Hotel Utami is a 3-star hotels that has been welcoming guests since 1997.
The accommodation went through a renovation in 2010.
There are 110 rooms spread across 4 floors.
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Hotel Utami
Hotels
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8.0
/10
Very Good
1,435 reviews
What Guests Say About Their Stay
Kholiq
10.0
/ 10
Very pleasant. The room is spacious and clean. Even can upgrade the upper type room without additional cost. My family and I took 2 rooms. The children are also satisfied. Ready to stay overnight again. 👍.
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sugeng
8.5
/ 10
Convenient and close to the airport surabaya juanda
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Krisna M.
9.1
/ 10
The hotel is clean and tidy. waitress friendly
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sholeh sholeh
8.5
/ 10
For business affairs is very appropriate. good service
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Nanang E. S.
9.7
/ 10
Good service, breakfast is also okay
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In the Area
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Jl. Raya Juanda Selatan , Gedangan, Surabaya, Jawa Timur, Indonesia, 61253
Main Facilities
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Laundry service
Restaurant
Luggage storage
Elevator
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
What's around Hotel Utami
Jl. Raya Juanda Selatan , Gedangan, Surabaya, Jawa Timur, Indonesia, 61253
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Discover More About Hotel Utami
General Information
Hotel Utami is a 3-star hotels that has been welcoming guests since 1997. The accommodation went through a renovation in 2010. There are 110 rooms spread across 4 floors.
Location
Located at Jl. Raya Juanda Selatan in Surabaya, Indonesia. Those looking to explore will find Taman 10 Nopember Surabaya, Shamaya Garden by Samaya Group, and Dayu Park Expo Center nearby. Closest airport is Juanda, 5.031 km away from the accommodation.
Facilities & Amenities
Hotel Utami has Laundry service, Restaurant, Luggage storage, Elevator, Meeting facilities, and more.
Business Facilities
For guests traveling for work, Hotel Utami has Meeting facilities available on-site.
Dining
Guests can stop by the café.
Contact
Email: onlinetravel.utami24@gmail.com
Phone number: +6281336666165
Website: -
All facilities in Hotel Utami
Others
Business Facilities
- Meeting facilities
Connectivity
- LAN Internet access
- Wi-Fi in public areas
Guest Services
- Laundry Service
- 24-hour front desk
- Luggage storage
Public Facilities
- Elevator
- Restaurant
- Room service
- Coffee shop
Accommodation Policy & General Information in Hotel Utami
Check-in/Check-out Time
Check-in time: 14:00
Check-out time: 12:00
Check-out time: 12:00
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Available rooms at Hotel Utami | 110 |
Number of floors in Hotel Utami | 4 |
Another facilities in Hotel Utami | Meeting facilities, LAN Internet access, Wi-Fi in public areas, Laundry Service, 24-hour front desk |
Frequently asked question in Hotel Utami
What is normal check-in & check-out time at Hotel Utami?
The standard check-in time at Hotel Utami is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Hotel Utami?
Hotel Utami is a 3.0-star hotel.
How many floors does Hotel Utami have?
Hotel Utami has 4 floors.
How many rooms are available at Hotel Utami?
Hotel Utami has 110 rooms in total.
What do past guests say about Hotel Utami?
Hotel Utami is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in Hotel Utami
Overall Ratings & Reviews Hotel Utami
Traveloka (1,435)
8.0
Very Good
From 1,435 reviews
Provided by travelers on
Cleanliness
7.9
Room Comfort
7.8
Meal
7.7
Location
8.2
Service and Facilites
7.9
People often mention about Hotel Utami
All
Staff Friendliness (15)
Bedroom (13)
Accessibility (11)
Room Space (11)
Wifi (10)
Bathroom (10)
Ambiance (9)
Hotel Area (9)
In-room Dining (9)
Surroundings (8)
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Traveler Reviews Hotel Utami
Number of reviews per page
20
40
Customer reviews
GH
Galuh H.
Transit
8.5
/10
Reviewed 2 day(s) ago
The hotel was quite quiet, perhaps because it was a weekday. There were also only a few staff members. It's a shame, considering Utami was once a successful hotel. The rooms are spacious, and the beds are spacious. The interior is a bit old-school. It's a good location, close to the airport.
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I***N
Transit
8.5
/10
Reviewed 12 week(s) ago
Comfortable hotel, clean rooms, friendly staff, close to the airport.
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Accommodation's Reply
24 Aug 2026
Dear Mr./Ms. I*N., This is a brief message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive rating and feedback. We hope that Utami Juanda Hotel will continue to be your first choice for family or business trips. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
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dd
dharmono20 d.
Transit
10.0
/10
Reviewed 22 week(s) ago
The staff is very friendly, quiet and comfortable.
