Does Palace Hotel Cipanas have a swimming pool?

Yes, a swimming pool is available at Palace Hotel Cipanas.

What do past guests say about Palace Hotel Cipanas?

Palace Hotel Cipanas is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Palace Hotel Cipanas

Name: Palace Hotel Cipanas
Address: Jalan Raya Cipanas KM 81,2, Cipanas, Puncak, Jawa Barat, Indonesia, 43253, Jalan Raya Cipanas KM 81,2, Jawa Barat, 43253, Indonesia
Rating: 8.2

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8.2

/10

Very Good

6,816 reviews

What Guests Say About Their Stay

F***s

9.1

/ 10

Our second visit after four years, and my wife loved the breakfast. It was quite impressive, and the staff were friendly.

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Syarifah W.

10.0

/ 10

The hotel service was excellent, from the prompt luggage handling to the room escort. Keep it up, and we wish Palace Hotel Cipanas continued success.

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Happy L.

10.0

/ 10

Recommended for those of you who want to stay overnight. The food is delicious, the hotel staff are friendly, and the rooms are clean. Thank you 🙏

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Jullian A.

9.7

/ 10

My parents were sick, but the staff quickly took a wheelchair and took them to the room.

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nella n.

8.8

/ 10

I was impressed by the friendly service from the staff at this hotel, especially the bellboy, security, and restaurant staff. Good job and keep the excellent service.

In the Area

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Jalan Raya Cipanas KM 81,2, Cipanas, Puncak, Jawa Barat, Indonesia, 43253

Main Facilities

This accommodation offers:

Outdoor pool

Sauna

Bar

Archery

Billiard

Children play area

Children pool

Swimming pool

Laundry service

Restaurant

Luggage storage

Elevator

Family room

Garden

note: hotel was previously named PRAMESWARI HOTEL Palace Hotel Cipanas is a hotel is located at Cipanas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Palace Hotel Cipanas

Jalan Raya Cipanas KM 81,2, Cipanas, Puncak, Jawa Barat, Indonesia, 43253

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Discover More About Palace Hotel Cipanas

note: hotel was previously named PRAMESWARI HOTEL

Location
Palace Hotel Cipanas is a hotel is located at Cipanas.

About Palace Hotel Cipanas

Not only located within easy reach of various places of interests for your adventure, but staying at Palace Hotel Cipanas will also give you a pleasant stay.

Palace Hotel Cipanas is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, Palace Hotel Cipanas is the perfect place to stay that provides decent facilities as well as great services.

Whether you are planning an event or other special occasions, Palace Hotel Cipanas is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Palace Hotel Cipanas.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

From business event to corporate gathering, Palace Hotel Cipanas provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Palace Hotel Cipanas, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Palace Hotel Cipanas is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Palace Hotel Cipanas is suitable for you who value privacy during your stay.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Palace Hotel Cipanas exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Palace Hotel Cipanas is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Palace Hotel Cipanas.

All facilities in Palace Hotel Cipanas

Facility

Outdoor pool

Sauna

Archery

Billiard

Children play area

Children pool

Swimming pool

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Lobby

Family-friendly Facilities

Children pool

Food and Drinks

Things to Do

Children play area
Garden
Hot tub
Karaoke
Massage
Outdoor pool
Sauna
Spa
Sauna

Transportation

Secure parking

Connectivity

Free WiFi

General

AC
Reception hall
Family room
Swimming pool

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Business Facilities

Business center
Meeting facilities
Projector

In-room Facilities

Bathrobe
Desk
In-room safe
Refrigerator
Shower
TV

Hotel Services

Bellhop
Concierge
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Medical service
Multilingual staff
Newspaper in lobby
Wedding service

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Supermarket

Sports and Recreations

Archery
Billiard

Accommodation Policy & General Information in Palace Hotel Cipanas

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash and debit card.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at Palace Hotel Cipanas	192
Number of floors in Palace Hotel Cipanas	4
Another facilities in Palace Hotel Cipanas	Children pool, Bar, Children play area, Garden, Hot tub

Frequently asked question in Palace Hotel Cipanas

What is normal check-in & check-out time at Palace Hotel Cipanas?

The standard check-in time at Palace Hotel Cipanas is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Palace Hotel Cipanas?

