Kenzi Basma Hotel

Hotels
7.5
/10
Pleasant
358 reviews

What Guests Say About Their Stay

Jennifer
10.0
/ 10
The receptionist got my last name confused with a similar one but was quick to fix the issue. The hotel porter also helped me get a special charger since they have different outlets. The only bad things that I found in my room was a weird white powder in the folder under the tv and ants that suddenly appeared after I finished taking a shower. Overall, I had a pleasant sleep and a delicious breakfast.
Varvara
10.0
/ 10
It was like always an excellent stay. I highly reccomend if you are doing tourism or you are on the business trip. Centric. Very easy to get to places worth visiting as well as the business zones. Thank you to Bouchra for always wonderful service in housekeeping. Amazing staff at the reception desk. Top top.
Abdul Kadir
10.0
/ 10
For some reason, our breakfast was not included and Haffsa the IT manager very kindly offered 1 breakfast as gesture of goodwill. She was very polite and professional. Also housekeeping was excellent especially the lady Bauchra was particular about the cleanliness and kept the room spotless. Highly recommended. Will go there again
In the Area
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Avenue Moulay Hassan 1er, Anfa, Casablanca, Casablanca-Settat, Morocco, 20000

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Kenzi Basma Hotel is located in area / city Anfa. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kenzi Basma Hotel

Avenue Moulay Hassan 1er, Anfa, Casablanca, Casablanca-Settat, Morocco, 20000
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Location


Kenzi Basma Hotel is located in area / city Anfa.

About Kenzi Basma Hotel

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Kenzi Basma Hotel exclusively for you.

Enjoy luxurious treats and incomparable experience by staying at Kenzi Basma Hotel.

All facilities in Kenzi Basma Hotel

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Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Coffee/tea in lobby
  • Elevator

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

General

  • Parking
  • Banquet
  • Smoking area

Business Facilities

  • Meeting facilities
  • Business center
  • Conference center

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

In-room Facilities

  • TV

Accommodation Policy & General Information in Kenzi Basma Hotel

Important Note
  • Fee for buffet breakfast: approximately MAD 100 for adults and MAD 50 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MAD 300 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts major credit cards and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:30
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:30
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kenzi Basma Hotel
114
Number of floors in Kenzi Basma Hotel
8
Another facilities in Kenzi Basma Hotel
Laundry service, Luggage storage, Express check-out, Porter, Multilingual staff

Frequently asked question in Kenzi Basma Hotel

What are available facilities at Kenzi Basma Hotel?
There are top facilites at Kenzi Basma Hotel such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Kenzi Basma Hotel?
The standard check-in time at Kenzi Basma Hotel is starting from From 14:00 while the latest check-out time is at Before 12:30
Does Kenzi Basma Hotel provide breakfast?
Yes, Kenzi Basma Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Kenzi Basma Hotel?
Kenzi Basma Hotel is a 4.0-star hotel.
How many floors does Kenzi Basma Hotel have?
Kenzi Basma Hotel has 8 floors.
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More Reviews from Other Guests in Kenzi Basma Hotel

Overall Ratings & Reviews Kenzi Basma Hotel

Traveloka (1)
Other sources (357)
7.6
Pleasant
From 357 reviews
Cleanliness

8.0

Room Comfort

8.0

Location

7.8

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
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Traveler Reviews Kenzi Basma Hotel

Number of reviews per page
20
40
Top reviews
Lalla Nazha
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel is beautiful, and the staff are very friendly and helpful — I really appreciated their kindness and warm attitude. However, during the night, it was a bit noisy as some guests were talking and shouting loudly, which made it hard to sleep. Also, there weren’t enough towels provided in the room, which was a little inconvenient. Other than that, everything else was great — the hotel’s atmosphere is nice, and I enjoyed my stay overall. I hope they can improve sound management and provide more towels to make the experience even better.
Read More
Amer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good
Jennifer
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The receptionist got my last name confused with a similar one but was quick to fix the issue. The hotel porter also helped me get a special charger since they have different outlets. The only bad things that I found in my room was a weird white powder in the folder under the tv and ants that suddenly appeared after I finished taking a shower. Overall, I had a pleasant sleep and a delicious breakfast.
Read More
Olatomiwa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It was a great experience in a great location.
Varvara
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

