How many rooms are available at Midtown Hotel Surabaya?

Midtown Hotel Surabaya has 197 rooms in total.

Does Midtown Hotel Surabaya provide parking?

Yes, Midtown Hotel Surabaya provides parking. Please confirm details directly with the hotel.

What do past guests say about Midtown Hotel Surabaya?

Midtown Hotel Surabaya is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Midtown Hotel Surabaya

Name: Midtown Hotel Surabaya
Address: Jalan Basuki Rahmat No. 76, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60262, Jalan Basuki Rahmat No. 76, Jawa Timur, 60262, Indonesia
Rating: 8.5

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8.5

/10

Very Good

10,982 reviews

What Guests Say About Their Stay

Distance To City Center (427)

Staff Friendliness (376)

Bedroom (355)

Ambiance (324)

indarto w.

9.7

/ 10

I've stayed at the Midtown Hotel twice and have consistently had a satisfying experience. Maintain the excellent service and performance.

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N***a

10.0

/ 10

Comfortable, clean, strategic location. A comfortable and quiet stay. Friendly and satisfying service. Clean hotel, comfortable rooms. Strategic location, convenient. Worth it, will return. Excellent stay experience. Comfortable, suitable for business. Complete facilities, convenient. Very satisfied with my stay here.

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Verified Traveler

10.0

/ 10

All the staff are very friendly and very helpful, the rooms are nice, clean, very satisfying to stay here.

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D***n

10.0

/ 10

I've stayed here many times. I'm very pleased with the service and amenities. The location is excellent, close to Tunjungan Plaza Mall.

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Y***a

10.0

/ 10

The staff is very friendly, the hotel and rooms are very clean, and the view is very nice.

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In the Area

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Jalan Basuki Rahmat No. 76, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60262

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

Within walking distance to Shopping Spot

note: hotel was previously named Midtown Hotel Midtown Hotel Surabaya is a hotel is located at Tegalsari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Midtown Hotel Surabaya

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Midtown Hotel Surabaya

Jalan Basuki Rahmat No. 76, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60262

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Discover More About Midtown Hotel Surabaya

note: hotel was previously named Midtown Hotel

Location

Midtown Hotel Surabaya is a hotel is located at Tegalsari.

About Midtown Hotel Surabaya

From business event to corporate gathering, Midtown Hotel Surabaya provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Midtown Hotel Surabaya.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Midtown Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Midtown Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Midtown Hotel Surabaya is the right place to stay.

All facilities in Midtown Hotel Surabaya

Entertainment Facility

Functional Hall

Common Space

Lobby

Accommodation Services

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff

General

AC
Banquet
Connecting rooms
Family room
Non-smoking room
Smoking area

In-room Facilities

Cable TV
Desk
In-room safe
Shower
TV

Food and Drinks

Bar
Breakfast
Show cooking restaurant
Vegetarian meal

Business Facilities

Conference room
Meeting facilities
Projector

Nearby Facilities

ATM/Banking
Grocery
Supermarket

Transportation

Secure parking
Valet parking

Accessibilty

Braille or raised signage
Wheelchair accessible

Connectivity

LAN Internet
Free WiFi

Kids and Pets

Babysitting

Things to Do

Massage

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Midtown Hotel Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Midtown Hotel Surabaya	197
Number of floors in Midtown Hotel Surabaya	18
Another facilities in Midtown Hotel Surabaya	Coffee/tea in lobby, Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant

Frequently asked question in Midtown Hotel Surabaya

What are available facilities at Midtown Hotel Surabaya?

There are top facilites at Midtown Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Midtown Hotel Surabaya?

The standard check-in time at Midtown Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Midtown Hotel Surabaya provide breakfast?

Yes, Midtown Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Midtown Hotel Surabaya?

Midtown Hotel Surabaya is a 3.0-star hotel.

How many floors does Midtown Hotel Surabaya have?

Midtown Hotel Surabaya has 18 floors.

