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Grand Hotel National
Hotels
9.1
/10
Exceptional
801 reviews
What Guests Say About Their Stay
Rizal Gozali
10.0
/ 10
Very strategic, romantically located next to the lake. We got the room (i think all rooms) facing the lake. Ambiance is very nice. I strongly recommend this hotel.
Rodrigo
10.0
/ 10
The room was spotless and the staff was super friendly!!! The view and location were superb!!!
Laura
10.0
/ 10
The room was very spacious, the hotel was really luxurious and in an a brilliant location with beautiful views. The pool and spa were peaceful.
Catherine
10.0
/ 10
Beautiful old hotel in walking distance to the major sights. Excellence service from front desk and other staff.
In the Area
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Haldenstrasse 4, Luzern, Lucerne-Stadt District, Kanton Luzern, Switzerland, 6006
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Available Room Types in Grand Hotel National
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What's around Grand Hotel National
Haldenstrasse 4, Luzern, Lucerne-Stadt District, Kanton Luzern, Switzerland, 6006
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Discover More About Grand Hotel National
General
Near Chapel Bridge
Location
With a stay at Grand Hotel National, you'll be centrally located in Lucerne, within a 5-minute drive of Chapel Bridge and Swiss Transportation Museum. This luxury hotel is 0.1 mi (0.1 km) from Lake Side Promenade and 0.1 mi (0.1 km) from Hofkirche.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Grand Casino Lucerne - 0.2 km / 0.1 mi
Hofkirche - 0.2 km / 0.1 mi
Lake Side Promenade - 0.3 km / 0.2 mi
Hertensteinstrasse - 0.4 km / 0.2 mi
Loewenplatz - 0.4 km / 0.3 mi
Bourbaki Panorama - 0.5 km / 0.3 mi
Old Swiss House - 0.5 km / 0.3 mi
Glacier Garden - 0.6 km / 0.4 mi
Saint Peters Church - 0.6 km / 0.4 mi
Lion Monument - 0.6 km / 0.4 mi
Alpine Panorama Path - 0.7 km / 0.4 mi
St. James Way - 0.7 km / 0.4 mi
Spiegellabyrinth - 0.7 km / 0.4 mi
Via Gottardo - 0.8 km / 0.5 mi
Lucerne Ferry Terminal - 0.8 km / 0.5 mi
The preferred airport for Grand Hotel National is Zurich Airport (ZRH) - 67.9 km / 42.2 mi
Facilities
Pamper yourself with a visit to the spa, which offers massages and body treatments. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Business Facilities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Dining
Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 62 individually decorated guestrooms, featuring minibars and espresso makers. 40-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
All facilities in Grand Hotel National
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Common Space
Lobby
Hotel Services
- Laundry service
- Multilingual staff
- Express check-in
- Newspaper in lobby
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Business Facilities
- Business facilities
- Meeting rooms
- Business facilities
- Computer station
- Business center
Transportation
- Airport transfer
- Bicycle rental
- Area shuttle
- Valet parking
General
- Banquet
- Ballroom
- Parking
- Terrace
Public Facilities
- Coffee shop
- Elevator
- Smoke-free area
- Safety deposit box
Things to Do
- Indoor pool
- Spa
- Sauna
Accessibilty
- Accessible parking
- Wheelchair accessible
- Accessible bathroom
Connectivity
- LAN Internet
- Free WiFi
Food and Drinks
- Breakfast
Accommodation Policy & General Information in Grand Hotel National
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
15:00 - 03:00
Check-out:
Before 12:00
Pets
Service Animals Allowed
Additional Policy
Professional property host/manager, No cribs (infant beds) available
- Fee for buffet breakfast: approximately CHF 39 for adults and CHF 19 for children
- Airport shuttle fee: CHF 360 per vehicle (one way)
- Self parking fee: CHF 40 per day (in/out privileges)
- Valet parking fee: CHF 40 per night
- Pet fee: CHF 30 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: CHF 100 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 03:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Grand Hotel National | 62 |
Number of floors in Grand Hotel National | 4 |
Another facilities in Grand Hotel National | Laundry service, Multilingual staff, Express check-in, Newspaper in lobby, Wedding service |
Frequently asked question in Grand Hotel National
What are available facilities at Grand Hotel National?
There are top facilites at Grand Hotel National such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Hotel National?
The standard check-in time at Grand Hotel National is starting from 15:00 - 03:00 while the latest check-out time is at Before 12:00
Does Grand Hotel National provide breakfast?
Yes, Grand Hotel National provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Hotel National?
Grand Hotel National is a 5.0-star hotel.