Palace Hotel Cipanas is a 4.0-star hotel.

How many floors does Palace Hotel Cipanas have?

Palace Hotel Cipanas has 4 floors.

How many rooms are available at Palace Hotel Cipanas?

Palace Hotel Cipanas has 192 rooms in total.

Does Palace Hotel Cipanas provide parking?

Yes, Palace Hotel Cipanas provides parking. Please confirm details directly with the hotel.

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More Reviews from Other Guests in Palace Hotel Cipanas

Overall Ratings & Reviews Palace Hotel Cipanas

Traveloka (6,795)

Other sources (21)

8.3

Very Good

From 6,795 reviews

Provided by travelers on

Cleanliness

8.2

Room Comfort

8.2

Meal

8.1

Location

8.5

Service and Facilites

8.3

People often mention about Palace Hotel Cipanas

All

Staff Friendliness (163)

Bedroom (136)

Variety (135)

Hotel Area (134)

Room Space (130)

Ambiance (128)

Bathroom (127)

Taste (122)

Family Friendly (120)

Accessibility (118)

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Traveler Reviews Palace Hotel Cipanas

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Customer reviews

A***a

Leisure

9.7

/10

Reviewed 2 day(s) ago

The service was excellent, the rooms were clean and spacious, and the bathrooms were especially large. Overall, it was nice, but breakfast was a bit crowded, and the food variety was okay.

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Accommodation's Reply

12 Nov 2026

Dear Ms./Mrs. A*a, Good afternoon. Thank you for taking the time to share your experience staying at Palace Hotel Cipanas. We are delighted to hear that you were satisfied with our team's service, the cleanliness of your room, and the comfort of the amenities. We apologize for the inconvenience caused by the rather crowded breakfast area. We value your feedback and are continuously working to improve the comfort and quality of our services, especially in providing an even more memorable dining experience for our guests. Thank you very much for your stay and we hope to welcome you back to Palace Hotel Cipanas for another memorable stay. Sincerely, Palace Hotel Cipanas

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I***m

Staycation

8.5

/10

Reviewed 3 day(s) ago

Friendly staff... Strategic location.

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Accommodation's Reply

12 Nov 2026

Dear Ms./Mrs. Ai*m, Good afternoon. Thank you for taking the time to share your experience staying at Palace Hotel Cipanas. We are delighted to hear that the friendliness of our team and the hotel's excellent location left a positive impression on you during your stay. We are proud to have provided you with a memorable experience. We hope to welcome you back to Palace Hotel Cipanas again in the future, with even better service and a more memorable experience. Sincerely, Palace Hotel Cipanas

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S***n

Staycation

10.0

/10

Reviewed 4 day(s) ago

Very good experience, will come back again.

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Accommodation's Reply

09 Nov 2026

Dear Ms./Mrs. S*n, Good afternoon. Thank you for your review and your trust in Palace Cipanas Hotel. We are delighted to hear that you enjoyed your stay with us, and we are pleased to know that Palace Cipanas Hotel is one of your choices for future stays. Your excellent compliments and rating motivate our entire team to continue striving to maintain the highest quality facilities and services for all our guests. We look forward to welcoming you again and hope to provide you with an even more memorable stay. Sincerely, The Management Team, Palace Cipanas Hotel

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1***4

6.8

/10

Reviewed 4 day(s) ago

Hi, I think this was a bad experience for me when checking in. There was one of the receptionists who was probably having trouble with the printer and kicked the machine in front of the guest, maybe there was another person besides me who saw it. Maybe in the future it can be conditioned, I was quite shocked because the kick was really BRAKK. I don't think it was me and the guest who saw it, maybe other visitors or staff also heard it. And oh yeah when I entered, the pillows didn't have covers and the bathroom mat had to be requested by calling first before it was available, or is it really like this? But thanks, overall it was okay even though it was quite busy during breakfast so the plates on the table were piled up because maybe there wasn't enough staff.

