Hampton Suites Serviced Apartments

Good location for us do to family nearby. Local pubs within 10 minute walk. Portsmouth Rd is noisy from vehicular traffic.

Bathroom wasn’t that clean, internet didn’t work, we opened the window as it was very hot, and someone tried to get in. My wife and daughter were in the room at the time.

It was very noisy from the road traffic

Likes: Convenient location, communication with the staff in the nearby hotel was good and after a mistake made on the booking they were very helpful in resolution, there was a row of shops across the road for quick grocery items. Dislikes: Poor quality furniture. The bed was so close to the wall that one of us was unable to get in and out easily. The bathroom cabinet was not screwed to the wall so unless you were very careful you might pull it down on top of you in getting in and out of the shower. The car park was wholly inadequate resulting in us having to use the pay car park opposite (meant you needed to get out by 9 a.m. to avoid having to pay). The back door lock did not work so whilst egress was fine using the button, getting with the key didn't work, so a walk round to the front was required. Loo seat was loose. Loo itself was very low so old folks need to be aware that getting up and down wasn't so easy. Sofa in the main lounge was past its sell by date. Wouldn't recommend or return, there are so many better in the area.

Very clean ,Lovely laid out apartment.

Ironically the hotel you pick your keys up from is lovely and the staff efficient and attentitive. The headlines are that this is cheap accommodation, and for the money it is good enough with a decent amount of space, good beds and was squeaky clean on arrival. The details - The carpark you arrive in looks like a bombed out town in the middle east. Shipping containers dotted around, cracked concrete that slopes off into a void between the buildings and car park. An inconvenient walk around the building follows. A bent front door that doesn’t open or close very well greets you, followed by your flimsy apartment door secured with a single lock in the middle. The apartment was clean enough and looked quite new. But, everything was very cheap and cheerful. Cheap furniture, no bedside lamps, washing machine cupboard door hanging off, loose bathroom tap and a broken tv. The tea cups are comically big, and cooking equipment clean, but lacking. The couch was hard and small. One of the bedroom doors didn't close and the fridge was smelly because it was turned off. For the money is was ok, but I’d rather spend more to get more.

Place looks tired. Floors and curtains etc worn out. The cue cards for the place out of date. Wi Fi password didn’t work so had to call the hotel. The heating controls different to the photo and two radiators never came on. The controls to the heating system didn’t work. The large lounge tv has a purple line going down the screen as the screen is going. Three parking spaces taken up by a portakabin. Would not recommend this place.

When we arrived we discovered that there were no instructions supplied for any of the appliances. This is dangerous. We worked out how to use the oven by ourselves but we could not make the hob work at all. On Googling the issue (which we had to do as there were no instructions supplied) it appeared that the hob only worked on with certain types of saucepan. Fortunately we were able to use the microwave for cooking our beans. There was no oven glove supplied either; so we had to use a folded tea-towel to retrieve our hot meal from the oven. This is extremely dangerous. The bathroom is a death-trap. The toilet is crammed into the corner with so little room between it and the wall-heater that you have to sit on it at right angles to use it. My husband had to stand at right angles to it to use it. The shower is a lot higher than the floor and there is no grab handle. Also there is no way to keep the water running unless you keep one finger jammed on the on button; which makes having a shower a very long and rather inefficient process. Our daughter tried having a shower at bed time on the Saturday night (about 10.00) and there was no hot water at all: so not only did she have to keep her finger jammed on the button to keep the water running, it was freezing cold. Considering that these were supposed to be luxury apartments and we paid a lot of money for 2 nights we were extremely unimpressed. We have had better stays in budget hotels.

It was great to have a self contained flat. We brought groceries and cooked for ourselves. The only concern was to have better lighting at the back of the property. It was hard to see where we were walking.

It was great to have multiple spaces for us to work and have separate bedrooms. The kitchen was well equipped. The shower lacked power, and the toilet seat needs fixing. It would have been nice to have some table lamps in the living room for a more relaxed feel.

Great option for a family trip to London!

The car park was extremely cramped, with a significant drop-off that was hard to spot in the dark—making it very easy to accidentally damage your vehicle. The apartment was poorly equipped: there were no tea towels for drying dishes, no dishwashing liquid, and no dishwasher, which left the cutlery and utensils less than clean. Additionally, my son lost something under his bed, and the area was very dirty. On a positive note, the apartment was warm, quiet, and conveniently located near a train station.

Good location. Kingston is close by and so is Hampton Court Palace. Property good and clean. Our bed was getting a bit tired though, felt like we had a hill in the middle of the bed. Although we did not make use of much of the kitchen facilities it had enough to accommodate a good stay.

Dominic, a staff at reception was excellent in attending to our needs.

At Check In, Dominic was excellent and attended to our needs. It is staff like him that make customers come back. Thank you Dominic

Apartment was lovely looking. The bed was an absolute pile of crap. We couldnt sleep from the discomfort and both left with back pain. Took away the joy of being away.

Moldy bathrooms, never received the stated 7 day service, had to request toilet paper twice and call multilpe times to have it delivered. Horrible place, do not stay there!

Our best stay yet. We stayed in a lovely one bed apartment. Spacious and modern with a wrap around balcony.

Excellent place to stay

We had a very pleasant stay, rooms were clean, staff helpful You get what you see