DoubleTree by Hilton Cheltenham-Cotswolds

With a lake and stream and woodland. I enjoyed hearing the Tawny Owls hooting just behind the hotel, and seeing the Grey Wagtails taking food to their nest by the lake. The staff were friendly and helpful. Good to have electric vehicle charging on site too!

Good hotel. Very reasonably priced for this level. Breakfast is very good. SPA facilities are really good as well and included in price. Thank you

Room was comfortable. Breakfast was good plenty of choice lovely outlook from restaurant

It was a very pleasant experience. All persons very pleasant. The only thing I found difficult was by being in room 420 there was no indication as to the direction for the pool etc.

Lovely hotel, superb staff, clean, good quality bed and bedding. Guest use of the spa facilities is great.

Good

We were so looking forward to our stay as it was planned as some luxury around cheaper forms of accommodation. The first room we were put in had an air con unit outside the window which was noisy and reception kindly moved us to another room. I was really looking forward to having the room serviced daily however this didn’t happen. One day I left the “come back later” sign on the door (presuming it was requesting the housekeepers to come later in the day, after we left. No one came. The next day I asked a housekeeper to clean the room and I was told I will need to go to reception and request it, which I thought was odd but didn’t have time to go as I was in a rush. The next day the towels were changed only after my partner specifically requested it. Otherwise, the property is lovely in a beautiful location.

Hotel is in a lovely location, looks better in photos than in person, a bit dated in places. The beds are really hard and uncomfortable too. The service from bar and breakfast colleagues was really good. My biggest gripe is that there was no lifts for us to use. We were put 2 floors down from reception and had to carry a baby and all our bits pushchair etc down or up 2 flights of stairs every time we wanted to do something. Staff just watched us each time we saw them with no offer of help. Really poor accessibility for people with babies or disabled as steps everywhere. They have ancient manual lifts which you aren’t allowed to use and have to find a colleague for, who are never around when you need them. Ridiculous in this day and age, you must sort this out as I would not stay again based on this as It ruined our stay. Need to apply logic when a booking comes through given the access issues.

A long walk to our room, but quiet. Good breakfast Restaurant menu limited and expensive

As described. Clean & comfy.

Spa was xlosed for the week whichbwas highly disappointing. I was unaware of this until arriving at the hotel, it would have been polite to mention before i booked as i probably wouldnt have stayed here if i had known.

I was really annoyed I booked the hotel to use the swimming pool and sauna and on arrival was told they were closed for upgrading. If i new that prior to arrival i would have choosen another hotel. Paid £111 in advance and was not offered a discount because the facilities were closed.

Such peace having spent a few months in a city centre. A brilliant stop over for any kind of traveller. My room was A1 too with a lovely view.

Pool out of action! Food mediocre. Room cleanliness poor.

Breakfasts always great, nice pool and excellent gym facilities.

An ok hotel, nothing to shout about

Highly recommended place to stay. Clean and spacious rooms, comfortable bed. Very friendly and supportive staff

Really enjoyed it, just needed to swimming pool to be warm & it would have been a really nice stay

Really good hotel for Cheltenham and the staff were very helpful when our room was too noisy - next to a pump room for the hotel heating.

Happy enough, staff very helpful