My first stay at the Mercure City Center:
Check-in was too late at 3 PM. Even though we arrived at the hotel at 3 PM, the superior non-smoking room we booked wasn't ready. After pushing the front desk, we were upgraded to a non-smoking room with a balcony on the 3rd floor.
The front desk officer, a man who seemed quite senior (I don't remember his name), was friendly.
We entered the room and it was nice, as the hotel is relatively new.
However, there was a faint smell of cigarette smoke; it turned out there was an ashtray on the balcony. There was also potential cigarette smoke from both sides.
The bedsheet had stains, so we asked for a new one. The housekeeping staff were friendly, polite, and kind.
However, the lingering smell of cigarettes lingered, so they gave us a perfume diffuser to help eliminate the odor.
We went out to eat and returned home around 10 PM, smelling again.
Our room was located on the 3rd floor, a bit in front of the road, and the motorbike exhausts were very noisy. I couldn't get any rest.
I complained to the front desk and was offered a room on the 10th floor, which was at the back. But I downgraded my room.
It was actually quieter, and didn't smell of cigarette smoke at all. So I moved rooms.
The front desk was also nice.
Breakfast had a wide variety of menu items. The room was okay, and the staff responded quickly to requests for drinks, etc.
However, the food could have tasted better. The spices were lacking in flavor. It tended to be bland.
Parking: If you arrive late during peak season, be prepared to use valet parking or parallel parking. The basement and front lobby are very limited. There's only one elevator to the basement, and the other only goes as far as the lobby.
The hotel is easy to access, not far from Asia Afrika. However, leaving the hotel and heading north of the city requires a fairly long detour.
Checkout and other services were smooth.
Conclusion:
The staff are friendly and prompt.
It's better to choose a room at the top or back for quieter service.
