport

The team on site made the experience such a happy friendly team

Wonderful amazing stay!

First time staying at the Conrad and definitely won’t be the last. They set the bar high. All of the staff from the grounds men and gardeners, cleaners, concierge, bar staff were so so friendly and helpful. Service was like nothing I have EVER experienced. Nothing was too much trouble and they always went above and beyond. Excellent hotel. You won’t be disappointed if you choose to stay here!

We stayed in Conrad Bali for 5 days. We had a wonderful time, the weather was beautiful. Full sun all the way. The staff were amazing. We will definitely come back.

The staff were superb and so helpful

Excellent customer services! A fantastic family holiday for us.

Clean room, nice pools, near the beach

From the moment we arrived, we felt like royalty; completely taken care of. The hotel staff were so dedicated to making sure our every need was met, in particular our dedicated curator, Cicilia, who deserves a special shout-out for going out of her way to get to know us well enough that she could tailor our stay to our liking perfectly. What truly made this hotel stand out were the staff, however it was only enhanced by all the thoughtful little details like the delicious welcome drinks, getting to choose which pillow mist for the turndown service, or the ice cool glass of water that shows up when you've been roasting on a lounger by the pool! The grounds and gardens were lovely and well thought out, and the layout of the hotel was unique and interesting, with multiple scenic routes to get anywhere, perfect for our complementary photoshoot! The spa was enormous and utterly peaceful, lots of massages and treatments to choose from and free use of the sauna and yet another, quieter pool hidden from the masses! Breakfast was excellent - importantly, reliably good croissants and coffee every day and consistently high quality food and plenty of options. Something for everyone. We cannot recommend this hotel highly enough and would return in a heartbeat. We had an absolutely unforgettable stay and genuinely found it heartbreaking to leave.

Staff were amazing very attentive, and wanting to improve. Room was lovely and breakfast had an amazing selection. Will definitely return