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Help Center - Flights

Flight Info

Managing Your Booking

Booking Information

How to Correct a Flight Passenger Name
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My Passport is Being Renewed, Can I Still Book a Flight?
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How to Select Seats on My Upcoming Flight
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Sharing a Flight Status
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Using the Search Form
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Check-in

Online Check-in with Checked Baggage
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Printing Your Boarding Pass
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How to Check In Online
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Refund, Reschedule, and other Changes

How to Reschedule a Flight Booking
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How to Change My Flight Route
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How long is the expected duration of the refund process?
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Refund Policy for Flight Facilities
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How to Check My Refund Status
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Refund in the Form of Traveloka Coupon
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Refund Policy Due to Cancellation by Airline
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Refund in the Form of Traveloka Points
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Submit Refund Difficulties Due to Forgot Password
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Travel Voucher Terms and Conditions
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Travel voucher validity
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How long is the expected duration of the refund process?
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Travel Disruption

I’m already at the airport and the airline changed my flight, what should I do?
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My Flight has been Canceled by the Airline or Rescheduled by the Airline
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How to find out if my flight has been changed by the airline?
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How to submit a refund or reschedule if my flight got changed by the airline
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General Information

Flying Policy

Using Someone Else’s Flight Ticket
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Does the Name on the Flight Ticket Have to be The Same as the ID Card?
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At what age is a baby allowed to fly?
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Which documents do passengers older 14 years old and under 18 years old need?
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Booking with Traveloka

Do I have to pay to select my seat?
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Has insurance been included in the ticket price?
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Purchasing Travel Insurance
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Am I guaranteed to get the seat that I have reserved?
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Tax Invoices

What if I cannot receive a VAT invoice for my flight booking?
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Time to receive the invoice
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Time to adjust issued invoice
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What is the amount stated on the VAT invoice?
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Time to request the invoice
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Additional Services

What’s the difference between cabin and check-in baggage?
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How to Purchase Add-ons After Your Flight E-ticket Is Issued
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About In-flight Meal
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Refund for Your Meal
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How much should I pay for extra baggage?
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How to Check If My Extra Baggage Purchase Is Successful
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How to Purchase Extra Baggage
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Purchasing Extra Baggage for Sports and Other Special Equipment
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Refund for Extra Baggage
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Types of Baggage Allowance
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How to Check My Baggage Allowance
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Payment

Travel Updates

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