MaxOneHotels.com @ Balikpapan

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8.4
/10
Very Good
7,585 reviews

What Guests Say About Their Stay

Distance To City Center (347)
Staff Friendliness (340)
Room Space (313)
Taste (312)

Cha C.

10.0
/ 10
Strategic location, plenty of food vendors nearby. Comfortable rooms, great pool. My kids loved it. Breakfast was delicious, highly recommended if you're planning a staycation.
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n***r

10.0
/ 10
This is our second time staying here, the checkout process was very fast, the staff were all friendly, and parking was free. For motorcyclists like us, the parking area is very friendly because it is covered so the vehicle doesn't get hot or wet. The breakfast is very varied, and the food is always delicious. The swimming pool is 👍👍👍. God willing, we will come back for a staycation with the kids. Best of luck MaxOne, always maintain the quality, okay? 👌👌
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i***a

10.0
/ 10
We had a great time here, definitely be our first list hotel when visiting Balikpapan another time. Thank you! 😊

A***a

10.0
/ 10
A hotel with excellent facilities. Check-in at 10am was still well-serviced and we were able to upgrade to a larger room. Thank you to the receptionist for your excellent service. The food and pool facilities are excellent, making it perfect for a family stay.
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s***a

10.0
/ 10
Overall Everything is great, Upon arrival the security greeted us with friendliness then assisted by the reception staff the check in process was fast without any hassle, the breakfast was varied and delicious. The cozyness of this hotel with the friendliness of the staff makes the aura of this hotel come alive and cheerful, thank you Mr. Rafli the receptionist for his 5 star hospitality with jokes during check in making the feeling of tiredness immediately disappear plus the calm and cozy atmosphere of the room. have stayed 3 times and the staff are consistent with their friendliness and will be a regular every time I go to Balikpapan! Awesome Maxone
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In the Area
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Jalan MT. Haryono No. 2, Damai, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76114

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at MaxOneHotels.com @ Balikpapan is a good choice when you are visiting Balikpapan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around MaxOneHotels.com @ Balikpapan

Jalan MT. Haryono No. 2, Damai, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76114
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Lobby MaxOneHotels.com @ Balikpapan
Lobby 2 MaxOneHotels.com @ Balikpapan

Discover More About MaxOneHotels.com @ Balikpapan

Location


Staying at MaxOneHotels.com @ Balikpapan is a good choice when you are visiting Balikpapan City Center.

About MaxOneHotels.com @ Balikpapan

From business event to corporate gathering, MaxOneHotels.com @ Balikpapan provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at MaxOneHotels.com @ Balikpapan, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at MaxOneHotels.com @ Balikpapan is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at MaxOneHotels.com @ Balikpapan.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from MaxOneHotels.com @ Balikpapan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

MaxOneHotels.com @ Balikpapan is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, MaxOneHotels.com @ Balikpapan is the right place to stay.

All facilities in MaxOneHotels.com @ Balikpapan

Bar, Cafe and Lounge MaxOneHotels.com @ Balikpapan
Bar, Cafe and Lounge
Swimming Pool MaxOneHotels.com @ Balikpapan
Swimming Pool
Entertainment Facility MaxOneHotels.com @ Balikpapan
Entertainment Facility
Functional Hall MaxOneHotels.com @ Balikpapan
Functional Hall
Common Space MaxOneHotels.com @ Balikpapan
Common Space

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Poolside bar
  • Set menu dinner
  • Set menu lunch

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Newspaper in lobby

General

  • AC
  • Banquet
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Shower
  • TV

Things to Do

  • Children play area
  • Massage
  • Outdoor pool
  • Spa

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Transportation

  • Valet parking

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in MaxOneHotels.com @ Balikpapan

