Dreams Jade Resort & Spa - All Inclusive

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8.6
/10
Very Good
1,215 reviews

What Guests Say About Their Stay

Anna

10.0
/ 10
We stayed at Dreams Jade Puerto Morelos from at tne end of May, celebrating birthday and graduations. The staff made this trip truly unforgettable. A special thank you to Oscar and Julian for making check-in and our guest experience exceptional. Your thoughtful touches for our celebrations meant so much. Thank you to Aurelio, Erik, and Louis for making every dinner special. Aurelio helped arrange memorable dinners, and Erik's fire martini show was incredible. Sergio kept us well fed with great lunch options and outstanding service. Poolside, Melvin and Jesus took great care of us. Our bartenders—Javier, Cesar, Alejandra, Itan, Mishael, Leopoldo, Alberto, and Eider—provided fantastic service and introduced us to new favorite drinks. Thank you to Aroldo, Cruz, Antonio, Karen, Jaime, Naftaly, Noel, and Martin de la Cruz for the attentive service at Spices and CinCin. Andreus gave me the best massage I've ever had. Dillon and David did an amazing job with activities and entertainment. The Fire Show, Violinist, Forest of Dreams, Bingo Night, Casino Night, and DJ Party made every evening memorable. Thank you to Lulu for keeping our room spotless and Alejandro for welcoming us on arrival and seeing us off at departure. Despite construction and sargassum, neither impacted our vacation. The pools, activities, and exceptional staff made this an amazing stay. We look forward to returning.

Joanna Yarim

10.0
/ 10
Great all inclusive. It was perfect for my family and me. They had so much activities throughout the day. All staff was polite and friendly.

Jessica

10.0
/ 10
The stay was amazing. Saul was so fun and thoughtful at the pool, Alfredo was kind and attentive at the restaurants, everything was great!
In the Area
See Map
Unidad 26, Mz 20 Lote 1-1 SM 3, Benito Juárez, Estado de Quintana Roo, Mexico, 77580

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Dreams Jade Resort & Spa - All Inclusive is located in area / city Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Dreams Jade Resort & Spa - All Inclusive

Unidad 26, Mz 20 Lote 1-1 SM 3, Benito Juárez, Estado de Quintana Roo, Mexico, 77580
Discover More Places
Lobby Dreams Jade Resort & Spa - All Inclusive
Exterior 2 Dreams Jade Resort & Spa - All Inclusive

Discover More About Dreams Jade Resort & Spa - All Inclusive

Location
Dreams Jade Resort & Spa - All Inclusive is located in area / city Benito Juárez.

About Dreams Jade Resort & Spa - All Inclusive

Not all resort allow guests with pets, but Dreams Jade Resort & Spa - All Inclusive welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Dreams Jade Resort & Spa - All Inclusive is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Have fun with various entertaining facilities for you and the whole family at Dreams Jade Resort & Spa - All Inclusive, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at Dreams Jade Resort & Spa - All Inclusive will also give you a pleasant stay.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Dreams Jade Resort & Spa - All Inclusive is a resort with great comfort and excellent service according to most resort's guests.

Enjoy luxurious treats and incomparable experience by staying at Dreams Jade Resort & Spa - All Inclusive.

All facilities in Dreams Jade Resort & Spa - All Inclusive

Bar, Cafe and Lounge Dreams Jade Resort & Spa - All Inclusive
Bar, Cafe and Lounge
Swimming Pool Dreams Jade Resort & Spa - All Inclusive
Swimming Pool
Entertainment Facility Dreams Jade Resort & Spa - All Inclusive
Entertainment Facility
Fitness Center Dreams Jade Resort & Spa - All Inclusive
Fitness Center
Functional Hall Dreams Jade Resort & Spa - All Inclusive
Functional Hall

Sports and Recreations

  • Fitness center
  • Basketball
  • Game room
  • Mini golf
  • Jet ski
  • Archery
  • Tennis court
  • Beach volleyball
  • Sailing
  • Surfing
  • Volleyball
  • Billiard

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Outdoor facilities
  • Private beach
  • Spa
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Express check-in
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge
  • Laundry service

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Nightclub
  • Snack bar

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Public Facilities

  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Conference center
  • Business facilities
  • Conference rooms

