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Help Center - Flights

Flight Info

Managing Your Booking

Booking Information

How to Correct a Flight Passenger Name
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My Passport is Being Renewed, Can I Still Book a Flight?
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Check-in

How to Check In Online
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Refund, Reschedule, and other Changes

How to Cancel and Refund a Flight Booking
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How to Reschedule a Flight Booking
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How to Check My Refund Status
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Why is my flight refund taking so long?
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I Want To Confirm Flight Cancellation from The Airline
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How long is the expected duration of the refund process?
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How long is the expected duration of the refund process?
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About Travel Voucher
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Refund in the Form of Traveloka Points
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Refund in the Form of Traveloka Coupon
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My TPayLater balance hasn’t been reflected after submitting a refund request
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What are the available refund methods in Traveloka?
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What documents do I need to prepare to request a refund?
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Before submitting a flight refund request, how can I check the amount I will receive?
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Travel Disruption

I’ve checked in online, but Traveloka notified me that my flight was changed by the airline. What should I do?
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Traveloka notified me that my flight was changed after I rescheduled directly with the airline — what should I do?
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What should I do if the airline changes my flight route?
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I’m already at the airport and the airline changed my flight, what should I do?
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My Flight has been Canceled by the Airline or Rescheduled by the Airline
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How to find out if my flight has been changed by the airline?
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What are “Flight Changes” and the Special Recovery Policy?
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What to do when airlines change my flight without Traveloka's notification?
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Will I get a refund if my flight gets canceled by the airline?
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Why did my flight get canceled/changed by the airline?
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General Information

Flying Policy

Does the Name on the Flight Ticket Have to be The Same as the ID Card?
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Booking with Traveloka

Are the prices for children and infant different?
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Additional Services

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Travel Updates

Updates on Travel Regulations during COVID-19 Outbreak
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