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

PERATURAN UNTUK TAMU HOTEL 1. Persiapkan paspor atau kartu pengenal anda untuk verifikasi oleh pihak resepsionis. 2. Hotel berhak meminta deposit pada saat check in. 3. Hal – hal berikut ini tidak diperbolehkan untuk membawa ke lokasi hotel : Hewan, buah durian/lai/cempedak, peralatan listrik untuk keperluan memasak , stimulan, narkotika dan bubuk peledak, bahan kimia berbahaya dan senjata tanpa izin . Hotel berhak untuk segera menyita barang-barang tersebut jika ditemukan di kamar Hotel tanpa pemberitahuan kepada Anda. 4. Praktek prostitusi dan perdagangan manusia tidak diizinkan di hotel. 5. Tamu tidak diperbolehkan bertindak untuk menyinggung atau mengganggu tamu lain dan mengganggu ketertiban umum. 6. Hotel berhak untuk melaporkan kepada pihak berwajib untuk setiap penemuan narkotika, obat-obatan terlarang dan senjata api tanpa izin yang langsung ditemukan di kamar hotel tanpa pemberitahuan kepada Anda. 7. Hotel tidak akan bertanggung jawab kepada tamu apabila terjadi kecelakaan atau cedera 8. Setiap kehilangan & Kerusakan di kamar akan dikenakan biaya oleh pihak Hotel.. 9. Hotel tidak bertanggungjawab atas tindakan hukum yang disebabkan oleh barang-barang milik tamu 10. Tempat tidur tidak diperbolehkan diletakkan di lantai, hotel akan mengenakan biaya tambahan kepada tamu sebesar Rp. 300.000. 10. Kehilangan Kunci kartu kamar akan dikenakan biaya Rp. 50.000,-/ Kartu. 11. Tamu dilarang merokok di ruangan kamar bebas rokok, pelanggaran larangan tersebut dikenakan denda sebesar Rp 1.000.000,- 12. Request Kamar Smoking Dan Non Smoking , City View , Room Berdekatan atau Room Selantai , Sesuai Ketersediaan pada saat check in HOTEL GUEST REGULATIONS 1.Prepare your passport or identification document for verification by the front desk. 2. Guest might be required to place an advanced deposit. 3. The below items are prohibited inside the hotel : Animals, durian/lai/cempedak fruit, electronic equipment for cooking, All sort of Narcotics drugs related, explosive powder, dangerous chemical and any weapon/gun without permit. The hotel has the right to confiscate the mentioned items if found in guest room without any notification. 4. Prostitution practice and human trafficking is prohibited in the hotel. 5. Guest are prohibited to act in any way which can caused disturbance to public order. 6. Hotel has the right to inform the authorities without prior notifications if drugs or narcotics related and non -permit weapon are found in the guest room. 7. Hotel will not be held responsible for any accident or injury of guest 8. Any loss & Breakage in the room will be charged by Hotel. 9. Hotel will not be responsible for any criminal act caused by the mentioned items belonging to the guest. 10. Beds are not allowed to be place on the floor, the hotel will charge to guest as Extra Bed idr. 300.000,- 11. Lost Keycard will be charged idr. 50.000,-/card 12. Guest are prohibited smoking in non smoking room, violation of the prohibition is subject to a fine of idr. 1.000.000,- 13. Request Smoking Room Or Non Smoking Room , City View , Close Room , Base On Availability Upon Check in
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at MaxOneHotels.com @ Balikpapan
115
Number of floors in MaxOneHotels.com @ Balikpapan
8
Another facilities in MaxOneHotels.com @ Balikpapan
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in MaxOneHotels.com @ Balikpapan

What are available facilities at MaxOneHotels.com @ Balikpapan?
There are top facilites at MaxOneHotels.com @ Balikpapan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at MaxOneHotels.com @ Balikpapan?
The standard check-in time at MaxOneHotels.com @ Balikpapan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does MaxOneHotels.com @ Balikpapan provide breakfast?
Yes, MaxOneHotels.com @ Balikpapan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of MaxOneHotels.com @ Balikpapan?
MaxOneHotels.com @ Balikpapan is a 3.0-star hotel.
How many floors does MaxOneHotels.com @ Balikpapan have?
MaxOneHotels.com @ Balikpapan has 8 floors.
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More Reviews from Other Guests in MaxOneHotels.com @ Balikpapan