Transportation

  • Limited parking
  • Bicycle rental

General

  • Banquet
  • Terrace

Accessibilty

  • Wheelchair accessible
  • Accessible path of travel

Family-friendly Facilities

  • Children pool

Kids and Pets

  • Children facilities

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Dreams Jade Resort & Spa - All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests traveling with a pet must present their pet's current vaccination record at check-in. Guests traveling with a service animal must contact the property prior to arrival.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Dreams Jade Resort & Spa - All Inclusive
550
Number of floors in Dreams Jade Resort & Spa - All Inclusive
4
Another facilities in Dreams Jade Resort & Spa - All Inclusive
Fitness center, Basketball, Game room, Mini golf, Jet ski

Frequently asked question in Dreams Jade Resort & Spa - All Inclusive

What are available facilities at Dreams Jade Resort & Spa - All Inclusive?
There are top facilites at Dreams Jade Resort & Spa - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Dreams Jade Resort & Spa - All Inclusive?
The standard check-in time at Dreams Jade Resort & Spa - All Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Dreams Jade Resort & Spa - All Inclusive provide breakfast?
Yes, Dreams Jade Resort & Spa - All Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Dreams Jade Resort & Spa - All Inclusive?
Dreams Jade Resort & Spa - All Inclusive is a 4.5-star hotel.
How many floors does Dreams Jade Resort & Spa - All Inclusive have?
Dreams Jade Resort & Spa - All Inclusive has 4 floors.
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More Reviews from Other Guests in Dreams Jade Resort & Spa - All Inclusive

8.6
Very Good
From 1,215 reviews
Cleanliness

9.0

Room Comfort

7.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Dreams Jade Resort & Spa - All Inclusive

Number of reviews per page
20
40
Top reviews
Anna
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We stayed at Dreams Jade Puerto Morelos from at tne end of May, celebrating birthday and graduations. The staff made this trip truly unforgettable. A special thank you to Oscar and Julian for making check-in and our guest experience exceptional. Your thoughtful touches for our celebrations meant so much. Thank you to Aurelio, Erik, and Louis for making every dinner special. Aurelio helped arrange memorable dinners, and Erik's fire martini show was incredible. Sergio kept us well fed with great lunch options and outstanding service. Poolside, Melvin and Jesus took great care of us. Our bartenders—Javier, Cesar, Alejandra, Itan, Mishael, Leopoldo, Alberto, and Eider—provided fantastic service and introduced us to new favorite drinks. Thank you to Aroldo, Cruz, Antonio, Karen, Jaime, Naftaly, Noel, and Martin de la Cruz for the attentive service at Spices and CinCin. Andreus gave me the best massage I've ever had. Dillon and David did an amazing job with activities and entertainment. The Fire Show, Violinist, Forest of Dreams, Bingo Night, Casino Night, and DJ Party made every evening memorable. Thank you to Lulu for keeping our room spotless and Alejandro for welcoming us on arrival and seeing us off at departure. Despite construction and sargassum, neither impacted our vacation. The pools, activities, and exceptional staff made this an amazing stay. We look forward to returning.
Read More
Samuel
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was amazing
Joanna Yarim
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great all inclusive. It was perfect for my family and me. They had so much activities throughout the day. All staff was polite and friendly.
Jessica
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The stay was amazing. Saul was so fun and thoughtful at the pool, Alfredo was kind and attentive at the restaurants, everything was great!
Alena
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Not bad
kelsi
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

lovely resort - needed about 50 more chairs for beach/ pool area
Alejandro
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Muy bonito lugar y un trato excelente que incluso me hise miembro con ellos
Kevin
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Dreams Jade was a dream. We had a wonderful experience and the staff were amazing. We couldn’t recommend it more!
Haley
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful resort, clean and well kept amenities, friendly staff, decent food.
Yulian
icon-with Children
with Children
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Not worth it! In off season 1 hour wait for table at the Asian restaurant, no ramps for baby stroller, stolen $200 from the safe box, the food is below the cheapest buffet $8.99 lunch time all you can eat, waiters in bad mood (slow season, no customers, no tips), construction everywhere, the hotel is old and dirty, activities during day time are poor, night time shows are the poorest I have even seen, managers asking how is everything, but if you tell them you have an issue, they just walk away (like I didn’t want to hear that, but I really don’t care), after the pool bar closes the staff is collecting the cups around the pool in garbage bags pouring to the grass the leftovers (disgusting, next day people are walking on sticky grass wondering “what’s that”, We stayed there for 9 nights, even if they offer me another 9 nights completely free WE WOULD NOT GO BACK AT THIS HOTEL! This is professional feedback from former restaurant manager, not from person in bad mood!
Read More
Tara
icon-with Friends
with Friends
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

