Solymar Hotel - All Inclusive

We found the staff friendly and helpful (there were some rude guests one day that insisted on having their music louder than the music at the bar - no one seemed concerned with the complaints and didn't really do anything about it. I did get in trouble for moving umbrellas but it got worked out in a satisfactory manner. Our room was very clean, spacious and a lovely view. We also needed extra blankets and they were delivered promptly. There were a couple of days that the showers and foot wash was not working coming up from the beach. The food in the one restaurant was interesting - there was always something that we enjoyed at each meal. Very special mention to the two evening staff at the restaurant - Catalina and Dali ***** There were some amazing staff worth mentioning, the lifeguard at the pool, Diego, Eliseo, Merediem (front desk) there was also a person at the front desk who did not speak any English but figured out I needed towels and got them for us, Migel Angel, Pedro and Victor (bartenders) and the two beautiful humans at the beach making hamburgers - each one touched my heart and made our stay wonderful. I am not sure if I will get back to Solymar but I feel blessed to have been there.

I don’t even know where to begin with this property. I thought I would be celebrating my birthday at a nice and equipped resort and this was no where near that to say the least. The hotel is outdated , the rooms are outdated, the food is lacking and the front desk staff can use a little more training. One of the first things for any future guests to know is PLEASE bring small face towels because they don’t have any and don’t provide any. The only towels they have are medium and big towels and the medium is still too big to wash your body. They provide blankets on request and are not in every room. Mosquitoes run ramped in the rooms so make sure you get some bug spray to use. The hosts that walks you to your room should not hound patrons for a tip. Let them offer you one. I was literally walked two steps away to my room from the front desk and the first thing the host said was “do you have a tip for me”. Then the room I was given was not up to any standard the balcony is nasty and needs cleaning and also the view below my room while standing on the balcony is full of trash it definitely wasn’t a site to see. There are no activities on this resort so please don’t expect any other than getting in the pool and going on the beach. What I will say is that it being on the beach would’ve been the only plus. The bar staff were all nice and kind. I was so very disappointed in the food options that were provided. The food options that they had were catered to Hispanic taste buds.

My family and I had a great time here. It’s not a fancy hotel, but it has what we were looking for: great location, private beach, clean rooms, good food ( very Mexican style), nice pool for the young ones, and friendly staff. What we saved on this hotel, we spent it on tours! It’s a good choice for practical and non picky people. If you’re looking for a hotel with the basics, this will meet your expectations. If you want something fancier, pay more! I’m happy I found this hotel. I met my budget and style. Thanks, Solymar Stay: March 26-April 2

I came with my family. This hotel had what we needed: great location, private beach with benches and shades, nice pool for the young ones, good food and clean rooms. For the price we paid, Solymar met my expectations and my style. No internet or cable in the rooms but we just came to the rooms to sleep! Good place for a family with an average budget who wants to spend money in the tours rather than in a fancy hotel. Very kind and efficient staff!

I rarely leave negative reviews, but this place needs improvement. The room had roaches, which was unacceptable. When I reported it, the front desk told me to follow up with cleaning staff myself. No hair dryer (you have to ask), no mini fridge, very noisy AC, and old patio furniture. Staff seemed unprepared, and there’s little to no management. Check-in was confusing and nothing was explained. The kitchen and coffee area are very basic. Positives: the food is tasty, the beach is beautiful, and the beach bar is nice (though limited menu and opens late). Be aware the ocean is rough and not always safe for swimming. Also, if you plan to rent a car, be cautious rental cars seem to be targeted, so Uber may be a better option. Overall, great location but poor cleanliness and service.

Pool bar was closed. Only once place to eat and one bar open. Hotel store was over priced. No coffee if you like coffee. And when there was coffee it was like straight dirt. I would say go if you don’t plan on being in the room or at the resort at all except to sleep. Also they tended to ask Caucasian people to show their wrist band every time you went to eat.

Security was hostile, rude, discriminatory and down right harassing.

Everything closed down at 10 pm no night life . Hard to find water unless you are buying it . Food was ok nothing Mexican mostly rice and chicken . Staff were great and hotel was fine .

What we enjoyed -staff, all inclusive meals, beach and pool area. There were a couple things about the room. The beds were uncomfortable and we could feel the springs through the light sheet. Also, when we got into our room the first day, there were no towels. We also thought a light comforter for beds would be a wonderful addition. The only other thing is we had a cockroach in our room and mosquitos. My husband took the cockroach outside. We all have bug bites from them. We still enjoyed ourselves even with these issues. Thanks so much!!

The room was clean, alot of mosquitoes but clean.

Location was amazing, beach was beautiful. Security always around, adults pool nice aswel. If the updated the resort and had better room service it could be a 3.5. Food wasn’t good so recommend not all inclusive unless you’re a big drinker. A lot of restaurants and shopping very close.

This place is the equivalent of Motel 6- or Travel inn in USA. The beach is nice but full of locals with trash everywhere. Is ok if this is all you can afford. I left on my second night to a nicer and cleaner one.

Do not stay here. The hotel rooms are in dire need of repair and upkeep and amenities. They only provided one towel, no washcloths or hand towels. No Kleenex or hairdryer. The door did not lock securely. No blanket, only a top sheet even though we asked twice. The staff is hardworking and the beach is beautiful.

Too many mosquitos and ants.

The staff was great! The concierge Israel did such a good job that i gave 3 stars instead of 2. The place is old, and all the bars are closed down except the beach bar. Closed poolside bar and main bar is closed. All inclusive is not a true statement for this place. Its more like the cheapest option at the one place not shut down is their version of all inclusive. Laundry service pretended to be included, but after it was cleaned i got charged $100. The resort doesn't treat it's staff well either.

Most horrible All Inclusive experience ever! On paper the property advertised 4 bars and 2 restaurants. In reality, there was just 1 bar that served some snacks, and 1 restaurant that served breakfast, lunch and dinner. The bar only had bout 5 mixed drinks and 2 draft beers that was available for "All Inclusive" guests - everything else was extra. The only snacks they served were French Fries and Chicken nuggets and nachos - none of them made fresh. The fries we got were black, smelly and hard, like they had been friend multiple times. When I asked for freshly fried fries, I was told that was considered "a la carte" and would be charged extra! Very poor experience. The rooms were okay, though access to the rooms was via a very narrow corridor that we had to walk sideways in. There were 3 of us on the booking, but only 2 towels in the bathroom. When I asked at the front desk for an extra towel, the person gave me a ripped and stained towel with the name of a different hotel on it. Pillows were lumpy and with stained pillowcases - one of the pillowcases had hair all over it. When I took it to the front desk to show them, the person simply dusted it off and gave it back to me. The TV in our room was not connected to cable and never worked. The frontdesk person told us it was not working in the entire hotel. The property is amazingly located, with a beautiful view and nice rooms. However the experience was horrible overall & I dont recommended it to anyone.

Beach chairs are available from 10am. It’s too late, almost half of a day on the beach without chairs!

Poor service not really all inclusive Lack of food poor menu

No towels in room, dirty and the meal was not good, musqito in the room.

Hotel is awful when we were checking in the people at the gate won’t let us in saying they can’t find the name waited outside for 1 hour and they finally found it food was terrible beds is awful pillow was terrible cellular signal was awful worst hotel I ever experienced terrible