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Sunstone Hotel Penang

17M, Lebuhraya Batu Lanchang, Taman Seri Damai, Georgetown, Jelutong, Penang, Malaysia, 11600
2020 Traveloka Hotel Awards Winner: Best Travelers' Experience
EXTERIOR_BUILDING Sunstone Hotel Penang
LOBBY Sunstone Hotel Penang
LOBBY Sunstone Hotel Penang
BEDROOM Sunstone Hotel Penang
BEDROOM Sunstone Hotel Penang
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7.8 Convenient
From 541 reviews
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Check guests' helpful experiences about this accommodation.
toilet bagus
The room is fine, comfortable and the toilet is very good.
Indriana R.
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24-Hour Front Desk
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Location Info

17M, Lebuhraya Batu Lanchang, Taman Seri Damai, Georgetown, Jelutong, Penang, Malaysia, 11600
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Per Night
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Sat, 25 Mar 2023
1 night
Guests and Rooms
1 Adult(s), 0 Child, 1 Room
Based on 541 reviews
Very Good
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strategic location (3)
unstable wifi (1)
nice bathroom (1)
clean room (2)
great room (2)
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nur s.
/ 10
15 Jan 2023
The shower head have 3 outlets but only one can function. Told the receptionists but they said it has been like that since lockdown and nothing they can do. Near to most of the famous eating spots. Good locations. Limited irons so I didn't get to iron my clothes cause other guests were using.

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Azureen A.
/ 10
30 Nov 2019
Family vacation
Firstly, it takes more than 20mins to get my room key, secondly, the extra bed promised is not really a mattress it was a kinda like a thin bed comforter, thirdly, there's no heater for coffee, no hanger in the cupboard, the carpet in the room has stains all over it, next, it says before I purchase there's wifi, but there wasn't! Oh and lastly but the most annoying thing was the air conditioner sucks even in cooling mode, the room was hot. We ended up asking for a stand fan! The bathroom was small, the mirror got stains all over! Not recommended, unless if you're desperate. The only good thing was the shower set was awesome. Okay bye!

2 people found this helpful

Hery s.
/ 10
01 Nov 2019
Poor internet connection, I have to stay in lobby to use it

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/ 10
03 Oct 2019
Medical Travel
the room was dirty and they don't have tv kabel. only using tv antenna

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Hendra H.
/ 10
01 Oct 2019
Medical Travel
room was dirty, below expected

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Tetty M.
/ 10
25 Sep 2019
Medical Travel
It was dusty, from the time we entered the front office, even more when we entered our room, sprayed air fresher, and wait for 20mnts, got itchy on all my skin, seems like no one ever stay in the room for such a long time. No wifi in the room, when I asked staff at front office, he simply said yes no wifi in the room, so we have to go down to the lobby and do our things there. no apologies, no nothing. Then, we decided to checked out, only after 30mnts we checked in. Still, staff doesn't say anything, doesn't care at all. I paid for 2 days, and stayed only for 30 minutes. what a shame.

2 people found this helpful

Alfa M.
/ 10
17 Sep 2019
Medical Travel
No wifi in the room, wifi only available at lobby. seems like less maintenance hotel, smells not too good, hope they can improve their service.

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Muhammad W. N.
/ 10
08 Sep 2019
Medical Travel
Internet service so bad, especially on room.

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Hidayah A. S.
/ 10
29 Jul 2019
Medical Travel
Unfriendly staff. I ask to clean up my room but it was so late until I come back from hospital in afternoon the room was still messy. The wifi in first floor did not work you have to go down to enjoy wifi connection.

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Lilian M.
/ 10
29 Jul 2019
Medical Travel
This hotel has some good and bad points. Good points are the location near lam wah ee hospital which is about 800 m still too far to walk but if you take grab just around 5 RM. Easy to find food around here but nonhalal... near to convenience store, laundry, drug store, KFC. Bad points are this hotel clearly need some maintenance but they don't seem to bother. The first room, the lamp is broken, and toilet difficult to flush, I complain and they give me a new room. The second room reading lamp is also broken, and both room has dumpy smell. the cupboard is also broken but they don't want to repair it. They just put some tissue to prevent the cupboard door from falling. There is no coffee or tea maker.

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Accommodation Policies
Check-in/Check-out Time
From 15:00
Before 12:00
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
General Check-in Instructions
Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is being included in Hotel's Room Rate. With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang.
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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Hotel Description

Sunstone Hotel Penang is a hotel in a good neighborhood, which is located at Jelutong.

The hotel has a very good location, also near the Penang International Airport (PEN), which is only 10.71 km away.

The hotel is located only 5.07 km away from Penang Ferry Terminal.

Not only well positioned, but Sunstone Hotel Penang is also one of hotels near the following Merdeka Beach within 31.62 km and UITM Permatang Pauh within 12.44 km.

About Sunstone Hotel Penang

Sunstone Hotel Penang is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, Sunstone Hotel Penang is the perfect place to stay that provides decent facilities as well as great services.

Have fun with various entertaining facilities for you and the whole family at Sunstone Hotel Penang, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Sunstone Hotel Penang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Sunstone Hotel Penang is suitable for you who value privacy during your stay.

Sunstone Hotel Penang is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Sunstone Hotel Penang is a wise choice for travelers visiting Jelutong.

AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Operational Hours
From 15:00 - Before 12:00
Nearby Facilities
  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket
  • AC
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Smoking area
Hotel Services
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Multilingual staff
In-room Facilities
  • Desk
  • Shower
  • TV
  • Limited parking
  • Parking with surcharge
Public Facilities
  • Coffee shop
  • Elevator
  • Free WiFi
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
See other 583 Hotels in Penang Island

Most commonly asked questions about Sunstone Hotel Penang

What are available facilities at Sunstone Hotel Penang?

There are top facilites at Sunstone Hotel Penang such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Sunstone Hotel Penang?

The standard check-in time at Sunstone Hotel Penang is starting from From 15:00 while the latest check-out time is at Before 12:00