No, JUST NO! We went the Preferred Club route…Room smelled like MOLD, A/C wouldn’t cool to our comfort level, no jacuzzi on patio instead it’s a bathtub with jets big enough for two very small people. Was told they had Crown Royal when in fact they don’t, food was meh, Fire show was VERY DEMONIC & many got up to leave because it was so obvious. Restaurants aren’t open every night. They completely botched our friend’s wedding. We were bribed with a $600 massage package to go “tour their newest resort 10mins away for free breakfast & a 90min presentation”. Resort was 30ish mins away, breakfast was great but they kept us there 4hrs! Trying to sell us vacations for $500k for 50yrs. Even after I said no we aten’t interested they sent 3more people over to reduce the price to get us to buy it. Finally my husband had to stand up & be a lil more aggressive to demand they take us back to our hotel. We left an hour later. Half the tv’s in the gaming pod area for teens didn’t work. Pd $23 or 3 small RedBulls in shop. Everything was TRIPLE the price at the resort if you wanted to buy anything. Our 1st & LAST All-Inclusive. Definitely not worth the money. It was boring & nothing to do on resort that was remotely fun. They list activities but we never saw them anywhere. If we weren’t there for a friends wedding we would have left & found an Air B&B. Oh the excursions offered thru the hotel WAY OVERPRICED. I can honestly say it was the worst experience! Wasted $5k
Read More
Canh
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Our stay in the preferred ocean front king room was great. I wish there was music on the preferred side of the pool it was only in the main pool. The food could have been better but mediocre. Service was excellent, staff was great.4.5/5 for me.
Robert
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This was our 2nd trip to this location. Everything was great. We will be back.
Jammie
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The food was great, very clean and amazing service. Quiet place.
Mohsin
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Awesome staff and amenities.
Daniel William
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We found everything we needed at Dreams Jade, great pool, excellent food and types of food, great 24-hour coffee shop, wonderful shops and spa, fun entertainment, and a nice beach area. Checked all the boxes.
Noah Seth
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I loved it! Staff amazing and food was delicious! Air conditioning was not as cold but fine
Juan Pedro
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Thank you for your service, I was feel good in my visitation
Brian Peter
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Room was not clean. There were used food containers and a disposable razor behind nightstand.
JASON
icon-Family
Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Need to have more poolside shade setting
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Dreams Jade Resort & Spa - All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 1,215 reviews
Cleanliness

9.0

Room Comfort

7.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Dreams Jade Resort & Spa - All Inclusive

Number of reviews per page
20
40
Top reviews
Anna
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We stayed at Dreams Jade Puerto Morelos from at tne end of May, celebrating birthday and graduations. The staff made this trip truly unforgettable. A special thank you to Oscar and Julian for making check-in and our guest experience exceptional. Your thoughtful touches for our celebrations meant so much. Thank you to Aurelio, Erik, and Louis for making every dinner special. Aurelio helped arrange memorable dinners, and Erik's fire martini show was incredible. Sergio kept us well fed with great lunch options and outstanding service. Poolside, Melvin and Jesus took great care of us. Our bartenders—Javier, Cesar, Alejandra, Itan, Mishael, Leopoldo, Alberto, and Eider—provided fantastic service and introduced us to new favorite drinks. Thank you to Aroldo, Cruz, Antonio, Karen, Jaime, Naftaly, Noel, and Martin de la Cruz for the attentive service at Spices and CinCin. Andreus gave me the best massage I've ever had. Dillon and David did an amazing job with activities and entertainment. The Fire Show, Violinist, Forest of Dreams, Bingo Night, Casino Night, and DJ Party made every evening memorable. Thank you to Lulu for keeping our room spotless and Alejandro for welcoming us on arrival and seeing us off at departure. Despite construction and sargassum, neither impacted our vacation. The pools, activities, and exceptional staff made this an amazing stay. We look forward to returning.
Read More
Samuel
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was amazing
Joanna Yarim
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great all inclusive. It was perfect for my family and me. They had so much activities throughout the day. All staff was polite and friendly.
Jessica
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The stay was amazing. Saul was so fun and thoughtful at the pool, Alfredo was kind and attentive at the restaurants, everything was great!
Alena
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Not bad
kelsi
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