It was like always an excellent stay. I highly reccomend if you are doing tourism or you are on the business trip. Centric. Very easy to get to places worth visiting as well as the business zones. Thank you to Bouchra for always wonderful service in housekeeping. Amazing staff at the reception desk. Top top.
Sergio
icon-Leisure
Leisure
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I had no idea they provided room service. I had to ask on my 2nd day.
ELKEBIR
icon-Leisure
Leisure
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The staff was excellent, the lobby is nice. I wasn’t so happy with the room though: 1) the kettle was broken (the staff changed it quickly, so that speaks pretty highly of the good service) 2) the balcony door was broken and couldn’t lock (safety threat when sleeping). 3) wifi extremely weak 4) cups not super clean, one in a small storage next to the fridge wasn’t cleaned.
Read More
leigh
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Room was spacious but several problems. Sink plug did not work, pillows were like rocks, neither wifi did not work in our room 602, breakfast was not very good lots of choice but not great. View from our room was spectacular. Staff were very friendly and helpful
Abdul Kadir
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

For some reason, our breakfast was not included and Haffsa the IT manager very kindly offered 1 breakfast as gesture of goodwill. She was very polite and professional. Also housekeeping was excellent especially the lady Bauchra was particular about the cleanliness and kept the room spotless. Highly recommended. Will go there again
Read More
Christy
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

A great location close to medina, train station and main part of city. Clean and nicely appointed room.
Brandon
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Amazing service and beautiful hotel
Lisa
icon-Leisure
Leisure
6.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The hotel area was safe enough, around the hotel didnt seem to have much dining restaurants close by.
Anjandeep
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Beautiful stay. Convenient location, close to lots of shopping and dining options and walkable to tourist sightseeing options. The staff was friendly and courteous. Our rooms were beautiful, very clean and smelled wonderful. Wish we had another day to spend here because the hotel was wonderful!
jiraporn
4.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

It was the first day we arrived in Casablanca. We got a room and then I found that there was a broken mirror on the clothset so I notified the staff and requested for a new room. Apparently, we have to wait for an hour for a new room and we are very tired from the traveling from the airport and needed to use the bathroom.
Nozm
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

It was just ok rooms were small and dusty. Employees were very good responsive. In need of some upgrades very average .
Nozm
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

It was just ok , rooms were small , dusty in need of upgrades. The employee response was good when u needed something.
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

This has to be one of the worst experiences I’ve had to date. From my bookings not being updated as requested to phone calls from staff after 1am to request proof of marriage (a practice that has since been abolished and either way was not acceptable to contact and wake clients at this time for anything other than an emergency). I am disgusted by how we have been treated, the lack of professionalism and management has been abhorrent. We will be formally complaining to the British consulate, and Kenzi Group, as well as sharing this experience online.
Read More
Svitlana
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Hotel (4 stars by the way), old and dirty. Staff is friendly and speak English very well. Didn't like our stay at all. I hope I don't have to travel to Morroco ever again.
Mwilwa
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

The Hotel and rooms looked great, were clean and generally very spacious. The kitchen staff, the porter and especially the reception staff were very friendly and helpful. The location is great as it is only a few minutes walk to the tram station and an endless amount of varied shops and restaurants.
Musthak
icon-with Friends
with Friends
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Very pleased with my stay, reception staff were very helpful and friendly, as was Adil and Madam Talbi. Good clean hotel, which is exactly what I wanted.
Number of reviews per page
20
40

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Others 4 Kenzi Basma Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Kenzi Basma Hotel