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More Reviews from Other Guests in Midtown Hotel Surabaya

Overall Ratings & Reviews Midtown Hotel Surabaya

Traveloka (10,843)

Other sources (139)

8.6

Very Good

From 10,843 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.9

Service and Facilites

8.6

People often mention about Midtown Hotel Surabaya

All

Distance to City Center (251)

Staff Friendliness (231)

Bedroom (229)

Ambiance (205)

Room Space (195)

Accessibility (187)

Bathroom (187)

Surroundings (169)

Taste (165)

Hotel Area (158)

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Traveler Reviews Midtown Hotel Surabaya

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Customer reviews

F***a

9.7

/10

Reviewed 1 day(s) ago

The staff and service are very friendly, the location is also strategic from the shopping center.

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indarto w.

Business

9.7

/10

Reviewed 1 day(s) ago

I've stayed at the Midtown Hotel twice and have consistently had a satisfying experience. Maintain the excellent service and performance.

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S***a

10.0

/10

Reviewed 2 week(s) ago

I enjoyed my stay here. I'll probably stay here again with my family. Thank you for the experience.

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Accommodation's Reply

06 Aug 2026

Dear Ms./Mrs. S*a, With our deepest respect from Midtown Hotel Surabaya, Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service and dedication. Thank you again and we hope to welcome you back to Midtown Hotel Surabaya again. Sincerely, Miftahul Huda, Assistant Head of Front Office

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K***r

Leisure

10.0

/10

Reviewed 2 week(s) ago

It's fun to stay here, you can get a room according to your request with a view as beautiful as this.

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Accommodation's Reply

06 Aug 2026

Dear Gentlemen/Ladies, This is a message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again, and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Mitfahul Huda, Assistant Front Office Manager

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ARDHEA Y. P.

Staycation

8.7

/10

Reviewed 2 week(s) ago

I really like it because it is in the city center, but there are some facilities that are broken and have not been repaired (AC thermometer).

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1 people find it helpful

Accommodation's Reply

06 Aug 2026

Dear Ms./Mrs. Aldia YP, This is a message from Puzat Bandar Surabaya Hotel. We thank you for staying with us. We apologize for any inconvenience you experienced and will strive to improve our services to ensure this does not happen again. We look forward to welcoming you again in the future. Sincerely, Mikhatful Huda, Deputy Front Office Manager.

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W***y

Leisure

10.0

/10

Reviewed 2 week(s) ago

The hotel staff is friendly, the rooms are clean, and the food is delicious.

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Accommodation's Reply

04 Aug 2026

Dear Mr./Ms. W*y, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager

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D***i

10.0

/10

Reviewed 3 week(s) ago

Comfortable accommodation with beautiful views of Surabaya city. Close to shopping centers.

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Accommodation's Reply

29 Jul 2026

Dear Mr./Ms. D*i, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager

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A***a

Staycation

9.1

/10

Reviewed 3 week(s) ago

It's all worth it, room, service, and everything.

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Accommodation's Reply

29 Jul 2026

Dear Mr/Mrs. A***a. Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit in Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again we thank you and we will be happy to welcome your next arrival at Midtown Hotel Surabaya. Best Regards, Miftahul Huda Asst.Front Office Manager

A***n

Business

9.4

/10

Reviewed 3 week(s) ago

The hotel is close to the airport transfer center, with a souvenir shop nearby. The rooms are fragrant and clean. The only downside is the bathroom lighting isn't bright enough.

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Accommodation's Reply

29 Jul 2026

Dear Mr/Ms A*n, Warm regards from Midtown Surabaya Hotel. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to receive your feedback and will do our best to maintain the best and most dedicated service. Once again, thank you and we look forward to welcoming you back to Midtown Surabaya Hotel. Sincerely, Miftahul Huda, Assistant Head of Front Desk

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I***h

10.0

/10

Reviewed 3 week(s) ago

Friendly staff, clean rooms, okay for a stopover.

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Accommodation's Reply

29 Jul 2026

Dear Mr./Ms. I*h, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and welcome back to Midtown Hotel Surabaya. Sincerely, Mitfahul Huda, Assistant Front Office Manager

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S***i

8.2

/10

Reviewed 3 week(s) ago

This is my third day staying at this hotel. Mineral water isn't provided in this room type, but fortunately, I still have some. The staff are all friendly and helpful with moving to the next room.