lovely resort - needed about 50 more chairs for beach/ pool area
Alejandro
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Muy bonito lugar y un trato excelente que incluso me hise miembro con ellos
Kevin
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Dreams Jade was a dream. We had a wonderful experience and the staff were amazing. We couldn’t recommend it more!
Haley
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful resort, clean and well kept amenities, friendly staff, decent food.
Yulian
icon-with Children
with Children
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Not worth it! In off season 1 hour wait for table at the Asian restaurant, no ramps for baby stroller, stolen $200 from the safe box, the food is below the cheapest buffet $8.99 lunch time all you can eat, waiters in bad mood (slow season, no customers, no tips), construction everywhere, the hotel is old and dirty, activities during day time are poor, night time shows are the poorest I have even seen, managers asking how is everything, but if you tell them you have an issue, they just walk away (like I didn’t want to hear that, but I really don’t care), after the pool bar closes the staff is collecting the cups around the pool in garbage bags pouring to the grass the leftovers (disgusting, next day people are walking on sticky grass wondering “what’s that”, We stayed there for 9 nights, even if they offer me another 9 nights completely free WE WOULD NOT GO BACK AT THIS HOTEL! This is professional feedback from former restaurant manager, not from person in bad mood!
Read More
Tara
icon-with Friends
with Friends
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

No, JUST NO! We went the Preferred Club route…Room smelled like MOLD, A/C wouldn’t cool to our comfort level, no jacuzzi on patio instead it’s a bathtub with jets big enough for two very small people. Was told they had Crown Royal when in fact they don’t, food was meh, Fire show was VERY DEMONIC & many got up to leave because it was so obvious. Restaurants aren’t open every night. They completely botched our friend’s wedding. We were bribed with a $600 massage package to go “tour their newest resort 10mins away for free breakfast & a 90min presentation”. Resort was 30ish mins away, breakfast was great but they kept us there 4hrs! Trying to sell us vacations for $500k for 50yrs. Even after I said no we aten’t interested they sent 3more people over to reduce the price to get us to buy it. Finally my husband had to stand up & be a lil more aggressive to demand they take us back to our hotel. We left an hour later. Half the tv’s in the gaming pod area for teens didn’t work. Pd $23 or 3 small RedBulls in shop. Everything was TRIPLE the price at the resort if you wanted to buy anything. Our 1st & LAST All-Inclusive. Definitely not worth the money. It was boring & nothing to do on resort that was remotely fun. They list activities but we never saw them anywhere. If we weren’t there for a friends wedding we would have left & found an Air B&B. Oh the excursions offered thru the hotel WAY OVERPRICED. I can honestly say it was the worst experience! Wasted $5k
Read More
Canh
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Our stay in the preferred ocean front king room was great. I wish there was music on the preferred side of the pool it was only in the main pool. The food could have been better but mediocre. Service was excellent, staff was great.4.5/5 for me.
Robert
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This was our 2nd trip to this location. Everything was great. We will be back.
Jammie
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The food was great, very clean and amazing service. Quiet place.
Mohsin
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Awesome staff and amenities.
Daniel William
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We found everything we needed at Dreams Jade, great pool, excellent food and types of food, great 24-hour coffee shop, wonderful shops and spa, fun entertainment, and a nice beach area. Checked all the boxes.
Noah Seth
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I loved it! Staff amazing and food was delicious! Air conditioning was not as cold but fine
Juan Pedro
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Thank you for your service, I was feel good in my visitation
Brian Peter
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Room was not clean. There were used food containers and a disposable razor behind nightstand.
JASON
icon-Family
Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Need to have more poolside shade setting
Number of reviews per page
20
40