Leonardo Hotel Liverpool

Beautiful clean hotel modern next to the docks

Right in front of the Royal Albert Dock. Easy walking distance to the city center. Variety of dining options. Very pleasant and friendly staff.

The hotel is now slightly dated and in need of a refurbishment but in saying that it is a great hotel. In prime location right by Kings Dock parking which gives a discount to users staying at hotel. Get your hotel receipt stamped by reception then present to parking offie upon leaving. The hotel staff are absolutely wonderful so friendly and helpful. You cant go wrong staying at the hotel. You have to pay extra for breakfast if not part of your booking but it is a full breakfast. Walk across the bridge and book a tour of the city worthwhile. Recommend hotel and will stay there again.

Great location

The only issue was the lack of taxi's in the vicinity. The hotel called a taxi for me but it didn't arrive, my mum has mobilty issues and is recovering from surgery and walks with a stroller, we ended having to walk over a mile into the city centre to find a taxi rank. For that reason, i wouldn't stay there again, if I had mum with me.

Only complaint we have was we couldn’t find anyone in the parking area (kings dock)) to help claim our discount on the parking fee, everything else was fine

We recently stayed at Hotel Leonardo in Liverpool for a conference, booking three rooms for four nights. Unfortunately, my experience was marred by the awful behavior of Demi at the front desk. She was rude, confrontational, and, when I tried to explain the catalogue of errors we'd encountered during the first 12 hrs of checking in, she told me to "stop talking!" This level of disrespect is completely unacceptable for any type of role where you are customer facing. While I do want to acknowledge that the manager could not apologise enough and assured me that they would address the situation with Demi, I was dismayed to encounter her again at check-out. In my opinion, Demi is not suited for a front desk role, and she needs significant improvement and training in basics of customer service. Not once did she acknowledge the errors they had made or apologise that we were being made to move rooms again (for some of us it was the third room in 12 hrs). Although the rest of the staff were polite and professional, Demi's behavior completely overshadowed our experience, and I cannot recommend this hotel based on the way we were treated. It left such a bitter taste that I would certainly wish no one else is subjected to that level of disrespect.

We recently stayed at Hotel Leonardo in Liverpool for a conference, booking three rooms for four nights. Unfortunately, my experience was marred by the awful behavior of Demi at the front desk. She was rude, confrontational, and, when I tried to explain the catalogue of errors we'd encountered during the first 12 hrs of checking in, she told me to "stop talking!" This level of disrespect is completely unacceptable for any type of role where you are customer facing. While I do want to acknowledge that the manager could not apologise enough and assured me that they would address the situation with Demi, I was dismayed to encounter her again at check-out. In my opinion, Demi is not suited for a front desk role, and she needs significant improvement and training in basics of customer service. Not once did she acknowledge the errors they had made or apologise that we were being made to move rooms again (for some of us it was the third room in 12 hrs). Although the rest of the staff were polite and professional, Demi's behavior completely overshadowed our experience, and I cannot recommend this hotel based on the way we were treated. It left such a bitter taste that I would certainly wish no one else is subjected to that level of disrespect.

Hotel was over priced. Room was basic and clean. Bedding was clean and crisp. Pillows were uncomfortable. The Aircon did not work so the room was hot. Bathroom was clean. Overall it was significantly over priced and I would not recommend it or stay there again

Hotel ok, basic clean but nothing special. Food expensive, greasy fish and chips. Staff lovely.

Nice hotel with a lovely view. Location on the docks was fun. Breakfast was great.

Lovely hotel friendly staff and comfy bed.

Great value. Second time we've stayed

Location to everything, cost, size of room.

Lovely hotel enjoyed our stay

The lobby area etc was clean and tidy however I was disappointed with the room there was a sounds of running water all night in the bathroom, the air conditioning/heating not working and the shower was more of a trickle of water. When I complained the receptionist said sorry! Only having booked 3 rooms I felt this was an appalling response!

The room was ready on time. Beautiful room. Fantastic views over the docks. Very helpful staff. Didn’t eat in restaurant but looked good.

The stay was good. The bathroom was a bit dark and grim, but the beds were comfortable. Overall, it was fine.

Outstanding hotel chain !!! Would highly recommend !!!!

Great hotel on the docks. Exec rooms are spacious, comfortable with decent amenities