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Accommodation's Reply

29 Jul 2026

Dear Ms./Mrs. S*i, Sincerely, Midtown Hotel Surabaya would like to express our gratitude for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for the inconvenience caused and will continue to strive to improve our service standards. We will ensure that such an incident does not happen again. Thank you again, and we hope to welcome you back to Midtown Hotel Surabaya. Sincerely, Mitfahul Huda, Assistant Front Office Manager

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F***i

Leisure

8.5

/10

Reviewed 4 week(s) ago

Rooms with the best view, marvelous 1516 and 1518

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1 people find it helpful

Accommodation's Reply

23 Jul 2026

Dear Mr./Ms. F*i, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and welcome back to Midtown Hotel Surabaya. Sincerely, Mitfahul Huda, Assistant Front Office Manager

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N***a

Staycation

10.0

/10

Reviewed 4 week(s) ago

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Accommodation's Reply

23 Jul 2026

Dear Ms./Mrs. N*a, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager

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N***a

Staycation

10.0

/10

Reviewed 4 week(s) ago

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Accommodation's Reply

23 Jul 2026

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F***i

Leisure

10.0

/10

Reviewed 4 week(s) ago

The hotel staff was friendly and very helpful upon check-in. The only downside of the hotel was that the wifi couldn't connect at all while staying there.

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Accommodation's Reply

23 Jul 2026

Dear Mr./Ms. F*i, Sincerely, Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for the inconvenience caused and will continue to strive to improve our service standards. We will ensure that such an incident does not happen again. Thank you again, and we hope to welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager

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R***i

Leisure

9.7

/10

Reviewed 4 week(s) ago

From check-in to check-out, the service was exceptional! The staff were incredibly friendly and helpful. A truly memorable stay at Midtown Surabaya!

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Accommodation's Reply

23 Jul 2026

Dear Mr./Ms. R*i, This is a message from Midtown Hotel Surabaya: Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager

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D***n

Business

8.5

/10

Reviewed 4 week(s) ago

It was a pleasant stay. The hotel's location is quite strategic, making it easy to get around. The front desk was also friendly. Please improve the cleanliness of the hotel, as my room was infested with ants. My food was covered in ants.

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Accommodation's Reply

23 Jul 2026

Dear Ms./Mrs. Dan, Sincerely, Midtown Hotel Surabaya would like to express our gratitude for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for the inconvenience caused and will continue to strive to improve our service standards. We will ensure that such an incident does not happen again. Thank you again, and we hope to welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager

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I***e

Staycation

10.0

/10

Reviewed 4 week(s) ago

It's really worth staying here, the breakfast is also delicious and there are lots of choices.

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Accommodation's Reply

23 Jul 2026

Dear Ms./Mrs. I*e, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Mitfahul Huda, Assistant Front Office Manager

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R***h

10.0

/10

Reviewed 5 week(s) ago

The hotel is strategically located right in the city center. The service is excellent, the rooms are nice, and the views are also great. Overall, the hotel is nice, but we were woken up in the middle of the night by the sound of people chatting and laughing from the next room. However, this hotel is definitely recommended if you're in Surabaya.

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2 people find it helpful

Accommodation's Reply

20 Jul 2026

Dear Mr. R*h, This is a message from Midtown Hotel Surabaya: Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Mitfahul Huda, Assistant Front Office Manager

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Verified Traveler

Transit

9.4

/10

Reviewed 5 week(s) ago

This is my umpteenth time staying at this hotel. The location is strategic, close to Tunjungan Plaza Mall, so it's just a short walk. As for the room, I got a corner room, which was clean, but the bathroom wasn't very clean, with some scale on the glass. The receptionist was a bit unfriendly, unlike the previous one. Could it be because I got a cheap room and a promotional price?

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Accommodation's Reply

16 Jul 2026

Dear Mr./Ms. G*t, Sincerely, Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for the inconvenience caused and will continue to strive to improve our service standards. We will ensure that such an incident does not happen again. Thank you again and we hope to welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.