DoubleTree by Hilton Cheltenham-Cotswolds

The room was great , but the breakfast was atrocious. Queuing up to get coffee with one machine broken and the staff in the restaurant with dinner serving was so appalling that we waited 45mins to an hour to get served. We had to rally around them but the fact that they wiped the bill was a nice bit of compensation.

We had very good time, nice spotless room, good food, really loved it. Spent really nice weekend

We had a great time-and what really stuck out was the reception staff and the massive help with how to stay

Clean comfy room. Spa could do with an upgrade, changing rooms were worn and a bit dirty

The room was clean and spacious

The car parking arrangement is the most terrible as it carried out some work and requested customers to move their car out before 9am the next day. And there is no parking lot around that area. The hotel room shower enclosure is loose and almost fell down. No one goes to check before assigning the room to guests. And it's a bit noisy as the next room was drilling something. The swimming pool is very crowed, one lane closed for swimming lesson, water is not very hygiene. Very unlikely to choose to stay this hotel again and recommend to others. It also affects my impression to all hotels under Hilton group. It's terrible experience

Our room was dog-friendly , as requested, very clean and spacious. No complaints at all. The staff were all very polite, friendly and efficient. Really good!

Lovely place

A good stay, the reception staff were attentive and our dog was made to feel welcome. The room was large, far larger than most hotels. We stayed in October the room was rather warm at night, we tried to get the air conditioning running but no luck. I was told the following morning that it was only available in the Summer. Parking on site was good, no issues finding a space in the weekend we stayed. All in all a very good value stay.

Breakfast and staff very good

Very convenient, staff are friendly and room is very clean.

Good hotel. Premium rooms spacious and quiet. Good breakfast choice. Swimming pool, hot tub no control and off more than on), steam room , sauna, spa treatments. Good spot for Cotswold trip

Lovely hotel , great cosy room up in the roof, could hear tawny owls. All staff really helpful , ate in evenings which was all good

breakfast v good was not free ? Hotel excellent as always staff good friendly etc

E

We had a lovely stay. We arrived earlier than expected but used the leisure facilities, unfortunately no disabled changing room only disabled toilets. We later checked in. We had stayed here previously and we were aware of the amount of stairs. As I have a disability we asked for a room which was more accessible. We were give a upgrade to room 405 and able to park close to the room, no steps or stairs. Room spacious and clean, very comfortable bed. There were bath robes but no slippers. Location and parking excellent, easy drive into Cheltenham. Breakfast was excellent except that the uncut bread was not replenished, no decaf cappuccino in the drinks machine. There was cooked meats but no tomato or cucumber available. We would definitely stay again.

Excellent staff - very helpful and supportive

Room lovely spacious & clean Swimming pool really nice

Look forward to our next visit all A1 in our opinion

Liked the heated towel rail