THB | EN
Deals
Get App
Partnership
Support
Bookings
Log In
Register
Hotels
Flights
Airport Transfer
Car Rental
Things to Do
Cruises
Travel Planner
More

Krystal Grand Cancun All Inclusive

Hotels
Finding rooms for you...
7.2
/10
Pleasant
1,001 reviews

What Guests Say About Their Stay

Graciela

10.0
/ 10
the hotel was very clean, buffet was ok, but not entertaiment at all at nigh.

Monika Golonka

10.0
/ 10
Amazing stay We stayed at Krystal Grand Cancun on an all-inclusive package at the beginning of July, and our experience exceeded our expectations. A few days before our arrival, the hotel contacted us with all the information we needed. The communication was excellent, making the entire arrival process smooth and stress-free. The staff was exceptional. Everyone was friendly, professional, and always ready to help with a smile. No matter what we asked, someone always had the answer. One of our favorite amenities was the 24-hour coffee shop in the lobby. Having fresh coffee, cold drinks, pastries, and snacks available at any time was such a nice touch. The hotel was spotless, and the housekeeping team did an outstanding job every day. They were incredibly kind and kept everything in perfect condition. Every morning we enjoyed breakfast with a breathtaking view of the Caribbean Sea. We also had an sea-view room, so waking up to those stunning turquoise waters put us in a great mood every single day. The pool with the swim-up bar was fantastic, and the Ceviche Bar quickly became one of our favorite spots. The Italian, Japanese, and Thai restaurants were the icing on the cake—each one offered delicious food and a wonderful dining experience. The location is another huge advantage. It’s a perfect base for exploring Cancun while enjoying one of the most beautiful beaches on the Caribbean coast. Thank you to the entire Krystal Grand Cancun

ELLA

10.0
/ 10
Choosing Krystal Grand for my first trip to Mexico was the best decision ever! The staff were incredibly welcoming, the resort was spotless, and the service was exceptional. Everyone treated us with excellence, kindness, and courtesy. The entertainment was fantastic, and the restaurants exceeded my expectations. A big thank you to the entire staff for making our stay so memorable! My only recommendation would be to add portable phone charging stations in the seating areas for guests’ convenience. I highly recommend Krystal Grand and can’t wait to come back!
In the Area
See Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

Read More
This accommodation offers:
Outdoor pool
Poolside bar
Billiard
Game room
Children pool
Laundry service
Parking
Luggage storage
Elevator
Garden
Fitness center
Staying at Krystal Grand Cancun All Inclusive is a good choice when you are visiting Cancún. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More

What's around Krystal Grand Cancun All Inclusive

Blvd. Kukulcan km 8.5, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
Discover More Places
Lobby Krystal Grand Cancun All Inclusive
Exterior 2 Krystal Grand Cancun All Inclusive

Discover More About Krystal Grand Cancun All Inclusive

General
Near Forum By The Sea Mall

Location
With a stay at Krystal Grand Cancun All Inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and Hotel Zone Beaches. This beach hotel is 0.4 mi (0.6 km) from Cancun Convention Center and 0.4 mi (0.6 km) from Forum Beach.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Gaviota Azul Beach - 0.1 km / 0.1 mi
UltraMar Ferry Terminal - 0.5 km / 0.3 mi
Cancun Convention Center - 0.6 km / 0.4 mi
Forum By The Sea Mall - 0.6 km / 0.4 mi
Forum Beach - 0.6 km / 0.4 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.6 km / 0.4 mi
Plaza Caracol Mall - 0.6 km / 0.4 mi
Caracol Beach - 0.6 km / 0.4 mi
Nichupté Lagoon - 0.7 km / 0.4 mi
Chac Mool Beach - 1.2 km / 0.7 mi
Playa Ancha - 1.4 km / 0.9 mi
Cancun Golf Club at Pok Ta Pok - 2.3 km / 1.5 mi
La Isla Shopping Mall - 3.7 km / 2.3 mi
Tortuga Beach - 3.7 km / 2.3 mi
El Sol de Cancun - 3.7 km / 2.3 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 23.8 km / 14.8 mi
Tulum Intl. Airport (TQO) - 178.8 km / 111.1 mi

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Dining
Grab a bite at Restaurante O (Buffet), one of the hotel's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.

Rooms
Make yourself at home in one of the 403 guestrooms featuring espresso makers and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.

