Mars Garden Wood Gotemba

This place is a gem where you get top staff service and feel welcomed home! It’s a great staycation place close to a premium outlet!

Looking for an upscale hotel with great amenities. This place seems to have it. Onsens, upscale dinning and the view of mt Hakone and Mt Fuji are picturesque.

It is a nice property with a koi pond and a viewing room at the top floor to view Mount Fuji. Check in was great, female front desk staff was very friendly but after checked out it was not so great. I was surprised as throughout our whole trip of 10 days we did not come across a rude Japanese person. After we checked out, I requested to the male front desk staff to help call for a taxi and he did. When I asked how long it will take for the taxi to come, he said about 10 minutes and told us to wait outside the front entrance and after 10 minutes, I went back in to check with him if he can call again, instead he rudely told me to just wait outside for taxi. His body language says it all and he was mumbling in Japanese as I turned away. First off I was not rude, not sure why he reacted this way, does he not welcome foreigners?

Incredible stay and staff. The cafe was closed so that was disappointing but other than that it was amazing

Every time I find myself visiting Tokyo, I make sure I get the chance to see Mount Fuji and the default place to stay is Mars Garden Gotemba - strategically located to a bus station connecting the Premium Outlet, the golf courses and Tokyo City. It has always been a pleasure - you'll never make a mistake. A perfect for place to enjoy the mystical view of Mount Fuji while soaking in its quiet and relaxing onsen. I'll be back!

Great Location. Room is very spacious. The garden is very beautiful with a water show at night. We also love the Japanese breakfast.

Best bed we slept in during our Japan trip, consisting of 7 different hotels. Staff were outstanding, the hotel looks very unassuming from the street front and is not obvious until you enter the reception lobby, but this successfully hides just how nice this hotel actually is.

Clean room, staff was very helpful and was a relaxing getaway from the city life. Worth it!

Comfortable room and good Onson. Nice environment. Restaurants are limited

Really nice hotel. The only downside is the breakfast; very expensive, for what you get!!! Beautifully served, but not much options and no extra item if it was not enough. No buffet, just a set-breakfast. Other than the breakfast, everything was perfect.

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Beautiful hotel near a train station. Friendly staff and great customer service. Room was very spacious and spotless clean. Love the hot springs and public bath

Room was clean with nice Fuji view. Good toiletries. Delicious breakfast and good onsen. Staff is courteous and efficient.

Clean everything, I loved the hotel. Hot spring was amazing.

Surprisingly spacious room just a short walk from the station

This hotel was an older, but elegant, well kept hotel. The service was excellent from checking in to breakfast to housekeeping. The hotel seemed a little out of the way, but a free city bus to the outlets was close by. There was a beautiful garden onsite and both the Western breakfast and Japanese breakfast were delicious. The rooms were well apportioned and very large.

The staff were not helpful, and when asked for Sushi recommendations and sent us 20 minutes away to a low to medium quality place, whereas there were ample other restaurants nearby nearby. When asked to arrange a taxi for us, they stated that no taxis were available. They would not give us extra keys for the room, which is strange.

Love this hotel. I will definitely comeback to stay at this hotel. Excellent service with lovely staffs

Everything was perfect

Beautiful property with pond and light show which really added to the experience. Helpful, friendly staff and large hotel room