Bayview Resort Phi Phi Island - Beach Front Resort

Room check in is 2pm. We arrived 1.40pm but had to sit and wait 20 minutes for the room, as did everyone else who arrived before 2pm. No way housekeeping got 6-8 rooms ready in that 20 minutes! Just silly and annoying. Pictures on Hotels.com are probably of when the rooms were either brand new (20 years ago?) or one that has been refurbished. Our Grand room was old and not on the front row as promised. Very 1980s inside, worn/tired but reasonably clean. Minimal facilities. One towel each. No hairdryer. Only reason for staying here is the view, which is great. However, most rooms either requires a steep uphill walk or a 8-10 minute undulating walk to the end of the resort, as ours did. Not suitable for anyone with any walking or health issues as there is no transport at the hotel. The night before leaving we confirmed the 8am boat back to the Pier. Only to be told the next morning that the boat could not operate due to low tide. If only tide times could be predicted or were available in a book or online! So we had to walk 15 minutes, with all luggage back to the Pier. No transportation was provided/available. So essentially getting to and from the hotel is not easy. Getting around the hotel is not easy. Rooms are tired and not as shown in the pictures. However, view from the room is good, even though we were not on the front row as promised!

Lovely staff, clean, good food

Grand Delux beachfront villa had stunning views

More attention should be given to indicate the often difficult trek up and down from your accommodation to the ground level. If you have any mobility issues it is quite a challenge to access above the 3 rd level of cottages. Loved the location and the beach. For a quieter stay and less crowds this area is great on PhiPhi Don

Very clean but lack of the facilities they say they have pool area not functioning and derelict and seriously needs a refurb, bedrooms are tired and the room service doesn’t always answer but the staff are helpful and friendly and the place is clean breakfast is also good xx. Our room had a superb view

We booked the room for 3 persons. We didn't receive additional bed. They said that we w will receive next day but we didn't. The bungalow was very high on the mountain. There was no water in the batroom

View from balcony is fantastic. Grounds are well maintained

Room was beautiful. Toilet broke a few times

Beautiful room with amazing view of the ocean & mountains! Only issue was the outdated bathroom with salt water coming from taps. This needs to be fixed.

Location is amazing! Right on the beach which didn't get too busy in the reserved area. Short stroll into town, about 15 minutes. We had reserved 2 separate units and asked for them to be close together. We were given one larger unit with an additional bedroom. Whilst this was convenient as a family of 5 staying on Christmas Day, this unit seemed a lot older than the rest. Was poorly decorated, run down and dirty. The balcony was the only one on the site that hadn't been updated. The location made up for it and we spent little time in the room, but if you are offered that room I'd decline it! Breakfast ok. Swimming pool was ok but needs updating and no staff there or bar open. I would stay here again,.in a different room!

The room had a nice view. The bathroom is outdated compared to the rest of the room. Getting to the rooms is a walk/hike keep that in mind when booking. The location and staff is great.

The pool needs some attention

A lot of mosquitoes and the premium villas are VERY far away

It's sad to see a hotel with soo much potential be in this state. With a few improvements (starting with guest relations and bathroom renovations) Bay View could very well be a 4 star hotel. In addition, general communications standards need to be improved (e.g not explaining the filter water in the room, not explaining how the locks work but explaining items that did not need elaborating - certainly some things seem obvious in retrospect). The staff are great, friendly and need to be forgiven re: language barrier but may need some training. I read a comment saying they were great but ineffectual - I agree. Sadly, for now, a 3 star rating is generous. Have a look at the sister hotel Bay Samui Resort to form an opinion on the group. That being said, we enjoyed our stay. The hotel is recommended to anyone who doesn't mind the exercise involved in accessing the hotel + rooms and isn't too picky on service or bathrooms.

Lots of elevation and no elevator. Staff good but a bit ineffectual. Out of 5 days the toilet didn’t work for 4 days!! Fabulous view from balcony but on the whole resort very run down and tired. Standard of cleanliness could be better. For arrival and departure need to go by Long-tail boat which means climbing over the side and up a ladder- soaked to the waist. Alternate is to walk about a km. Only food available is buffet breakfast. If you want anything else need to walk on beach then a walkway to restaurants

Staff were excellent but facility was outdated and the layout of the rooms would make a lot of people struggle to access their rooms.

inconvenient

The room was really nice. However, you need to walk up and down steep hills ALOT!!! Also, the pool says it has a swim up bar…it does NOT! It also only has about 4 chairs and is sketchy. Gotta love cats cause they are everywhere!!! 😻

This property needs some rehabilitation. The bungalow was in rough shape; bathroom was gross. We saw two cockroaches in our room. The walk to our bungalow was long and hilly. The property was not conveniently located. While they do provide luggage service via longboat, when we were in town we asked the longboat driver if we could get a ride back on the next boat and he said “you walk”. Breakfast was so so. The pool was cloudy, dirty and not well kept. Would not recommend, especially for the price we paid. One plus: the view was amazing and the beach was nice, but I think you can get that at any beachfront hotel on Phi Phi.

The property was in a perfect location with probably the best view on the bay.The only thing this hotel needs is TLC inside the rooms especially the bathrooms.. It doest have to be luxurious, but clean and updated...