All facilities in Krystal Grand Cancun All Inclusive

Facility

  • Outdoor pool
  • Poolside bar
  • Billiard
  • Game room
  • Children pool
Swimming Pool Krystal Grand Cancun All Inclusive
Swimming Pool
Entertainment Facility Krystal Grand Cancun All Inclusive
Entertainment Facility
Fitness Center Krystal Grand Cancun All Inclusive
Fitness Center
Functional Hall Krystal Grand Cancun All Inclusive
Functional Hall
Common Space Krystal Grand Cancun All Inclusive
Common Space

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Beach umbrella
  • TV lounge
  • Picnic area
  • Garden
  • Spa
  • Beach towel
  • Beach sun loungers
  • Pool sun loungers

Food and Drinks

  • Poolside bar
  • Snack bar

Transportation

  • Secure parking

Connectivity

  • Free WiFi

General

  • Smoking area
  • Banquet
  • Reception hall
  • Parking
  • Terrace

Public Facilities

  • Coffee shop
  • Elevator
  • Safety deposit box

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Nearby Facilities

  • Gift shop
  • ATM/Banking

Sports and Recreations

  • Fitness center
  • Game room
  • Billiard

Accommodation Policy & General Information in Krystal Grand Cancun All Inclusive

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Access to the Infinite pool is available only for guests staying at the Altitude Tower
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
Read All

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Krystal Grand Cancun All Inclusive
403
Number of floors in Krystal Grand Cancun All Inclusive
14
Another facilities in Krystal Grand Cancun All Inclusive
Babysitting with surcharge, Kids club, Toys, Children games, Children pool

Frequently asked question in Krystal Grand Cancun All Inclusive

What is normal check-in & check-out time at Krystal Grand Cancun All Inclusive?
The standard check-in time at Krystal Grand Cancun All Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Krystal Grand Cancun All Inclusive?
Krystal Grand Cancun All Inclusive is a 4.0-star hotel.
How many floors does Krystal Grand Cancun All Inclusive have?
Krystal Grand Cancun All Inclusive has 14 floors.
How many rooms are available at Krystal Grand Cancun All Inclusive?
Krystal Grand Cancun All Inclusive has 403 rooms in total.
Does Krystal Grand Cancun All Inclusive provide parking?
Yes, Krystal Grand Cancun All Inclusive provides parking. Please confirm details directly with the hotel.
See All

More Reviews from Other Guests in Krystal Grand Cancun All Inclusive

Overall Ratings & Reviews Krystal Grand Cancun All Inclusive

Other sources (1,001)
7.2
Pleasant
From 1,001 reviews
Cleanliness

8.0

Room Comfort

6.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Krystal Grand Cancun All Inclusive

Number of reviews per page
20
40
Top reviews
Maria
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The elevators not working takes forever the bar out beer
Jasna
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Best resort EVER! Experience was top tier.
Alexander
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This property posesses good value in my experience. But it is definitely not your dream vacation, you have to navigate and figure out many things on your own, and anyone who works there is also often unsure of what is going on. We did not have hot water for 2 days, it took numerous trips to the front desk and our "VIP" concierge. The food was good, but reservations were very difficult to get, then when we would get there the place would be empty. Not many activities, even if they were scheduled, they did not take place (some did). The location was wonderful. The beach was great. The pool was clean and warm. The service staff was reasonable. Overall we enjoyed ourselves. They do have many "exclusive" areas for their "timeshare style" guests. Unlikely to return, but our time there was enjoyed due to the location, and ammenities.
Read More
Anabelle
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Property was ok, food and drink chooses weren't great! Waiters in dining area not attentive at all. Not helpful and not detailistic actually felt very ignored. Buffet food didn't look Fresh, just not what expected. Room sink wasn't working clogged. Frig in room never cold reported twice no one fixed. Room was somewhat cool not Cold! First day water came out black from sink had to run water. Pool bartenders wonderful!
Read More
Graciela
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