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1 people find it helpful

Accommodation's Reply

12 Nov 2026

Dear 1*4, Good afternoon. Thank you for taking the time to share your experience staying at Palace Hotel Cipanas. We apologize for any inconvenience you may have experienced during your stay. We greatly appreciate your feedback, as it is crucial for us to improve the quality of our service and guest experience. We will forward your suggestions to the relevant departments for further evaluation, particularly regarding maintaining service standards, ensuring room availability, and improving comfort during breakfast. We strive to provide better, friendlier, and more attentive service to all our guests. Thank you for your understanding and appreciation. We hope to welcome you back to Palace Hotel Cipanas again for a more comfortable and enjoyable stay. Sincerely, Palace Hotel Cipanas

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S***a

6.8

/10

Reviewed 4 day(s) ago

Stayed in one of the rooms on level 3. Very bad smell, especially from the bathroom.

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Accommodation's Reply

12 Nov 2026

Dear Valued Guest, S***a Thank you for taking the time to share your experience during your stay at Palace Hotel Cipanas. We sincerely apologize for the discomfort you experienced in your room. Your feedback is important to us and will be shared with our team for further evaluation to help us maintain the cleanliness and comfort of our rooms and facilities. We truly appreciate your feedback and hope to have another opportunity to welcome you back to Palace Hotel Cipanas for a more comfortable and enjoyable stay. Warm regards, Palace Hotel Cipanas.

Gufron I.

Business

10.0

/10

Reviewed 5 day(s) ago

Good service, delicious food.

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Accommodation's Reply

12 Nov 2026

Dear Mr. Gufron I, Good afternoon. Thank you for taking the time to share your experience staying at Palace Hotel Cipanas. We are delighted to hear that you were satisfied with our team's service and the food we served. We felt honored to be a part of your journey and activities during your stay in Cipanas. We hope to welcome you back to Palace Hotel Cipanas again for another memorable stay. Sincerely, Palace Hotel Cipanas

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Verified Traveler

Staycation

10.0

/10

Reviewed 1 week(s) ago

The hotel's grand atmosphere, warm service, and tranquil moments often leave a lasting impression. Here's a memorable fictional account of a stay at the Palace Hotel for you to enjoy: A Tranquil Sunset at the Palace Hotel.

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Accommodation's Reply

09 Nov 2026

Dear Mr./Ms. G*t, Good afternoon. Thank you for sharing your wonderful experience at Palace Cipanas Hotel. We are delighted to hear that the hotel's atmosphere, friendly service, and peaceful moments during your stay provided you with a memorable experience. For us, comfort means not only the amenities but also that every guest feels welcomed and has a pleasant experience during their stay. We hope that Palace Cipanas Hotel will be a place that brings back beautiful stories and memories every time you visit. We look forward to welcoming you back again for another exceptional experience. Sincerely, The Management Team, Palace Cipanas Hotel

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Aliung

10.0

/10

Reviewed 2 week(s) ago

Comfortable place, good facilities.

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Accommodation's Reply

09 Nov 2026

Dear Mr./Ms. Aliung, esteemed guest, Good afternoon. Thank you for your review and your trust in Palace Hotel Cipanas. We are delighted to hear that you felt comfortable during your stay and enjoyed the facilities we provided. Guest comfort and satisfaction are always our top priority. To provide a memorable stay experience, we hope Palace Hotel Cipanas will be your choice again for your family or loved ones' vacations. We look forward to welcoming you again. Sincerely, The Management Team, Palace Hotel Cipanas

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Aliung

10.0

/10

Reviewed 2 week(s) ago

The place is comfortable and the facilities are really good.

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1 people find it helpful

Accommodation's Reply

09 Nov 2026

Dear Mr./Ms. Aliung, esteemed guest, Good afternoon. Thank you for your review and your trust in Palace Hotel Cipanas. We are delighted to hear that you felt comfortable during your stay and enjoyed the facilities we provided. Guest comfort and satisfaction are always our top priority. To provide a memorable stay experience, we hope Palace Hotel Cipanas will be your choice again for your next family or loved one's holiday. We look forward to welcoming you again. Sincerely, The Management Team, Palace Hotel Cipanas

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K***h

Staycation

10.0

/10

Reviewed 2 week(s) ago

Comfortable to carry baby, thank you.

