The Mill Hotel

Clean and comfortable room albeit quite small Great atmosphere & local brewery beer Friendly staff and riverside location

Sadly, there is no lift and for my wife to climb to the third floor was a challenge. We understand that the listed status of the building does not permit a lift. Could this be reviewed? Otherwise a lovely hotel.

I would have liked to see some fresh fruit salad at breakfast. Also more choice of breads. The bedroom was very comfortable and relaxing. We were fascinated by the old mill wheel in the bar. Beautiful view of the Meadows.

Lovely location however our room was absolutely tiny and had no hot water so couldn’t even shower in the morning. Complained and was told that management would be informed; still waiting for a call. Very poor

The room was very small, with no proper place for bags and the bathroom could use some upgrading. The staff at the bar and breakfast were excellent but unfortunately, the same cannot be said about the reception staff, especially the young girl with dark hair and glasses. The reception staff could learn about customer service from the bar staff. We were not made feel welcome and it felt like we were inconvenience both at check-in and check-out by the same person.

Lovely stay comfy and tasty breakfast

My room was adequate but quite sparse. It was clean and warm. I would have liked a bedside cabinet. There was nothing by the bedside. The view was lovely.

X

Our room was great, staff we're lovely and the setting excellent. A great stay we will be back.

Much improved since our visit about 2 years ago. Bar staff Friday supper helpful & friendly, v good. Breakfast Sunday, good service and good food.

As a single woman I hate it when a receptionist openly states my room number for anyone to hear. Then inadequate signage in a series of corridors, a broken step, missing carpet treads, an uncomfortable mattress, rock hard pillows and a very poor shower all convinced me I will never return to this hotel. A shame because its location, the mill wheel and views are superb.

a very picturesque area and view from my room,easy walking distance in to the town and great for local walks

Great hotel, great staff

Very nice very helpful front desk helped us get a taxi after phoning round many!

It was a lovely hotel, felt nothing was too much troible, from the welcome on reception, to the dining room staff. Our room was ample size and had all you would expect, including extras like a coffee machine and biscuits. The views from the room were a bonus too

Staff very good. Try hard to be helpful. Had to move rooms after one night with no heating. Second room had broken toilet seat and tv not working properly. Room maintainance very poor. Hotel in nice location by fields and river.

Surprised that no connection to Reception from room - a long walk for a couple with arthritis and dementia. Also no room service- trying to take food back to our room would be extremely difficult.

We thoroughly enjoyed the trip. The hotel was very comfortable and the position of the hotel is lovely

The hotel is in a lovely location, surrounded by nature, shops, and restaurants, which makes it very convenient. The staff were friendly and welcoming, the receptionist even offered to help carry our luggage, which we really appreciated. That said, the hotel could benefit from some refurbishment. There is no lift, which makes it difficult when carrying luggage to higher floors. Our room, located on the second floor, was very warm despite the heating being off. We had to keep the windows open, and unfortunately, that meant a few spiders found their way inside. The bathroom was quite small and heated up quickly. I also found the tap a little stiff to use, and it broke while I was trying to open it. We had a family room with a sofa bed, but unfortunately, it wasn’t comfortable, the mattress was uneven, creaked loudly, and caused us two sleepless nights. When we asked about alternatives, we were told the only option was a zip bed, which didn’t sound like a significant improvement. Breakfast was good and had all the basics, but it would have been helpful if staff mentioned that different styles of eggs could be requested, we only found out afterwards, and the scrambled eggs didn’t appeal to us. Overall, this hotel is fine for a short stay, especially if you value the location and friendly service. For longer family stays, however, comfort may be an issue, particularly with the sofa bed.

I was allocated a room in the annex. It would have been helpful to have had a map or better instructions on how to find the door /room or better still walk customers to the door! The room was cosy and basic but the shower room was not clean. The shower had residue on the tiles (I didn't use it!). The bed was hard as were the pillows. Bar staff were incredibly helpful and the food was incredible.