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Help Center - Flights

Flight Info

Managing Your Booking

Booking Information

How to Correct a Flight Passenger Name

About Flight Status

How to Resend My E-ticket/Voucher

My Passport is Being Renewed, Can I Still Book a Flight?

How to Select Seats on My Upcoming Flight

How to Correct Passenger Date of Birth and Passport Number

Why haven't I received my e-ticket?

Flight Status Terms

How to Find My E-ticket and Receipt

How to Check My Correct/Change Name Status

Sharing a Flight Status

Using the Search Form

Check-in

Online Check-in with Checked Baggage

Printing Your Boarding Pass

How to Check In to My Flight at the Airport

How to Check In Online

Refund, Reschedule, and other Changes

How to Reschedule a Flight Booking

How to Cancel and Refund a Flight Booking

How to Change My Flight Route

About Travel Voucher

I have Submitted the Cancellation Request to Airline

Actual Flight Refund Amount Different Than the Estimation

Flight Refund Cannot Be Processed

My flight is Cancelled by Airline

Can't Submit Reschedule Due to Easy Reschedule Problem

Why is my flight refund taking so long?

Flight Refund Transfer Failed

I have Difficulties Using Easy Reschedule

My Flight was Rescheduled and Changed with The New Airline

How to Check My Reschedule Status

How long is the expected duration of the refund process?

I have Problem to Submit Reschedule Directly to Airline

How to Check My Refund Request has Been Accepted by the Airline

Refund Policy for Flight Facilities

My flight was rescheduled by airline

How to Check My Refund Status

How to Check my Travel Voucher status

Refunding a Booking After Online Check-in

How to Submit Refund Due to Cancellation by Airline

What are the available refund methods in Traveloka?

I can not Submit Refund

I Haven't Received Refund Verification Code

I Can not Submit Refund Due to Error Notification

Refund in the Form of Traveloka Coupon

Refund Policy Due to Cancellation by Airline

Refund in the Form of Traveloka Points

Submit Refund Difficulties Due to Forgot Password

Travel Voucher Terms and Conditions

Travel voucher validity

How long is the expected duration of the refund process?

What documents do I need to prepare to request a refund?

My TPayLater balance hasn’t been reflected after submitting a refund request

Before submitting a flight refund request, how can I check the amount I will receive?

Travel Disruption

I’ve checked in online, but Traveloka notified me that my flight was changed by the airline. What should I do?

What should I do if the airline changes my flight route?

I’m already at the airport and the airline changed my flight, what should I do?

Traveloka notified me that my flight was changed after I rescheduled directly with the airline — what should I do?

My Flight has been Canceled by the Airline or Rescheduled by the Airline

What are “Flight Changes” and the Special Recovery Policy?

How To Check My Preflight Notification

How to find out if my flight has been changed by the airline?

What to do when airlines change my flight without Traveloka's notification?

How to submit a refund or reschedule if my flight got changed by the airline

Will I get a refund if my flight gets canceled by the airline?

Why did my flight get canceled/changed by the airline?

General Information

Flying Policy

At what age is a baby allowed to fly?

Using Someone Else’s Flight Ticket

Booking with Traveloka

What flights support the seat selection feature at Traveloka?

How do I get into the Business Class/First Class/Premium lounge at the airport?

Are the prices for children and infant different?

Do I have to pay to select my seat?

How do I request for a flight upgrade?

Has insurance been included in the ticket price?

Purchasing Travel Insurance

May I know which airlines have already included Passenger Service Charge (PSC) or airport tax in their ticket?

Am I guaranteed to get the seat that I have reserved?

How to Activate Flight Price Alerts

How to Fill in My Name During Flight Booking

Identity Document Required for Flying

Is it possible to downgrade the class?

Why couldn’t I find any available flights for my preferred class?

How to Book a Flight

What is High Flexibility Ticket?

Tax Invoices

What if I cannot receive a VAT invoice for my flight booking?

Time to receive the invoice

Time to adjust issued invoice

What is the amount stated on the VAT invoice?

Time to request the invoice

Payment

Travel Updates

Updates on Travel Regulations during COVID-19 Outbreak

Partner with Traveloka

Payment Partners

Traveloka Vietnam Co., Ltd. Enterprise Reg.: 0313581779. An Phu Building, 117-119 Ly Chinh Thang, Xuan Hoa Ward, HCMC

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