Tamassa Bel Ombre

Everything

My wife and I had a wonderful stay. We were pleasantly surprised with a complimentary room upgrade, and the drinks crafted by Vignesh at the restaurant were exceptional. Highly recommend!

From the onset the front office staff at the welcome desk was incapable of checking us in without friction. The lady who showed us the room was very apathetic ans seemed uninterested in helping us in a professional manner. The restaurant staff also made us feel like we were in their way. They refused us to sit where we like and insisted that we sit on an 'appropriate' table suited for our family. There was also not a good view in the restaurant which made it feel very enclosed. In the evenings, there is a dress code, but the waiters looks unneat themselves (dirty shioes etc). The room was fine. There are better value propositions in Mauritius. Avoid if you can.

The room was clean, spacious, and had direct access to the beach. The live music and dance performances were amazing. Both the dinner and breakfast buffets were great and offered good variety, though drinks were not included. The reception staff made us wait, were not very communicative, and came across as slightly unprofessional.

Best all inclusive buffet food we have ever had; the nicest staff; lovely beach. Premium room was very nice and lots of activities around the resort - table tennis, pool, giant chess, snakes and ladders, noughts and crosses etc..

Service was very poor at reception Took very long to check in Restaurant service was poor as not proper cutlery during breakfast and dinner Deposit on room was very high Wouldn’t go there again even for free

We love the south of Mauritius, less developed and more remote and rugged. Proximity to Le Morne and beaches and access to kite surfing. We loved the day care and babysitting service, its was free to use and we used it alot! Certainly the best and easiest we ever experienced from any resort. Loved the staff and how they treated our daughter like family. Good sandy beaches with rock piles near shore and all you have to do is dip your head in the water to see fishes. Great place for family and kids. Personally I think the food selection was limited for full-board meals. Paid for meal much better quality at the resort restaurant. The pay for drinks / water option was annoying with the full board for I who dont drink alcohol. Spa was excellent. We thought the rooms are on the small side. Where was the free coconuts? I didnt see any carts there when the property was loaded with coconuts. This was something Lux Le Morne had and included in breakfast. Disappointed about this.

No perks of a 4+ stars in the hotel. Staff were reluctant to help when a service was needed, despite booking an expensive all-inclusive deal. Check in was awfully complicated, taking over an hour. Staff do not seem to be equipped with skills required for a 4 star service. All inclusive deal has limited options and not enough variety for its price. Room amenities were somewhat outdated and not working properly. Although I booked the room specifically for 3 adults, the spare bed put there was mediocre and very uncomfortable, despite paying extra for a 3 -adult room. The room was equipped for only 2 people, depite booking being for 3 people. There was only one pair of slippers and one bathrobe provided. Staff were reluctant to give us towels by the pool when I asked. I explained i needed fresh towels and was categorically refused by thr staff who were carrying towels in their buggies. However they did stop ahead and gave tourists towels when they asked. Not sure why there was this double standard treatment. Some local staff, the waiters, involved in dinner sevice were good. As a 4 star hotel, the hotel staff did not bother to come and ask if our stay was going well or we needed anything. Again the point if that this is a good 2 star hotel. Definitely notna 4 star hotel. I have been to 3 star hotels with much better facilities in Mauritius.

Bel hôtel. Personnel très sympathique et très jolie plage. Très bien situé pour visiter le sud de l’île (Morne, Chamarel, St aubin,…)

Lovely hotel - service was excellent! Incredibly clean and calm. Very eco-friendly. Excellent buffet for breakfast and dinner.

We like the place my kid love the poor staff is so welcome lovely people the room perfect cleaner

I had high hopes for my stay here. There were however a few issues. It took about an hour to get into our room because the lock was not working and took many attempts to get in. Once inside the room seemed fine. However there were somethings not quite right. There was no tv remote, so called reception to notify them of this. A new remote appeared while we was out the room. This remote did not work, but I figured out how to program it to work, only to discover the tv was blank with no channels whatsoever. Later it was time to give my son a bath, but the bathtub had no plug. We had to order room service which had a charge of RS200 on top of the price of the drinks as the in room fridge/mini bar was not working. I did look at the back for a switch but it was very dirty so did not touch it. Other than these issues, we had a pleasant stay. The food was good and the staff and service excellent too. The check in and out was simple, however we was told after the deposit we could pay the difference but was then refunded out deposit and then had to pay drink charges, which meant we had to use a different card as the refund is not instant for a deposit The area around the complex was clean, well kept and looked amazing, just the room that let it down, which was a real shame.

Cleanliness and welcoming

A beautiful all inclusive resort for all the peace and tranquility lovers in the South of Mauritius. Perfect for a family vacation, has lots and lots of things to explore inside the resort and also has a beautiful and clean private beach that makes the whole experience worth it. Highly recommend Tamassa if you’re looking for a great stay in Mauritius.

Staffs are racist. Hand shower was broken. House keeping didn't replenish shampoo, shower gel. Beach side lady at the towel counter, mentioned that don't you have towel in the room. Whereas, while i was checking in, the guy Najeeb, who took care of us, gave information that while using pool & beach, you should use towels from the counter. Wifi at room 3040 was terrible. At the spa counter, the lady was talking to us, & then entered a light skinned guy, she forgot us & just started attending the other guy. we didn't even conclude the conversation. Very bad.

From the gate security staff to every single staff at the resort I have come across have been very welcoming and ready to help. I went there first time for a day package and had a nice day. So I booked for one night half board stay and I don’t regret it. Although the bad weather we had a nice time. Next time I am in Mauritius, definitely it will be Tamassa again.

It’s a nice beach property, very clean and green. Also it’s quiet , away from crowd. Food and water is very costly.Also they charge extra 200 Rs for room delivery of food. All restaurants are also costly .

Location: The hotel is on the south coast good for astrophotography for southern sky objects Commute to airport : very scenic route Commute to north: via B102: the most beautiful sceneries you can expect Secure parking. My score :9 out of 10 Beach: Not the greatest on the island. You need protective footware, or you’re highly likely to pickup foot injuries from sharp broken coral and/or volcanic rocks I’ll give it 6/10 Staff: Mostly kind and conscientious; a few do need updated training as they can come across as a little rude My score: 7/10 Amenities: Kids activity, baby sitting, water sports, spa/hamam present and all well presented 8/10 Eateries There are 5 options within the hotel: 1- buffet restaurant : Very limited in my view, hygiene not always observed (see my pic of coffee machine as an example); not value for money, staff not always polite, however a great setup with open access to garden/pool- I’ll give it 1 out of 10 2- la playa beachfront restaurant: Top quality food, extremely professional staff (won’t forget Rahul’s kindness to my daughter), extremely romantic setup, albeit a little overpriced (see pics of tiny lobster costing 2800rp, £50 approx) I’ll give it 7/10 3- Burger van A cute addition to the hotel 5/10 4- bar food Typically fried stuff can be ordered, (chips, calamari, samosas etc) Great ambiance with the pool and live music area 6/10 5- room service Good, clean, tasty 7/10 Room: Adequately decorated, aircon, good size 7/10

The staff were really friendly and helpful. Gardens were beautiful. The Santosha sauna and area were great. Studio 17 was appreciated.

Great Beach and beautiful Country, Food was great, only issue we had was the restaurant food service was really slow , waiters chatting on there phones , took close to hour to get our food , time is precious when you are on vacation , we busted close to 2 hours for a meal,