The Empress Chiang Mai

Hotels
Preferred Partner Plus
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9.1
/10
Exceptional
1,095 reviews

What Guests Say About Their Stay

Janjira M.

8.5
/ 10
How many times have you been impressed every time? Clean rooms, lovely staff, very good service.
See original

amarin s.

8.0
/ 10
Near to convenient. Walking out to the market is easy.
See original

Sitthichai M.

8.8
/ 10
Clean atmosphere good service good offline
See original

Chananporn Jaisaodee

8.5
/ 10
Good service and nice location.

Charemchal N.

9.7
/ 10
Lovely staff, good service, clean rooms, delicious breakfast.
See original
In the Area
See Map
199/42 Changklan Road Amphur Muang, Chiang Mai, Chang Khlan, Chiang Mai, Thailand, 50100

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named The Empress Hotel Chiang Mai The Empress Chiang Mai is a hotel is located at Chang Khlan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Empress Chiang Mai

199/42 Changklan Road Amphur Muang, Chiang Mai, Chang Khlan, Chiang Mai, Thailand, 50100
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Lobby The Empress Chiang Mai
Lobby 2 The Empress Chiang Mai

Discover More About The Empress Chiang Mai

note: hotel was previously named The Empress Hotel Chiang Mai

Location
The Empress Chiang Mai is a hotel is located at Chang Khlan.

About The Empress Chiang Mai

Whether you are planning an event or other special occasions, The Empress Chiang Mai is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Empress Chiang Mai.

From business event to corporate gathering, The Empress Chiang Mai provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Empress Chiang Mai, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at The Empress Chiang Mai is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, The Empress Chiang Mai is suitable for you who value privacy during your stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Empress Chiang Mai exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Empress Chiang Mai is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Empress Chiang Mai.

All facilities in The Empress Chiang Mai

Swimming Pool The Empress Chiang Mai
Swimming Pool
Fitness Center The Empress Chiang Mai
Fitness Center
Functional Hall The Empress Chiang Mai
Functional Hall
Common Space The Empress Chiang Mai
Common Space
Lobby The Empress Chiang Mai
Lobby

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Gluten-free meals
  • Poolside bar
  • Snack bar
  • Snacks
  • Dietary menu
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter
  • Tours
  • Wedding service

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Theatre/auditorium

Public Facilities

  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Reception hall
  • Banquet
  • Swimming pool
  • Smoking area

In-room Facilities

  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Hair salon
  • Laundry

Things to Do

  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna

Kids and Pets

  • Babysitting with surcharge
  • Highchairs

Connectivity

  • LAN Internet
  • Free WiFi

Transportation

  • Bicycle storage

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in The Empress Chiang Mai

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Children 2-6 year(s): All children under 6 years can use an existing bed, charge THB 450 per night for breakfast. Guests 7 years and older are considered as adults: Must use an extra bed which will incur an additional charge THB 850 per night include breakfast.

Additional Policy

Children 2-6 year(s): All children under 6 years can use an existing bed, charge THB 450 per night for breakfast.

Guests 7 years and older are considered as adults: Must use an extra bed which will incur an additional charge THB 850 per night include breakfast.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Empress Chiang Mai
375
Number of floors in The Empress Chiang Mai
17
Another facilities in The Empress Chiang Mai
A la carte breakfast, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in The Empress Chiang Mai

What are available facilities at The Empress Chiang Mai?
There are top facilites at The Empress Chiang Mai such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Empress Chiang Mai?
The standard check-in time at The Empress Chiang Mai is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Empress Chiang Mai provide breakfast?
Yes, The Empress Chiang Mai provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Empress Chiang Mai?
The Empress Chiang Mai is a 4.0-star hotel.
How many floors does The Empress Chiang Mai have?
The Empress Chiang Mai has 17 floors.
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More Reviews from Other Guests in The Empress Chiang Mai

Overall Ratings & Reviews The Empress Chiang Mai

Traveloka (95)
Other sources (1,000)
9.2
Exceptional
From 1,000 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Empress Chiang Mai

Number of reviews per page
20
40
Top reviews
Dr. Dominique
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This was a very lovely hotel, close walking distance to night market and other activities. Since it's not on the main busy road, it provides peace and quiet. I highly recommend it. I enjoyed having a mountain view room.
Yeo
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The empress is located near the night market. The location is easy commute from the airport. The hotel staff are friendly & helpfull.
Yeo
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

I have been staying at this hotel whenever I am in Chiang Mai. Of course Shangri-La Chiang Mai is the hotel very popular with tourists. It is good because of all the facility they provided and a 5 star hotel in the heart of Chiang Mai. If you want to relax and enjoy the facilities Shangri La is the upmarket hotel. However if you are on a shopping spree & relax tour. The Empress Chiang Mai provides all you need for value and its location & comfort. Chiang Mai & Chiang Rai is my preferred destination for Northern Thailand away from bustling Bangkok
Read More
Darrel
icon-
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

This is my 4th time to stay at the Empress, so I knew what to expect - and again was not disappointed. They service is Great. Breakfast buffet is well rounded, delicious, good variety, fresh and unhurried. Convenient location and great for conferences. They know how to take care of their guests.
Jacqueline
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

One of my favourite places to stay in Chiang Mai. Excellent staff and services.
Lucas
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Clean room, courteous staff
Kathiravelupillai
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great bre
Jay
icon-with Partner
with Partner
4.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Bathroom - No Shower Pan. Bath tub bathing was sort of complusory, which became very difficult with corded shower. They should upgrade their bathrooms in totality.
Hannoch
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

