Mercure St. Julian's Malta

I was disappointed in my room which had a window looking onto a wall. There were not enough sun umbrellas at rooftop pool. Drilling with building works next door started at 7.00 am and I should have been prewarned. Breakfast was mediocre and I didn’t think the hotel was up to 4 star standard.

The hotel is a lovely hotel in a great location. Rooms are spacious and clean. Facilties are excellent. All staff we encountered were very friendly. One negative point is that there are major construction works close to the hotel that do cause disruption from 7am but the whole of Malta is basically under development so you cannot escape it.

Professional and friendly staff

Really nice hotel, staff were lovely and amazing location close to the nightlife x

Breakfast was pathetic, paid for to 4 days only went twice, save yourself time and go to a cafe down the street. My toilet broke the first day, the button came off the wall and the toilet wouldn’t stop flushing, told house keeping, then told reception, went out for the day and came back 8 hours later and still wasn’t fixed, told a third person and it was finally fixed, huge waste of water. There is also huge construction work happening next door, which isn’t mentioned on any site, staff don’t tell you when you check in, there is a little note on the desk in your room, saying not their problem, the jackhammer noise starts at 7am and doesn’t stop until about 3pm, so there is no sleeping in or wanting to relax, it’s not so much the noise, as it’s right next to the building it vibrates throughout the building ( i think they know if they mentioned this on their site people wouldn’t book) It does appear the resort is run by a bunch of young staff who are travelling. I would avoid this hotel for at least the next 2 years while construction is happening

Very nice hotel, spent lots of time at the pool and it’s in a great location

Incredibly disappointing experience given prior reviews, stars of the hotel, and the competition in the area. I expected much better. As a warning - do NOT book a standard room unless this is facing the water for the upcoming months. There is extensive building works taking place behind the Mercure, which you are only notified via a notice once you are in your room. The jack hammering started at 6.50am and was unbearable. Fortunately we were able to move rooms but I would have been asking for my money back without this. Secondly, we arrived at 2pm and were told our room wasn’t yet ready but we would be texted whenever it was. At 3.45pm we still hadn’t been contacted and went back to the hotel and after some confusion our room was then ready and we were able to check in. Again, not a 4* experience. The rooftop area is okay, but doesn’t live up to the pictures. We were not told at check in that we were entitled to a welcome drink at the pool, and so paid for everything we had. Again - disappointing this wasn’t mentioned. Overall just a completely average experience. Would absolutely not recommend given the other major hotel chains in the area. Rooms should be throughly discounted given the building works.

The street to the hotel was rundown but the hotel nice. Had issues with the aircon which were quickly dealt with.

room was spacious as was the bathroom mand the shower was excellent

Excellent hotel, although they didn’t have an extra bed for our family, we enjoyed the stay. Staff were helpful. Location is great for shops and restaurants.

Nice hotel. Room was ok. Great view. Very friendly staff. Not a good value for the price though.

Good room size. Clean. Excellent front desk service.. very friendly. Location is acceptable but not perfect.

Room spotless, staff very nice and helpful. Only challenge was getting my car in and out of the parking, but the parking was complimentary so all good.

Room was very nice and the hotel is good but the wall between the rooms and especially the dividing door means every noise from another room is incredibly loud and my experience was not good as I had some very loud people next too me. When I was asked how the room was I said I had checked out early due to noise and the person on reception who asked me just replied “perfect” which showed the were not listening.

First room had a faul smell. Second room that was offered had broken fridge and coffee machine.

Bastante bueno. El parking es un problema. No siempre tienen , y estacionar es muy complicado,

Great room lovely location. Be careful as to which room you are booking. We thought we were booking a room with large balcony but weren’t - pics were a little misleading. The pool is so cold you literally cannot get in it which was disappointing. Didn’t

It was a short and very good stay at Mercury ! the staff were professional and polite. Spark clean hotel ! Highly recommended !!!

Our stay was a like a roller coaster. Overall, I do not recommend to stay at this hotel. We booked the most expensive/high-class room and upon check in it was dirty and disgusting. The shower was dirty and shower head crumbling apart from rust, bed sheets and towels were all dirty, room was dusty and has chunks of hair with dust hanging above the side of bed. Even though the issue was resolved upon complaint, it happened 2 more times. + the breakfast area is nasty, plates are all greasy, crumb are everywhere on the seats/floor/table, no proper cleaning done. Hotel has offered free ride and drink compensation, which is not enough to cover over all experience at the hotel. I wish we selected different place. The last to mention, i asked for partial refund, which managed said that will talk with reservation team as booked with Expedia and then ghosted me via whatsapp/email and then told Expedia that no refund will be given. Not a guest experience I would like to have on my celebration (we stayed 7 days)

Our room was rather big as was the bathroom, with a balcony with chairs and table. The room itself was very clean, everything was changed everyday. The shower was huge however we would have liked bigger towels( replaced daily) and a magnifying glass. The staff was amazing. The breakfast buffet was fantastic with plenty of maltese pastries and dishes and more.