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Accommodation's Reply

09 Nov 2026

Dear Mr./Ms. Kay, Good afternoon. Thank you for choosing Palace Cipanas Hotel. We are delighted to hear that the atmosphere and facilities at our hotel will make your stay with your child comfortable. We are committed to providing a family-friendly environment to ensure every moment is enjoyable, especially when spending quality time with children. We hope your stay was a wonderful memory for you and your family. We look forward to welcoming you again in the future. Sincerely, The Management Team, Palace Cipanas Hotel

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Yanna R.

Leisure

9.7

/10

Reviewed 2 week(s) ago

The staff are friendly, the rooms are spacious and clean.

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Accommodation's Reply

09 Nov 2026

Dear Ms. Yanna R., Good afternoon. Thank you for choosing Palace Hotel Cipanas as your accommodation. We are delighted to hear that the friendliness of our staff and the comfort of our spacious and clean rooms provided a memorable experience during your stay. We will continue to strive to maintain the highest standards of cleanliness, amenities, and service for all our guests. We hope that Palace Hotel Cipanas will be your choice again for your next vacation. Sincerely, The Management Team, Palace Hotel Cipanas

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Erdy C.

8.5

/10

Reviewed 2 week(s) ago

The service is already good, a few suggestions from me: 1. The cleanliness of the swimming pool water is maintained and the broken and cracked pool tiles should be replaced because they are dangerous if they touch your feet. 2. Provide enough spare foot mats, because the first day the foot mat was wet I asked for a replacement but it was not given until the second day it was not given until I checked out. Thank you.

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Accommodation's Reply

09 Nov 2026

Dear Mr. Erdy C., Good afternoon. Thank you for choosing Palace Cipanas Hotel and sharing your feedback during your stay. We are delighted to hear that the service we provided made a positive impression. We especially appreciate your attention to the condition of the swimming pool, including the cleanliness of the water and the condition of the tiles, as well as the provision of slippers in the room. All your suggestions will be taken into consideration and evaluated by the relevant team to improve the maintenance of our facilities and meet the needs of our guests. We are committed to continuously improving the quality of our service and comfort to make every stay a more memorable experience. We hope to welcome you back again for an even better stay at Palace Cipanas Hotel. Sincerely, The Management Team, Palace Cipanas Hotel

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S***o

8.8

/10

Reviewed 3 week(s) ago

The hotel staff is friendly and responsive.

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1 people find it helpful

Accommodation's Reply

28 Oct 2026

Dear Ms./Mrs. S*o, Good afternoon. Warm greetings from Palace Cipanas Hotel. Thank you for your rating and review. We are delighted to hear that you were satisfied with the friendliness and prompt service of our staff during your stay. This compliment is an encouragement to our team to continue providing the best service to all guests. We hope to welcome you back to Palace Cipanas Hotel again for an even more memorable stay. Sincerely, The Management Team, Palace Cipanas Hotel

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E***i

Leisure

6.5

/10

Reviewed 3 week(s) ago

The staff was friendly and very helpful, but the room was less than pleasant. Upon entering, the room smelled musty, lacking any fragrance. The sheets had blood stains and smelled like a guest who hadn't been changed. The bathroom smelled awful.

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1 people find it helpful

Accommodation's Reply

09 Nov 2026

Dear Mr./Ms. E*i, Good afternoon. Thank you for choosing to stay at Palace Hotel Cipanas and sharing your experience. We are pleased to know that the friendliness and assistance of our staff left a positive impression on you. We apologize if the comfort of the room did not meet your expectations, particularly regarding the smell and cleanliness. Your feedback will be taken into consideration to improve the quality of cleanliness and comfort of our rooms in the future. We hope your next stay will be an even better experience. Sincerely, The Management Team, Palace Hotel Cipanas

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Ana S.

6.9

/10

Reviewed 3 week(s) ago

The check-in schedule was really long, check-in was at 2 but we arrived at half past 2, and we had to keep following up with the receptionist.

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Accommodation's Reply

09 Nov 2026

Dear Ms./Mrs. Ana S., Good afternoon. Thank you for choosing Palace Hotel Cipanas as your accommodation. We are delighted to have been a part of your travel experience. We apologize for any inconvenience you experienced during check-in and understand that a convenient and smooth check-in process is an important part of our guest experience. This feedback is helpful in our evaluation to improve coordination and service quality, especially in the guest welcoming process. We are committed to always providing a comfortable stay with the best facilities and services. We hope to welcome you again and provide an even better experience on your next visit. Sincerely, The Management Team, Palace Hotel Cipanas

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R***e

Leisure

10.0

/10

Reviewed 3 week(s) ago

Awesome, especially the food is top notch.