How many floors does Grand Hotel National have?
Grand Hotel National has 4 floors.
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More Reviews from Other Guests in Grand Hotel National
Overall Ratings & Reviews Grand Hotel National
Traveloka (3)
Other sources (798)
9.2
Exceptional
From 798 reviews
Cleanliness
9.6
Room Comfort
9.2
Location
9.8
Service and Facilites
9.2
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Traveler Reviews Grand Hotel National
Number of reviews per page
20
40
Top reviews
Genevieve
Business
8.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
The staff was very generous and nice to work with! If you are traveling from the states, make sure to ask for extra pillows as our were quite flat and the bed was lumpy. The pool, sauna, and location were worth paying for, but the room was very small overall.
nasim
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Spotless clean rooms
Jingwei
Leisure Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Room is great
Rodrigo
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
The room was spotless and the staff was super friendly!!! The view and location were superb!!!
Laura
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
The room was very spacious, the hotel was really luxurious and in an a brilliant location with beautiful views. The pool and spa were peaceful.
Catherine
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Beautiful old hotel in walking distance to the major sights. Excellence service from front desk and other staff.
michael
Leisure Family
4.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
I recently stayed at the Grand Hotel National in Lucerne and was very disappointed with the experience. I booked through Expedia, where the property was advertised as a VIP hotel with complimentary upgrades when available. Unfortunately, the front desk refused to honor this, offering an upgrade only for an additional fee. That set the tone for the rest of the stay.
The hotel itself feels extremely dated—more like it was last updated in the 1980s. While my room was clean, everything looked old and worn, far from what you would expect at a true five-star property. Instead of feeling classic or historic, it felt tired and out of touch, like stepping back in time in the worst way.
Service was also lacking. There was no one to help with luggage, and no valet for parking—again, not what you’d anticipate from a supposedly luxury hotel.
Overall, this was a major letdown. Between the unfulfilled VIP benefits, attempted extortion, outdated facilities, and lack of basic five-star services, I would not stay here again and cannot recommend it to others looking for a true luxury experience in Lucerne.
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Nirvanie
with Partner
6.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
The service was good but the room air system seems wonky!
Danielle
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
We had a lovely time! Beautiful hotel, great staff and great location!
Mark
Friends and Family with Friends
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Wonderful hotel. Breathtaking location on Lake Lucerne. Exceptional service and good food. We hated to leave.
Aubree
Friends and Family Family
10.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Excellent location, first class service, beautiful views, breakfast seemed a little expensive, but other than that couldn’t have asked for a better stay.
Patricia
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Friendly staff, wonderful breakfast options. Quiet & convient location
Edgar
Leisure Family
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Classic hotel, no frills, great location
Jason
Leisure Family
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
From start to finish, we loved our stay at this beautiful hotel. The staff were all so incredibly welcoming and helpful, and always had a pleasant greeting. Just a few minutes walk along the lake from the train station, as well as shopping and dining options in old Lucerne, we never required transportation. The hotel itself is elegant, and very picturesque. The rooms were clean, comfortable and very quiet. Highly recommend!
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Sukanya
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Good staff and great location
R H
with Partner
10.0
/10
Reviewed 35 week(s) ago
Hotels.com verified review
Fantastic service and location!
Michael
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Lake View
steve
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Fantastic hotel and very professional staff
Verified traveler
Friends and Family with Friends
8.0
/10
Reviewed 36 week(s) ago
Hotels.com verified review
A real mix of a review. Arrival, unloading, reception staff, room - all very pleasant.
We chose to eat in one of the advertised restaurants within the hotel. The Chinese. we accessed it from outside the hotel from the garden area overlooking lake. We hadn't realised this is the only route because when the rain came on very heavily we had no way back into hotel without getting soaked as we hadn't taken jackets or umbrellas earlier. Food & staff however were both excellent.
The downside of report comes when we left restaurant and eventually got to the bar we waiting by door and were acknowledged by waitressing staff making eye contact. We were then left standing for at least 5 minutes with no interaction (& we weren't the only ones that evening we noticed). We eventually went over and asked for a table but she was indicating no availability yet mist tables were empty. Supposedly being kept for other guests coming in from the attached restaurant. When we commented her response was to put out reserved signs. We pointed out we were also residents so should have some priority. A table for 2 was available and spare seats available so we asked for that which we got with a comment. We did get drink menu's, but then had to ask after long wait for order to be taken. A further long wait we got our drinks probably some 35-40 minutes after arrival. At no point did the bar become full and there were many tables that never did get occupied.
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Brooke
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
The best!!
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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