8.5
Very Good
From 7,580 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.5

People often mention about MaxOneHotels.com @ Balikpapan
All
Staff Friendliness (195)
Distance to City Center (184)
Bedroom (182)
Ambiance (181)
Taste (179)
Room Space (171)
Family Friendly (164)
Variety (162)
Hotel Area (155)
Bathroom (151)
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Traveler Reviews MaxOneHotels.com @ Balikpapan

Number of reviews per page
20
40
Customer reviews
i***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
only the wifi is slow. everything else is amazing
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Verified Traveler
icon-origin-TRAVELOKA
8.9
/10
Reviewed 2 week(s) ago
Service: good. Staff are friendly & helpful. Food: good.
1 people find it helpful
R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
For relaxation, there are rooftop facilities and a bar which are highly recommended.
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
First choice to Maxone when business trip in Balikpapan.
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Hotels are an option when going to Balikpapan.
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i***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Very satisfied with my stay here. It's quite spacious for its price range.
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agus m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
A comfortable hotel to rest in and what needs attention is the maintenance of its facilities.
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P***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Comfortable in the city center and friendly staff.
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1 people find it helpful
Q***h
icon-origin-TRAVELOKA
7.3
/10
Reviewed 4 week(s) ago
The receptionist was friendly and quick, especially when the TV in the room wouldn't turn on, it was fixed after 15 minutes. The breakfast was delicious and varied. I was just disappointed when I first arrived to check-in, when parking the car was directed to park downstairs, probably because the upstairs was full, I understand. But what made me disappointed, the parking guide was unfriendly and his language was unpleasant to hear, making me in a bad mood. I am a hotel guest, you know, not an uninvited guest. Moreover, when I got out of the car to go to the elevator to the lobby, the smell was unpleasant. Please organize the staff to be friendly to guests. That's all, everything else is okay.
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1 people find it helpful
Cha C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Strategic location, plenty of food vendors nearby. Comfortable rooms, great pool. My kids loved it. Breakfast was delicious, highly recommended if you're planning a staycation.
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Irfn V.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Not bad, it's really great.
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I***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 week(s) ago
The room was clean and comfortable enough to stay in. Unfortunately, access to the hotel area is quite congested due to the busy surrounding roads, making it quite difficult to turn around vehicles, especially during rush hour. As for the bathroom, it was a bit of a shame that it was a bit smelly and the floor surface was wet and slippery. This needs to be addressed by the hotel in terms of cleanliness and guest safety, considering the slippery floor is quite a slippery risk. Overall, this hotel is quite decent to stay, but there are some things that need to be improved in terms of access and bathroom. The restaurant is currently undergoing renovations, so breakfast has been moved to the ballroom in front of the hotel. Hopefully there will be an opportunity to stay again when the restaurant is finished. Oh yes, unfortunately during the World Cup season, the TV is not equipped to watch the World Cup channel.
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Accommodation's Reply
15 Jul 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for your detailed review. We apologize for any inconvenience you may have experienced. We have been following up on your feedback to ensure the safety and comfort of all our guests. The restaurant is currently undergoing renovations to provide all guests with an even more comfortable and enjoyable dining experience in a new atmosphere. We greatly appreciate your valuable feedback, which is helpful for our internal evaluation. We look forward to welcoming you back again on your next visit with even better facilities and services. Wishing you happiness and cheerfulness always. General Manager
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RIZQI D.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Everything is okay, but the AC is not cold enough.
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Accommodation's Reply
15 Jul 2026
Dear Mr. Rizki, Max wishes you a wonderful day! Thank you for taking the time to write a review about your stay. We apologize for any inconvenience you may have experienced. Our technical team is following up on this issue to ensure it does not recur. We look forward to welcoming you back to an even more comfortable room. Wishing you happiness and cheerfulness always. General Manager
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Wahida
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Best, you have to stay here if you go to Balikpapan.
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Accommodation's Reply
15 Jul 2026
