Swissôtel Sydney

Everything was great, the location, the room, the staff. But we came back 12 days later and the elevator was still not fixed yet, the elevator sounded scary and made us uncomfortable.

Great room, great service, great location. But they really need to fix some of the elevators, they sound really scary and making everyone uncomfortable.

I stay here along with a few other properties roughly every two weeks, Hotel is nice. Breakfast is good. Reception was good. Service in other areas is lacking. As long as you do not mind the lack of proper service, it is a nice hotel and very convenient.

Clean, helpful staff, good services n facilities

Accueil parfait. Chambre signature avec accès au salon est excellente. Hôtel bien situé car proche des commerces et des restaurants. Ceci dit, Sydney est bien desservi par les transports (trains, métro, light tram, uber…). Et puis, il y est agréable de se balader à pied (sécurité ok).

Amazing hotel and location is perfect.

Its our fourth stay here, love it

First time to Australia (Sydney). Hotel is in the heart of the city close to all the famous and not so famous attractions. Train and LRT systems are excellent and cheap.

Excellent experience for our 2 night stay over Easter. Staff even gave my daughter a large plush bunny, which made her immensely happy!!

We were greeted by the staff in a very friendly manner. They were very helpful and knowledgeable about the area and where was good to eat. Although we visited during a public holiday there was still plenty to do. The room was very comfortable and clean. We had an issue with the television (the previous guest had unplugged something) but it was fixed by the maintenance man (JC?) within 10 minutes. The room was always cleaned daily and there was always plenty of complimentary teas and coffees. These were topped up on a daily basis as was the water. The room had plenty of hangers in the wardrobe, an iron and a hairdryer. The towels were lovely and soft too. I think most of the rooms are set up with a desk, but I would like to have seen a small sofa so that we didn't have to sit on the bed to watch tv. This was the only thing I would have changed. The swimming pool was lovely and warm and there were plenty of towels and sunbeds. Overall, this was an excellent stay for us. I did read some of the reviews and felt that they were unfair so I would definitely stay here again and would recommend it to my friends and family. Thank you for making our stay so lovely. Deborah and Justin

Good

Corner room faced the industrial rooftop next door. Was a low-floor room which is understandable, but charging top-rates for a premium facility that isn't premium isn't value-for-money

Beautiful hotel at a reasonable price, located in downtown Sydney. Went with my three tweens and husband for vacation and it was wonderful. Worth paying extra for breakfast which is a bargain for a plethora of food to choose like chef baking omelette. Cool roof top pool, next to a mall and convenient to walk or take the Tram.

No

Tommy was dirty and not set up despite arriving 3 hours past checkin. Missing linen and room items.

Our stay at the swissotel was great, we always celebrate some of the special moments at swissotel and the quality hasn't changed at all.. it was only one night stay but we enjoyed every minute of it. Also service at the lounge was superb. I didn't catch their names but during canape hours and breakfast in the morning hotelier/server were kind and thoughful.

Never got to see the property. Expedia pulled a bait and switch on the price and dates & despite contact in 30 seconds cancellation wasnt allowed &full cost required for dates unusable to me. Would love to have spent time at Swissotel. I’m sure they’re a good hotel

Check-in again was smooth and proffessional.

The staff were helpful and friendly. The room was spacious. The location was great. Within walking distance of everything we needed to get to.

Great location