Your hotel and facilities are ' five star '. In fact, I am impressed with the overall feel of a resort stay. However, I cannot say the same for your human resources and the level of service rendered, whether it is your reception, concierge services or your housekeeping. There were no friendly faces around, the lack of training in the staffs are obvious. I was most disappointed with the housekeeping staff who sent up the tissue I requested. He was practically annoyed for that particular task! I would still give it a try in near future but unless I see improvements I would not return again. Thanks.