Dear Ms. Wahida, Max wishes you a wonderful day! Thank you so much for your excellent advice and support. Reading that Max One Hotel Balikpapan is your first choice every time you visit this city is a great source of pride for our entire team. We are committed to maintaining the highest quality of service to ensure your next visit is memorable and enjoyable. See you again at your "home" in Balikpapan! Wishing you happiness and cheerfulness always. General Manager
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n***r
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
This is our second time staying here, the checkout process was very fast, the staff were all friendly, and parking was free. For motorcyclists like us, the parking area is very friendly because it is covered so the vehicle doesn't get hot or wet. The breakfast is very varied, and the food is always delicious. The swimming pool is 👍👍👍. God willing, we will come back for a staycation with the kids. Best of luck MaxOne, always maintain the quality, okay? 👌👌
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Accommodation's Reply
15 Jul 2026
Dear Valued Guest, Max wishes you a wonderful day! Alhamdulillah, thank you for choosing Max One Hotel Balikpapan for your second visit! We are delighted and proud to read your detailed review. We are glad to hear that your stay was very comfortable and that you enjoyed all of our facilities. We are also pleased that you complimented our pool facilities! Your compliments motivate us to maintain the quality of our services and facilities in the future. We hope to welcome you and your children back again for an even more enjoyable holiday. Have a happy and cheerful day, General Manager.
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M***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff was very friendly and helpful during check-in. The atmosphere was safe and comfortable.
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Accommodation's Reply
15 Jul 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you so much for taking the time to share your wonderful experience during your stay at Max One Balikpapan Hotel. We are delighted to hear that our staff provided friendly and helpful service during the check-in process, and that you enjoyed the safe and comfortable atmosphere of the hotel. We will share this positive feedback with our entire team to inspire us to continue providing the best possible service to all our guests. We are honored to welcome you back again next time. See you soon! Wishing you happiness and cheerfulness always. General Manager
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Gideon G. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.4
/10
Reviewed 6 week(s) ago
Stayed with my wife and 6-year-old child. Breakfast was charged Rp 50,000 per day for children. No advance notice. I've stayed here before but wasn't charged.
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Accommodation's Reply
30 Jun 2026
Dear Mr. Gideon G.S., We hope you had a wonderful stay at Max One Balikpapan Hotel. Thank you for choosing to stay with us and your loved ones. We apologize for any inconvenience you may have experienced during your stay. Please note that breakfast for children aged 5 years and older is charged at 50% of the adult rate. We are very grateful that you chose to stay with us again. We will take your feedback into consideration to make your next stay even more comfortable. We hope to welcome you back to Max One Balikpapan Hotel again. We will continue to strive to provide transparent and the best service. Have a great day! Sincerely, General Manager
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i***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
We had a great time here, definitely be our first list hotel when visiting Balikpapan another time. Thank you! 😊
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Accommodation's Reply
30 Jun 2026
Dear valued guest, Max wishes you a wonderful day! Thank you for your high rating. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back to Max One Balikpapan Hotel again. Wishing you happiness and cheerfulness always. General Manager
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Rendy S.
icon-Medical
Medical
icon-origin-TRAVELOKA
6.5
/10
Reviewed 6 week(s) ago
The room's AC wasn't cooling at all. Calling room service to order food was inconvenient and wouldn't connect. This will be fixed in the future.
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Accommodation's Reply
30 Jun 2026
Dear Mr. Randy S, Max wishes you a wonderful day! Thank you so much for taking the time to write a review. We sincerely apologize for any inconvenience you experienced during your stay. We deeply regret this and have forwarded the matter to the relevant department for resolution. To prevent similar issues from occurring in the future, we look forward to welcoming you back to Max One Balikpapan Hotel for an even better and more comfortable stay. Wishing you happiness and cheerfulness always. General Manager
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E***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very comfortable.. clean and friendly.
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1 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for your kind review and excellent rating for Max One Hotel Balikpapan. We are delighted to hear that you enjoyed the comfort, cleanliness, and friendly service we provided during your stay. We hope to welcome you back again on your next visit. Have a happy and cheerful day! General Manager
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Exterior 4 MaxOneHotels.com @ Balikpapan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.5
Very Good
From 7,580 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.5