YES
William
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The best resort by far
Elizabeth
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Yes it was a very nice stay. The hospitality lady named Ayoy was so friendly and kind when I had to changed to a better room. I was traveling alone so she took good care of me! She told me about where to exchange money and made sure I got to the airport with special driver from the hotel. That felt really special and personalized. Thanks for a wonderful hospitality job and it was perfect vacation!!
Read More
Michael
icon-Leisure
Leisure
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Condition of hotel not good. Very understaffed. No amenities opened or staffed.
Alicia
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Amazing staff
Janice
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The staff were very friendly and helpful. When we checked in, we received two bags full of juice and goodies as a welcome gift. We were allowed a late checkout and free transportation to the airport. The room was clean and had a kettle, 4 bottles of free water/day, coffee, tea, and sugar. The hotel is only a 10 min walk to night bazaar. It is close to a 7-11 and lots of restaurants and massage places. We would definitely recommend staying here.
Read More
Barry
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The breakfasts where little underwhelming and all the meals we ate in the hotel where not up to what we expected in the quality of hotel. The hotel and room was excellent just disappointed in food.
Alan
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Room is outdated, user interface with lights and AC was not efficient. Shower water pressure was alright, and room smelled musty
Soe
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Facility is a little dated but very well maintained. Staffs are excellent. They gave you a welcome basket with full of snacks and soft drinks, it was a nice surprise
Sharon
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The room had outdated furniture. The staff was not very welcoming. Breakfast was a bit below average.
qun fang Maria
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

I don’t have free breakfast
Sandeep
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

We were given the old Empress Hotel. The room really needs updating. The electrical switches were broken. We had to call them to fix one of the switch. Bathroom had a tub which is so outdated. Very small bathroom. Not sure why they did not give us the new Empress building room.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 The Empress Chiang Mai

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Empress Chiang Mai

Traveloka (95)
Other sources (1,000)
9.2
Exceptional
From 1,000 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Empress Chiang Mai

Number of reviews per page
20
40
Top reviews
Dr. Dominique
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This was a very lovely hotel, close walking distance to night market and other activities. Since it's not on the main busy road, it provides peace and quiet. I highly recommend it. I enjoyed having a mountain view room.
Yeo
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The empress is located near the night market. The location is easy commute from the airport. The hotel staff are friendly & helpfull.
Yeo
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

I have been staying at this hotel whenever I am in Chiang Mai. Of course Shangri-La Chiang Mai is the hotel very popular with tourists. It is good because of all the facility they provided and a 5 star hotel in the heart of Chiang Mai. If you want to relax and enjoy the facilities Shangri La is the upmarket hotel. However if you are on a shopping spree & relax tour. The Empress Chiang Mai provides all you need for value and its location & comfort. Chiang Mai & Chiang Rai is my preferred destination for Northern Thailand away from bustling Bangkok
Read More
Darrel
icon-
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

This is my 4th time to stay at the Empress, so I knew what to expect - and again was not disappointed. They service is Great. Breakfast buffet is well rounded, delicious, good variety, fresh and unhurried. Convenient location and great for conferences. They know how to take care of their guests.
Jacqueline
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

One of my favourite places to stay in Chiang Mai. Excellent staff and services.
Lucas
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Clean room, courteous staff
Kathiravelupillai
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great bre
Jay
icon-with Partner
with Partner
4.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Bathroom - No Shower Pan. Bath tub bathing was sort of complusory, which became very difficult with corded shower. They should upgrade their bathrooms in totality.
Hannoch
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

YES
William
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The best resort by far
Elizabeth
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Yes it was a very nice stay. The hospitality lady named Ayoy was so friendly and kind when I had to changed to a better room. I was traveling alone so she took good care of me! She told me about where to exchange money and made sure I got to the airport with special driver from the hotel. That felt really special and personalized. Thanks for a wonderful hospitality job and it was perfect vacation!!
Read More
Michael
icon-Leisure
Leisure
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Condition of hotel not good. Very understaffed. No amenities opened or staffed.
Alicia
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Amazing staff
Janice
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The staff were very friendly and helpful. When we checked in, we received two bags full of juice and goodies as a welcome gift. We were allowed a late checkout and free transportation to the airport. The room was clean and had a kettle, 4 bottles of free water/day, coffee, tea, and sugar. The hotel is only a 10 min walk to night bazaar. It is close to a 7-11 and lots of restaurants and massage places. We would definitely recommend staying here.
Read More
Barry
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The breakfasts where little underwhelming and all the meals we ate in the hotel where not up to what we expected in the quality of hotel. The hotel and room was excellent just disappointed in food.
Alan
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Room is outdated, user interface with lights and AC was not efficient. Shower water pressure was alright, and room smelled musty
Soe
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Facility is a little dated but very well maintained. Staffs are excellent. They gave you a welcome basket with full of snacks and soft drinks, it was a nice surprise
Sharon
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The room had outdated furniture. The staff was not very welcoming. Breakfast was a bit below average.
qun fang Maria
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

I don’t have free breakfast
Sandeep
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

We were given the old Empress Hotel. The room really needs updating. The electrical switches were broken. We had to call them to fix one of the switch. Bathroom had a tub which is so outdated. Very small bathroom. Not sure why they did not give us the new Empress building room.
Number of reviews per page
20
40