What do past guests say about Polana Serena Hotel?

Polana Serena Hotel is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Polana Serena Hotel

Name: Polana Serena Hotel
Address: Avenida Julius Nyerere 1380, Maputo 1, Maputo, Mozambique, 00100, Avenida Julius Nyerere 1380, Maputo, 00100, Mozambique
Rating: 8.8

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8.8

/10

Very Good

278 reviews

What Guests Say About Their Stay

James

10.0

/ 10

Fancy, beautiful hotel facing the sea with lovely rooms and helpful staff. Need I say more?

Donna

10.0

/ 10

I had an amazing stay. Beautiful and safe place. Great staff and very clean. The only thing-it was very pricey considering local prices. The food, shuttle services, and amenities cost at least 3x that of offsite options.

Robert

10.0

/ 10

Beautifully located hotel. You even local foreigners coming in just for Sunday breakfast, so it must be popular. Some of the decor looked a little in need of some love and attention, but overall a beautiful elegant property.

In the Area

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Avenida Julius Nyerere 1380, Maputo 1, Maputo, Mozambique, 00100

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

WiFi

Elevator

Staying at Polana Serena Hotel is a good choice when you are visiting Maputo 1. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Polana Serena Hotel

Avenida Julius Nyerere 1380, Maputo 1, Maputo, Mozambique, 00100

Discover More Places

Discover More About Polana Serena Hotel

General
Near FEIMA Craft Market

Location
With a stay at Polana Serena Hotel in Maputo, you'll be a 3-minute walk from FEIMA Craft Market and 8 minutes by foot from Instituto Camões Centro Cultural Português. This luxury hotel is 0.5 mi (0.9 km) from Centro Cultural Americano Martin Luther King Jr. and 0.7 mi (1.2 km) from Vila Algarve.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

FEIMA Craft Market - 0.2 km / 0.1 mi
Instituto Camões Centro Cultural Português - 0.6 km / 0.4 mi
Centro Cultural Americano Martin Luther King Jr. - 0.7 km / 0.5 mi
Vila Algarve - 1.2 km / 0.7 mi
Geology Museum - 1.4 km / 0.8 mi
Núcleo de Arte - 1.4 km / 0.9 mi
Museum of Natural History - 1.8 km / 1.1 mi
Eduardo Mondlane University - 2 km / 1.3 mi
Shopping 24 - 2.1 km / 1.3 mi
Maputo Central Market - 2.4 km / 1.5 mi
Tunduru Gardens - 3 km / 1.9 mi
Cathedral of Nossa Senhora da Conceição - 3.2 km / 2 mi
Centro Cultural Franco-Moçambicano - 3.3 km / 2 mi
Maputo Cathedral - 3.3 km / 2.1 mi
Maputo City Hall - 3.3 km / 2.1 mi

The preferred airport for Polana Serena Hotel is Maputo (MPM-Maputo Intl.) - 7 km / 4.3 mi

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, an indoor pool, and a steam room. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining
Grab a bite at Varanda All Day Dining, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge.

Rooms
Make yourself at home in one of the 153 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

All facilities in Polana Serena Hotel

Entertainment Facility

Functional Hall

Lobby

Accommodation Services

Exterior

Kids and Pets

Babysitting with surcharge

Things to Do

Spa
Outdoor pool
Indoor pool
Garden
Steam room
Pool sun loungers

Food and Drinks

Snack bar

Connectivity

Free WiFi

General

Banquet
Parking
Terrace

Accessibilty

Wheelchair accessible

Public Facilities

Smoke-free area
Safety deposit box
Elevator

Hotel Services

Laundry service
24-hour Receptionist
Concierge

Business Facilities

Meeting rooms
Business facilities
Conference rooms

Nearby Facilities

Gift shop
Hair salon
ATM/Banking

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Polana Serena Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 12:00 - 00:00 - to 10:00
Available rooms at Polana Serena Hotel	153
Number of floors in Polana Serena Hotel	3
Another facilities in Polana Serena Hotel	Babysitting with surcharge, Spa, Outdoor pool, Indoor pool, Garden

Frequently asked question in Polana Serena Hotel

What are available facilities at Polana Serena Hotel?

There are top facilites at Polana Serena Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Polana Serena Hotel?

The standard check-in time at Polana Serena Hotel is starting from 12:00 - 00:00 while the latest check-out time is at Before 10:00

What is the star rating of Polana Serena Hotel?

Polana Serena Hotel is a 4.5-star hotel.

How many floors does Polana Serena Hotel have?

Polana Serena Hotel has 3 floors.

How many rooms are available at Polana Serena Hotel?

Polana Serena Hotel has 153 rooms in total.

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More Reviews from Other Guests in Polana Serena Hotel

Overall Ratings & Reviews Polana Serena Hotel

Other sources (278)

8.8

Very Good

From 278 reviews

Cleanliness

9.2

Room Comfort

9.0

Location

9.0

Service and Facilites

9.0

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Traveler Reviews Polana Serena Hotel

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Top reviews

James

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Fancy, beautiful hotel facing the sea with lovely rooms and helpful staff. Need I say more?

Ali

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Very good.

Donna

6.0

/10

Reviewed 18 week(s) ago

Robert

10.0

/10

Reviewed 26 week(s) ago

The hotel was great, modern and very large room, friendly staff, and beautiful pool and lobby. But it doesn't merit a five. The problem were the staff in the bar and restaurant. I had to ask two people for coffee at breakfast. Also had to ask about a sandwich at lunch at the bar. How can it take almost 30 minutes to get a sandwich?

Anja Andrea

with Partner

10.0

/10

Reviewed 42 week(s) ago

Hotels.com verified review

We enjoyed the pool

Domingos

Business and Leisure Family

10.0

/10

Reviewed 48 week(s) ago

Excellent property

Nelia

10.0

/10

Reviewed 82 week(s) ago

Expedia Group verified review

Perfect

Steven

Business

8.0

/10

Reviewed 86 week(s) ago

Hotels.com verified review

Good looking classic hotel with good amenities (gym, pool, bar etc.), overlooking ocean and nice history - over 100 years old. First time I’d stayed there and only negatives: there was very little atmosphere - restaurant and bar were almost empty each night. Perhaps due to the political issues in Mozambique at the time, there were less travellers. More annoying was breakfast though - after the first morning (which was typical breakfast buffet), they changed without warning to a table service. I am guessing again this was because they wanted to save money with the hotel not being busy. I would not have an issue with this, however there were no menus on the tables, so you had to awkwardly make choices as the staff stood over you with the one menu! It also took staff an age to take the order, even though there seemed plenty of staff doing little. If you want traditional style - I would stay again. For service and food, the Southern Sun is far better.

Cassidy

10.0

/10

Reviewed 97 week(s) ago

Expedia Group verified review

One of the best hotels I’ve stayed in. Staff goes above and beyond to help and make you feel welcome and comfortable.

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.