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Accommodation's Reply
10 Jun 2026
Dear Dharmono20 d., This is a brief message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive rating and feedback. We hope that Utami Juanda Hotel will continue to be your first choice for family or business trips. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
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B***i
Staycation
8.6
/10
Reviewed 26 week(s) ago
Overall, it's comfortable, but perhaps the room needs to be cleaned before guests check in. The windows in the room are still dusty. The staff are nice and polite, but there aren't enough security guards. If you use Grab, you can't enter the lobby to pick up your driver when you leave; you have to walk to the outside gate. The Wi-Fi is very slow.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, This is a message from Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the management of Utami Juanda Hotel, we appreciate your positive feedback and comments. We hope that Utami Juanda Hotel will continue to be your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Management of Utami Juanda Hotel
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D***i
Transit
8.7
/10
Reviewed 32 week(s) ago
The bathroom part can be repaired
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Accommodation's Reply
16 Apr 2026
Dear Mr./Ms. D*i, Sincerely, Utami Juanda Hotel. Thank you for taking the time to share your experience staying at Utami Juanda Hotel. On behalf of the Utami Juanda Hotel management, we appreciate your feedback and will use it to improve Utami Juanda Hotel in the future. We hope that Utami Juanda Hotel will remain your first choice for family or business travel. Your feedback and support are invaluable to the success of Utami Juanda Hotel. Sincerely, The Utami Juanda Hotel Management
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Verified Traveler
10.0
/10
Reviewed 58 week(s) ago
Very comfortable, can re-order... Only the AC is not cold enough because the room is large
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Accommodation's Reply
06 Oct 2025
Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will continue to be your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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sugiono
Transit
8.5
/10
Reviewed 68 week(s) ago
It used to be the best-selling hotel in its time... now it's deserted... come on Utami, move forward and be enthusiastic...
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1 people find it helpful
Accommodation's Reply
06 Aug 2025
Dear Mr. Sugiono, Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your preferred choice for accommodation with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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j***i
Business
10.0
/10
Reviewed 76 week(s) ago
nice big hotel suitable for tour or group
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1 people find it helpful
Accommodation's Reply
27 May 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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E***h
Transit
10.0
/10
Reviewed 77 week(s) ago
Nice place, close to the airport, nice food (I order Rawon). The room is ok, too. I recommend to stay at Hotel Utami again when transiting in Surabaya.
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Accommodation's Reply
16 May 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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B***g
5.6
/10
Reviewed 81 week(s) ago
scary ......................
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1 people find it helpful
Accommodation's Reply
21 Apr 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your feedback. If you would please help us by showing the reservation on what date and the room type as our evaluation material. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best regards. Utami Hotel Management
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I***a
9.6
/10
Reviewed 84 week(s) ago
I just wonder why there is only one breakfast quota, even though there are two of us. The reason the hotel pays for one is strange.
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2 people find it helpful
Accommodation's Reply
04 Apr 2025
Dear Sir/Madam. Warm greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management
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M***d
Transit
10.0
/10
Reviewed 85 week(s) ago
Hotel staff starting from welcoming guests, receptionists, room service are very 👍
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Accommodation's Reply
24 Mar 2025
Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your stay at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your positive feedback and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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D***i
6.9
/10
Reviewed 86 week(s) ago
The room is very big, spacious, but the amenities are incomplete. There are no glasses and thermoses of hot water, no tea or coffee sachets. A big hotel like Utami Hotel should be provided.
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2 people find it helpful
Accommodation's Reply
14 Mar 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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R***e
Staycation
9.4
/10
Reviewed 91 week(s) ago
the hotel is comfortable and clean. classic European style. I thought it was quiet. because there weren't many people passing by, it turned out the front and side rooms were full. super comfortable rooms. near the international airport.
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2 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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M***t
Leisure
9.4
/10
Reviewed 95 week(s) ago
The hotel rooms and surroundings are clean and spacious, only quiet since covid 19
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1 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Sir/Madam. Warm Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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S***S
8.5
/10
Reviewed 95 week(s) ago
Recommended, close to International Airport
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1 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Sir/Madam. Warmest Greetings from Utami Hotel Juanda. Thank you for taking the time to tell us about your experience staying at Utami Hotel Juanda. On behalf of Utami Hotel Management, we would like to thank you for your good rating and positive impression. We hope that Utami Hotel Juanda will remain your choice to stay with your family or on every business trip. Your suggestions and support are very useful for the success of Utami Hotel Juanda. Best Regards. Utami Hotel Management.
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S***i
8.2
/10
Reviewed 97 week(s) ago
Hotel staff is friendly and check in time is fast.
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Accommodation's Reply
31 Dec 2024
Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.
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A***s
Business
9.7
/10
Reviewed 97 week(s) ago
The hotel staff is friendly and very helpful with the check-in process etc.
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Accommodation's Reply
31 Dec 2024
Hi sis, thank you for your good review :) We are very happy if you like Hotel Utami Juanda :) We look forward to your next visit.
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D***y
Transit
10.0
/10
Reviewed 99 week(s) ago
The hotel staff is friendly and the food menu ordered is delicious and well presented.
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1 people find it helpful
Accommodation's Reply
27 Dec 2024
Thank you, Sir/Madam, for trusting Utami Hotel as a place to stay with your family or for your business trip. May you always be healthy and await your return.
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DP
DIAN P. N.
Business
9.1
/10
Reviewed 101 week(s) ago
If possible, there should be breakfast and a water heater, but there really isn't one in the room.
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3 people find it helpful
Accommodation's Reply
13 Dec 2024
Thank you Sir/Madam for your review. Thank you for your support and encouragement for the good of Hotel Utami management.
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Number of reviews per page
20
40
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