Traveloka (1)
Other sources (357)
7.6
Pleasant
From 357 reviews
Cleanliness

8.0

Room Comfort

8.0

Location

7.8

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kenzi Basma Hotel

Number of reviews per page
20
40
Top reviews
Lalla Nazha
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel is beautiful, and the staff are very friendly and helpful — I really appreciated their kindness and warm attitude. However, during the night, it was a bit noisy as some guests were talking and shouting loudly, which made it hard to sleep. Also, there weren’t enough towels provided in the room, which was a little inconvenient. Other than that, everything else was great — the hotel’s atmosphere is nice, and I enjoyed my stay overall. I hope they can improve sound management and provide more towels to make the experience even better.
Read More
Amer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good
Jennifer
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The receptionist got my last name confused with a similar one but was quick to fix the issue. The hotel porter also helped me get a special charger since they have different outlets. The only bad things that I found in my room was a weird white powder in the folder under the tv and ants that suddenly appeared after I finished taking a shower. Overall, I had a pleasant sleep and a delicious breakfast.
Read More
Olatomiwa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It was a great experience in a great location.
Varvara
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

It was like always an excellent stay. I highly reccomend if you are doing tourism or you are on the business trip. Centric. Very easy to get to places worth visiting as well as the business zones. Thank you to Bouchra for always wonderful service in housekeeping. Amazing staff at the reception desk. Top top.
Sergio
icon-Leisure
Leisure
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I had no idea they provided room service. I had to ask on my 2nd day.
ELKEBIR
icon-Leisure
Leisure
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The staff was excellent, the lobby is nice. I wasn’t so happy with the room though: 1) the kettle was broken (the staff changed it quickly, so that speaks pretty highly of the good service) 2) the balcony door was broken and couldn’t lock (safety threat when sleeping). 3) wifi extremely weak 4) cups not super clean, one in a small storage next to the fridge wasn’t cleaned.
Read More
leigh
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Room was spacious but several problems. Sink plug did not work, pillows were like rocks, neither wifi did not work in our room 602, breakfast was not very good lots of choice but not great. View from our room was spectacular. Staff were very friendly and helpful
Abdul Kadir
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

For some reason, our breakfast was not included and Haffsa the IT manager very kindly offered 1 breakfast as gesture of goodwill. She was very polite and professional. Also housekeeping was excellent especially the lady Bauchra was particular about the cleanliness and kept the room spotless. Highly recommended. Will go there again
Read More
Christy
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

A great location close to medina, train station and main part of city. Clean and nicely appointed room.
Brandon
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Amazing service and beautiful hotel
Lisa
icon-Leisure
Leisure
6.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The hotel area was safe enough, around the hotel didnt seem to have much dining restaurants close by.
Anjandeep
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Beautiful stay. Convenient location, close to lots of shopping and dining options and walkable to tourist sightseeing options. The staff was friendly and courteous. Our rooms were beautiful, very clean and smelled wonderful. Wish we had another day to spend here because the hotel was wonderful!
jiraporn
4.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

It was the first day we arrived in Casablanca. We got a room and then I found that there was a broken mirror on the clothset so I notified the staff and requested for a new room. Apparently, we have to wait for an hour for a new room and we are very tired from the traveling from the airport and needed to use the bathroom.
Nozm
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

It was just ok rooms were small and dusty. Employees were very good responsive. In need of some upgrades very average .
Nozm
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

It was just ok , rooms were small , dusty in need of upgrades. The employee response was good when u needed something.
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

This has to be one of the worst experiences I’ve had to date. From my bookings not being updated as requested to phone calls from staff after 1am to request proof of marriage (a practice that has since been abolished and either way was not acceptable to contact and wake clients at this time for anything other than an emergency). I am disgusted by how we have been treated, the lack of professionalism and management has been abhorrent. We will be formally complaining to the British consulate, and Kenzi Group, as well as sharing this experience online.
Read More
Svitlana
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Hotel (4 stars by the way), old and dirty. Staff is friendly and speak English very well. Didn't like our stay at all. I hope I don't have to travel to Morroco ever again.
Mwilwa
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

The Hotel and rooms looked great, were clean and generally very spacious. The kitchen staff, the porter and especially the reception staff were very friendly and helpful. The location is great as it is only a few minutes walk to the tram station and an endless amount of varied shops and restaurants.
Musthak
icon-with Friends
with Friends
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Very pleased with my stay, reception staff were very helpful and friendly, as was Adil and Madam Talbi. Good clean hotel, which is exactly what I wanted.
Number of reviews per page
20
40