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Accommodation's Reply

28 Oct 2026

Dear Ms./Mrs. R*e, Good afternoon. Warm greetings from Palace Cipanas Hotel. Thank you for your excellent rating and positive review. We are delighted to hear that you enjoyed your stay with us, especially the food we served. This compliment is an encouragement to our team to continue maintaining the quality of our food and service. We hope to see you again on your next stay. We look forward to welcoming you back to Palace Cipanas Hotel. Sincerely, The Management Team, Palace Cipanas Hotel

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Y***f

8.5

/10

Reviewed 4 week(s) ago

Okay, even though the first room I got was messy and smelly, and the second room was noisy because it was on the roadside, I ended up getting a third, more comfortable room. The service was great.

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2 people find it helpful

Accommodation's Reply

28 Oct 2026

Dear Mr./Ms. Y*f, Good afternoon. Warm greetings from Palace Hotel Cipanas. Thank you for sharing your stay experience with us. We apologize for the inconvenience you experienced regarding the first room being dirty and having an unpleasant odor, as well as the noise from the adjacent room. We understand that these could certainly affect your comfort during your stay. On the other hand, we are pleased that our team assisted you in obtaining a more comfortable room. This feedback will be taken into consideration to improve the thoroughness of room inspections before guest arrival. Thank you for your appreciation of our staff's service. We hope your next visit will be an even better experience than the first. Sincerely, The Management Team, Palace Hotel Cipanas

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F***s

Leisure

9.1

/10

Reviewed 4 week(s) ago

Our second visit after four years, and my wife loved the breakfast. It was quite impressive, and the staff were friendly.

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1 people find it helpful

Accommodation's Reply

28 Oct 2026

Dear Gentlemen/Ladies, Good afternoon. Warm greetings from Palace Cipanas Hotel. Thank you for returning to stay with us after 4 years. We are delighted to hear that you and your wife enjoyed your stay, especially the breakfast menu, which is your wife's favorite, and the friendliness of our team. We hope this visit was a wonderful memory for you and your family. We look forward to seeing you again at Palace Cipanas Hotel. Sincerely, The Management, Palace Cipanas Hotel

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Verified Traveler

Transit

9.7

/10

Reviewed 4 week(s) ago

The staff was friendly, the hotel was clean, and the breakfast variety was good, but the taste could be improved. Overall, it was okay. Hopefully, I'll try again.

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Accommodation's Reply

28 Oct 2026

Dear Mr./Mr. G*t, Good afternoon. Warm greetings from Palace Cipanas Hotel. Thank you for your review and rating. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the friendliness of our staff, and enjoyed the varied breakfast menu we prepared. Thank you also for your feedback regarding the taste of the food. We will pass this feedback on to the relevant team to help us improve the quality of our food in the future. We hope to welcome you back to Palace Cipanas Hotel again for an even more memorable experience. See you soon. Sincerely, The Management Team, Palace Cipanas Hotel

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i***m

Staycation

6.6

/10

Reviewed 4 week(s) ago

Upon arrival, there were no mats or towels, as the receptionist informed us they were still being cleaned. The swimming pool was dirty, full of dirt and insects. Of the seven people on vacation, only one didn't swim, and only that one person returned without getting sick.

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Accommodation's Reply

10 Nov 2026

Dear Mr./Ms. i*m, Good afternoon. Thank you for taking the time to share your experience staying at Palace Cipanas Hotel. We apologize for any inconvenience you may have experienced, particularly regarding the towels and bath mats in your room, as well as the cleanliness of the swimming pool during your stay. We understand that these issues could affect your comfort during your family vacation. Your suggestions have been taken into consideration for further improvements, especially in maintaining the cleanliness of amenities and ensuring that essential items in the room are available before guests arrive. Once again, we apologize for this unpleasant experience. We sincerely hope to have the opportunity to welcome you back for another comfortable and enjoyable stay at Palace Cipanas Hotel. Sincerely, The Management Team, Palace Cipanas Hotel

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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