People often mention about MaxOneHotels.com @ Balikpapan
All
Staff Friendliness (195)
Distance to City Center (184)
Bedroom (182)
Ambiance (181)
Taste (179)
Room Space (171)
Family Friendly (164)
Variety (162)
Hotel Area (155)
Bathroom (151)
Sort by
Most Recent
Format
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Preferences
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Traveler Reviews MaxOneHotels.com @ Balikpapan

Number of reviews per page
20
40
Customer reviews
i***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
only the wifi is slow. everything else is amazing
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Verified Traveler
icon-origin-TRAVELOKA
8.9
/10
Reviewed 2 week(s) ago
Service: good. Staff are friendly & helpful. Food: good.
1 people find it helpful
R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
For relaxation, there are rooftop facilities and a bar which are highly recommended.
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
First choice to Maxone when business trip in Balikpapan.
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Hotels are an option when going to Balikpapan.
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i***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Very satisfied with my stay here. It's quite spacious for its price range.
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agus m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
A comfortable hotel to rest in and what needs attention is the maintenance of its facilities.
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P***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Comfortable in the city center and friendly staff.
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1 people find it helpful
Q***h
icon-origin-TRAVELOKA
7.3
/10
Reviewed 4 week(s) ago
The receptionist was friendly and quick, especially when the TV in the room wouldn't turn on, it was fixed after 15 minutes. The breakfast was delicious and varied. I was just disappointed when I first arrived to check-in, when parking the car was directed to park downstairs, probably because the upstairs was full, I understand. But what made me disappointed, the parking guide was unfriendly and his language was unpleasant to hear, making me in a bad mood. I am a hotel guest, you know, not an uninvited guest. Moreover, when I got out of the car to go to the elevator to the lobby, the smell was unpleasant. Please organize the staff to be friendly to guests. That's all, everything else is okay.
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1 people find it helpful
Cha C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Strategic location, plenty of food vendors nearby. Comfortable rooms, great pool. My kids loved it. Breakfast was delicious, highly recommended if you're planning a staycation.
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Irfn V.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Not bad, it's really great.
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I***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 week(s) ago
The room was clean and comfortable enough to stay in. Unfortunately, access to the hotel area is quite congested due to the busy surrounding roads, making it quite difficult to turn around vehicles, especially during rush hour. As for the bathroom, it was a bit of a shame that it was a bit smelly and the floor surface was wet and slippery. This needs to be addressed by the hotel in terms of cleanliness and guest safety, considering the slippery floor is quite a slippery risk. Overall, this hotel is quite decent to stay, but there are some things that need to be improved in terms of access and bathroom. The restaurant is currently undergoing renovations, so breakfast has been moved to the ballroom in front of the hotel. Hopefully there will be an opportunity to stay again when the restaurant is finished. Oh yes, unfortunately during the World Cup season, the TV is not equipped to watch the World Cup channel.
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Accommodation's Reply
15 Jul 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for your detailed review. We apologize for any inconvenience you may have experienced. We have been following up on your feedback to ensure the safety and comfort of all our guests. The restaurant is currently undergoing renovations to provide all guests with an even more comfortable and enjoyable dining experience in a new atmosphere. We greatly appreciate your valuable feedback, which is helpful for our internal evaluation. We look forward to welcoming you back again on your next visit with even better facilities and services. Wishing you happiness and cheerfulness always. General Manager
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RIZQI D.
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8.4
/10
Reviewed 5 week(s) ago
Everything is okay, but the AC is not cold enough.
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Accommodation's Reply
15 Jul 2026
Dear Mr. Rizki, Max wishes you a wonderful day! Thank you for taking the time to write a review about your stay. We apologize for any inconvenience you may have experienced. Our technical team is following up on this issue to ensure it does not recur. We look forward to welcoming you back to an even more comfortable room. Wishing you happiness and cheerfulness always. General Manager
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Wahida
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8.5
/10
Reviewed 5 week(s) ago
Best, you have to stay here if you go to Balikpapan.
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Accommodation's Reply
15 Jul 2026