the hotel was very clean, buffet was ok, but not entertaiment at all at nigh.
Alejandro Velez
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very ok hotel 🏨
Raheem
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Second time visiting and it was amazing!!!
Monika Golonka
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing stay We stayed at Krystal Grand Cancun on an all-inclusive package at the beginning of July, and our experience exceeded our expectations. A few days before our arrival, the hotel contacted us with all the information we needed. The communication was excellent, making the entire arrival process smooth and stress-free. The staff was exceptional. Everyone was friendly, professional, and always ready to help with a smile. No matter what we asked, someone always had the answer. One of our favorite amenities was the 24-hour coffee shop in the lobby. Having fresh coffee, cold drinks, pastries, and snacks available at any time was such a nice touch. The hotel was spotless, and the housekeeping team did an outstanding job every day. They were incredibly kind and kept everything in perfect condition. Every morning we enjoyed breakfast with a breathtaking view of the Caribbean Sea. We also had an sea-view room, so waking up to those stunning turquoise waters put us in a great mood every single day. The pool with the swim-up bar was fantastic, and the Ceviche Bar quickly became one of our favorite spots. The Italian, Japanese, and Thai restaurants were the icing on the cake—each one offered delicious food and a wonderful dining experience. The location is another huge advantage. It’s a perfect base for exploring Cancun while enjoying one of the most beautiful beaches on the Caribbean coast. Thank you to the entire Krystal Grand Cancun
Read More
Elvia
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lo que me gustó fue la playa está hermosa y siempre la mantiene limpia. El servicio de bufet está muy bien y la comida está deliciosa. Las instalaciones y habitaciones están muy limpias. Lo que no me gustó es que inmediatamente que llegas ya te está esperando una persona para ofrecerte un paquete de tiempo compartido y te quitan demasiado tiempo.
Read More
ELLA
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Choosing Krystal Grand for my first trip to Mexico was the best decision ever! The staff were incredibly welcoming, the resort was spotless, and the service was exceptional. Everyone treated us with excellence, kindness, and courtesy. The entertainment was fantastic, and the restaurants exceeded my expectations. A big thank you to the entire staff for making our stay so memorable! My only recommendation would be to add portable phone charging stations in the seating areas for guests’ convenience. I highly recommend Krystal Grand and can’t wait to come back!
Read More
Viviana Lizeth
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was cleaned everyday and there was a beach view
Jose Francisco
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything food breakfast people was nice. Everything was good. I recommended to others.
Melissa
icon-Family
Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our stay here was decent. The rooms were beautiful and most of the staff were kind. However, the communication between staff and ourselves was poor. When we would ask questions about the resort/amenities, different staff would give different answers. On the first day, we were told by the staff member checking us in that since we were Altitude (priority) guests, we didn’t need to make reservations for a specific resort restaurant. However, when we tried to visit this restaurant, we were told it was reservation only - and that formal dress pants and shoes were required for the men. It would have been nice to have this mentioned upon booking, as we didn’t think my husband would need to pack formal dress clothes for a 6 day resort stay on the beach. Were were also told at check-in that restaurants opened at 6am, but found out later that it was actually at 7am - this made getting breakfast before our early morning flight impossible. We were also a bit frustrated by some of the resort rules - all pools closed at 8pm, dinner was never available until at least 6pm, various restaurants were inexplicably closed on certain days with no warning, bars didn’t open until 11am, some bars closed at 4pm, while others remained open until 11pm but had no blenders available for frozen drinks. Lastly, the view was excellent, but the section of beach this resort has access to leaves much to be desired. There is a constant fishy smell and insurmountable amounts of weeds/garbage washing up.
Read More
Fatima Monserrat De Leon
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good hotel just a little outdated
Brenda
icon-Family
Family
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Overall, my stay was disappointing. The food selection was very limited and lacked variety throughout my stay. One of the biggest issues was the elevators they were often out of service or took an extremely long time to arrive, which was very frustrating. The property also does not have air conditioning in the common areas or in the elevators, making it very uncomfortable, especially in the heat. The front desk staff was unfriendly and unhelpful. On multiple occasions, I called the front desk and no one answered the phone, making it difficult to get assistance when needed. Unfortunately, based on my experience, I would not choose to stay at this hotel again.
Read More
Mariana
icon-with Children
with Children
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

No comment
Olga
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Beach view is okay every day one little buffet all-inclusive same food every day no shrimp at all only three restaurants let you in for dinner the others is For upgrades or VIP fruits only at the breakfast time no entertainment no beach activity lobby is empty for eight nights every day room is old not like at picture at all everything is brown not white even you upgrade your room, they will give you same one , be aware property have three resorts everything you see online is not including every resort have their own restaurants, buffet and pool.
Read More
Travis
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The views were stunning and the beach was beautiful. We spent most of our days on the beach. The food at all of the restaurants was delicious. We did not go to the buffet much but they seemed to have good variety there. Definitely reserve a night to go for Hibachi! The beach service was fantastic. We do wish ice cream was served longer at the small snack place. The air fresheners in the lobby were a bit strong for us, but those would be our only complaints. We want to come back again someday!
Read More
Frank
icon-Family
Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

La atención al cliente muy buena. La limpieza de la piscina deficiente, demora de los elevadores y en ocasiones fuera de servicio y la comida no era variable.
Karla Michelle
icon-with Children
with Children
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The view from our balcony was amazing! We stayed for a week but we had a few inconveniences. When we arrived we checked in and they took about an hour. When we got to our room our luggage was not in the room yet. The elevators were awful. They had no ac and were so slow. They only had 3 functioning elevators and took so long. There was a point where we waited 15 minutes to get from floor 5 to the main lobby. Other than that the food was amazing, when I mean amazing everything was so delicious, we can’t complain about that! The all inclusive drinks were great as well!
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Krystal Grand Cancun All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Haven’t found what you’re looking for?

See Other Accommodations in Cancún
Indonesia (Bahasa Indonesia)
Global (English)
Malaysia (English)
Malaysia (Bahasa Malaysia)
Philippines (English)
Singapore (English)
ไทย (ภาษาไทย)
Việt Nam (Tiếng Việt)
Australia (English)
대한민국 (한국어)
日本 (日本語)
马来西亚 (简体中文)