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Palm Heights
Hotels
9.8
/10
Exceptional
248 reviews
What Guests Say About Their Stay
Laura
10.0
/ 10
This property is just exquisite! The service, the food, the cleanliness, the hospitality. It’s one of the best properties we have ever stayed at. High recommend.
Travis
10.0
/ 10
Unbelievable!! Beautiful quaint boutique. We usually stay at the Ritz but this is a much different experience.
Henry
10.0
/ 10
The friendly service when you entered the property was so needed especially since for a well needed vacation.
Food options was good
Loved the fitness facility! Used it twice a day.
Will certainly make our way back to Palm Heights.
In the Area
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747 West Bay Road, West Bay, Cayman Islands
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Palm Heights
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Per room per night (excl. taxes & fees)
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What's around Palm Heights
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747 West Bay Road, West Bay, Cayman Islands
Discover More About Palm Heights
Location
Staying at Palm Heights is a good choice when you are visiting West Bay.
About Palm Heights
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Palm Heights exclusively for you.
Get precious and unforgettable moment during your stay at Palm Heights.
All facilities in Palm Heights
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Newspaper in lobby
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Things to Do
- Beach umbrella
- Outdoor pool
- Turkish bath
- Spa
- Garden
- Library
- Pool cabanas
- Pool sun loungers
Public Facilities
- Others
- Coffee shop
- Coffee/tea in lobby
- Elevator
- Restaurant
- SMOKE_FREE
- Safety deposit box
Food and Drinks
- Bar
- Beach Bar
- Breakfast
- Snack bar
General
- Banquet
- Swimming pool
- PARKING
- Terrace
Family-friendly Facilities
- CHILDREN_TOYS
Transportation
- Valet parking
Connectivity
- Free WiFi
Nearby Facilities
- ATM/Banking
Sports and Recreations
- Fitness
Accommodation Policy & General Information in Palm Heights
Important Note
- Fee for cooked-to-order breakfast: approximately USD 6.5 to 15 for adults, and USD 8 to 20 for children
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 25 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Service fee: 10 percent
- Resort fee: USD 90 per accommodation, per night
- Beach access
- Beach loungers
- Beach towels
- Fitness center access
- Fitness/yoga classes
- In-room coffee
- Pool access
- Spa access
- Sporting facilities or equipment
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 16:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Palm Heights | 52 |
Another facilities in Palm Heights | Laundry service, Tours, Multilingual staff, Newspaper in lobby, Wedding service |
Frequently asked question in Palm Heights
What are available facilities at Palm Heights?
There are top facilites at Palm Heights such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Palm Heights?
The standard check-in time at Palm Heights is starting from From 16:00 while the latest check-out time is at Before 12:00
Does Palm Heights provide breakfast?
Yes, Palm Heights provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Palm Heights
Other sources (248)
9.8
Exceptional
From 248 reviews
Cleanliness
9.8
Room Comfort
10.0
Service and Facilites
9.8
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Traveler Reviews Palm Heights
Number of reviews per page
20
40
Top reviews
Laura
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
This property is just exquisite! The service, the food, the cleanliness, the hospitality. It’s one of the best properties we have ever stayed at. High recommend.
Travis
Leisure Family
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Unbelievable!! Beautiful quaint boutique. We usually stay at the Ritz but this is a much different experience.
Henry
Leisure Family
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
The friendly service when you entered the property was so needed especially since for a well needed vacation.
Food options was good
Loved the fitness facility! Used it twice a day.
Will certainly make our way back to Palm Heights.
Riqueza
Leisure Family
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
This is a fantastic property with beautiful views, great food and drink, and the very best part of the experience is the service — unparalleled, amazing guest service that rivals anywhere in the world. Wonderful time for me, my mother and two daughters. We will be back!
Carlos M.
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Amazing and most unbelievable stay! Highly recommended.
Kingsley
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
If I could give this review 10 stars I would. My wife and I and another couple spent 5 days here. We didn’t know what to expect … what we experienced was like nothing we’ve experienced at other resorts. The attention to detail of our stay, the friendly staff through the resort, the fantastic food, the accommodations and the overall layout and look of the resort was fantastic.
This is a must when traveling to Grand Cayman!!!