Dear Ms. Wahida, Max wishes you a wonderful day! Thank you so much for your excellent advice and support. Reading that Max One Hotel Balikpapan is your first choice every time you visit this city is a great source of pride for our entire team. We are committed to maintaining the highest quality of service to ensure your next visit is memorable and enjoyable. See you again at your "home" in Balikpapan! Wishing you happiness and cheerfulness always. General Manager
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n***r
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Medical
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10.0
/10
Reviewed 5 week(s) ago
This is our second time staying here, the checkout process was very fast, the staff were all friendly, and parking was free. For motorcyclists like us, the parking area is very friendly because it is covered so the vehicle doesn't get hot or wet. The breakfast is very varied, and the food is always delicious. The swimming pool is 👍👍👍. God willing, we will come back for a staycation with the kids. Best of luck MaxOne, always maintain the quality, okay? 👌👌
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Accommodation's Reply
15 Jul 2026
Dear Valued Guest, Max wishes you a wonderful day! Alhamdulillah, thank you for choosing Max One Hotel Balikpapan for your second visit! We are delighted and proud to read your detailed review. We are glad to hear that your stay was very comfortable and that you enjoyed all of our facilities. We are also pleased that you complimented our pool facilities! Your compliments motivate us to maintain the quality of our services and facilities in the future. We hope to welcome you and your children back again for an even more enjoyable holiday. Have a happy and cheerful day, General Manager.
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M***r
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10.0
/10
Reviewed 5 week(s) ago
The hotel staff was very friendly and helpful during check-in. The atmosphere was safe and comfortable.
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Accommodation's Reply
15 Jul 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you so much for taking the time to share your wonderful experience during your stay at Max One Balikpapan Hotel. We are delighted to hear that our staff provided friendly and helpful service during the check-in process, and that you enjoyed the safe and comfortable atmosphere of the hotel. We will share this positive feedback with our entire team to inspire us to continue providing the best possible service to all our guests. We are honored to welcome you back again next time. See you soon! Wishing you happiness and cheerfulness always. General Manager
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Gideon G. S.
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Leisure
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7.4
/10
Reviewed 6 week(s) ago
Stayed with my wife and 6-year-old child. Breakfast was charged Rp 50,000 per day for children. No advance notice. I've stayed here before but wasn't charged.
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Accommodation's Reply
30 Jun 2026
Dear Mr. Gideon G.S., We hope you had a wonderful stay at Max One Balikpapan Hotel. Thank you for choosing to stay with us and your loved ones. We apologize for any inconvenience you may have experienced during your stay. Please note that breakfast for children aged 5 years and older is charged at 50% of the adult rate. We are very grateful that you chose to stay with us again. We will take your feedback into consideration to make your next stay even more comfortable. We hope to welcome you back to Max One Balikpapan Hotel again. We will continue to strive to provide transparent and the best service. Have a great day! Sincerely, General Manager
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i***a
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
We had a great time here, definitely be our first list hotel when visiting Balikpapan another time. Thank you! 😊
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Accommodation's Reply
30 Jun 2026
Dear valued guest, Max wishes you a wonderful day! Thank you for your high rating. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back to Max One Balikpapan Hotel again. Wishing you happiness and cheerfulness always. General Manager
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Rendy S.
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Medical
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6.5
/10
Reviewed 6 week(s) ago
The room's AC wasn't cooling at all. Calling room service to order food was inconvenient and wouldn't connect. This will be fixed in the future.
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Accommodation's Reply
30 Jun 2026
Dear Mr. Randy S, Max wishes you a wonderful day! Thank you so much for taking the time to write a review. We sincerely apologize for any inconvenience you experienced during your stay. We deeply regret this and have forwarded the matter to the relevant department for resolution. To prevent similar issues from occurring in the future, we look forward to welcoming you back to Max One Balikpapan Hotel for an even better and more comfortable stay. Wishing you happiness and cheerfulness always. General Manager
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E***h
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
Very comfortable.. clean and friendly.
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Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for your kind review and excellent rating for Max One Hotel Balikpapan. We are delighted to hear that you enjoyed the comfort, cleanliness, and friendly service we provided during your stay. We hope to welcome you back again on your next visit. Have a happy and cheerful day! General Manager
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