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Jerome
Leisure with Partner
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Absolutely wonderful experience for our first time in the Caymans. Every aspect of this hotel is a 5 star experience and the staff really take care of your every need. We also had a rental car and they took care of that with valet service free of charge. Amazing spa which we liked so much that we came back for massages twice. We will definitely be back and there is no other place that we would choose to stay while on Grand Cayman
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Wendy
Leisure Family
10.0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
The property was beautiful and the location was perfect. The staff is incredible. We will definitely be back!
Rachel
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
Excellent stay.
Natalia
Leisure with Children
10.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
The nicest staff!
Mary
Friends and Family
10.0
/10
Reviewed 58 week(s) ago
Hotels.com verified review
An amazing property with exquisite room and vies. Delicious food and amazing service.
Duncan
10.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
Beautiful property with great beach views beside a busy road
kevin
Leisure with Partner
10.0
/10
Reviewed 72 week(s) ago
Expedia Group verified review
More individual environment than high-rise hotels. Excellent staff assistance on everything. A first-class choice...
Huma
Leisure with Friends
10.0
/10
Reviewed 74 week(s) ago
Expedia Group verified review
The most sensational hotel I’ve ever been to. Ambiance and location were incredible! Loved how close the hotel was to the beach. Everything was so easily accessible. Staff was friendly and super knowledgeable. Tillies was the best restaurant on the island. Had the best time! I will definitely be going back ❤️
Ryan
Leisure with Partner
10.0
/10
Reviewed 79 week(s) ago
Expedia Group verified review
Palm Heights is cool and chic, yet comfortable and understated. One of the highlights is the beach. From the vibey set up, white sands, and incredible service - it is a sanctuary! The staff is amazing and make you feel at home. Concierge makes everything a breeze and possible. The staff is from all over the world, so it was fun to get to know them. Be sure to get to know George, Sunshine, and Grazia on the beach. You’ll be in great hands. Timothy, Giuseppe, and Shailend are so kind and helpful at Tillie’s.
The gym was also incredible. The classes offered are top-notch and the facilities are elite. We can’t thank Palm Heights enough for an amazing week in paradise!
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Simone Natalie
Leisure
10.0
/10
Reviewed 82 week(s) ago
Expedia Group verified review
Property was stunning. The staff was amazing. They responded immediately with any questions or concerns I had while visiting.
Kiley Ann
Leisure Family
10.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
This was my 2nd stay here, service was not a good as it was back in 2019. It was still good, just not as good.
Salvatore
Leisure Family
10.0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
We have been a frequent visitor to Grand Cayman. We have stayed at the Kipton Seafire but decided to give The Palm Heights a try, OMG so glad we did! What makes this place so
Incredible? Upon our arrival we are escorted to a beautiful room to check in where they offer you a cold towel and a hand massage! Rooms are not available until 4pm but no worries they provided us with a place to change, and off we were to the beach and they called us when our room was ready. The service on the beach and throughout the resort is exceptional! A big shout out to Grace at Coconut Club, as well as
All the servers, they make your time on the beach exceptionally enjoyable, but none of it would be possible without the exemplary leadership from Deborah who goes above and beyond to make your time at The Palm the most memorable time ever! Please make The Palm your hotel choice you will not be disappointed! Already planning our next trip here! Can’t wait!
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Adam
Leisure with Partner
10.0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
Took a quick getaway with my wife, and Palm Heights was the highlight of the trip. The staff was fun, friendly, and very attentive. The suites, pools, and lounges had amazing aesthetics and everything we needed. Even the Palm Heights premade drinks in the minibar were really good. The beach was clean, not crowded, and offered plenty of activities whenever we wanted it. The restaurants were fantastic and always available when we wanted a snack. Overall, the hotel had the perfect vibe for the getaway we had hoped for.
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Katharine
Leisure with Partner
10.0
/10
Reviewed 97 week(s) ago
Expedia Group verified review
This is one of the best hotels and vacations we have ever had. The staff at Palm Heights are so warm and welcoming, the service is top notch. Wonderful food, charming and thoughtful design. Soo romantic, and just a gorgeous beach. So many special corners and details. Different events and amazing food. Just a perfect trip.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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