Hampton Suites Serviced Apartments is located in area / city Elmbridge.
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Hampton Suites Serviced Apartments
Apartments
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7.2
/10
Pleasant
294 reviews
What Guests Say About Their Stay
Christopher
10.0
/ 10
It was suitable for our needs (3 adults and 2 children). No air conditioning, but that was not such a big problem as we were in a basement apartment. Everything we need was there plus a mobile/WhatsApp connection if you needed anything. Would definitely stay again.
Angela
10.0
/ 10
It was great to have multiple spaces for us to work and have separate bedrooms. The kitchen was well equipped. The shower lacked power, and the toilet seat needs fixing. It would have been nice to have some table lamps in the living room for a more relaxed feel.
Obianuju
10.0
/ 10
Our best stay yet. We stayed in a lovely one bed apartment. Spacious and modern with a wrap around balcony.
In the Area
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Portsmouth Road, Thames Ditton, Elmbridge, Surrey, England, KT7 0XR
Main Facilities
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WiFi
What's around Hampton Suites Serviced Apartments
Portsmouth Road, Thames Ditton, Elmbridge, Surrey, England, KT7 0XR
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General
Near Hampton Court Palace
Location
With a stay at Hampton Suites Serviced Apartments in Thames Ditton, you'll be near the airport, just a 5-minute walk from River Thames and a 5-minute drive from Hampton Court Palace. This apartment is 3.6 mi (5.7 km) from Chessington World of Adventures and 6.4 mi (10.3 km) from Twickenham Stadium.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
River Thames - 0.4 km / 0.2 mi
Hampton Court Palace - 2.7 km / 1.7 mi
Richmond Park - 5.4 km / 3.3 mi
Chessington World of Adventures - 5.7 km / 3.6 mi
Twickenham Stadium - 10.3 km / 6.4 mi
Royal Botanic Gardens, Kew - 11 km / 6.8 mi
Epsom Downs Racecourse - 11.8 km / 7.3 mi
Syon Park - 13.3 km / 8.3 mi
Wimbledon Centre Court - 13.3 km / 8.3 mi
Surrey Hills - 13.5 km / 8.4 mi
Wimbledon Tennis Club - 13.6 km / 8.4 mi
King's Road - 13.8 km / 8.6 mi
Stamford Bridge Stadium - 15.5 km / 9.7 mi
Mercedes-Benz World - 15.6 km / 9.7 mi
Airport Bowl - 16.1 km / 10 mi
The nearest airports are:
Heathrow Airport (LHR) - 36.8 km / 22.9 mi
Gatwick Airport (LGW) - 46.1 km / 28.6 mi
London City Airport (LCY) - 94.9 km / 59 mi
Farnborough (FAB) - 43.1 km / 26.8 mi
The preferred airport for Hampton Suites Serviced Apartments is Heathrow Airport (LHR).
Business Facilities
Featured amenities include dry cleaning/laundry services and laundry facilities. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 12 guestrooms, featuring kitchenettes with refrigerators and ovens. 65-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
All facilities in Hampton Suites Serviced Apartments
Common Space
Exterior
Others
Nearby View and Attractions
Connectivity
- Free WiFi
General
- Parking
Public Facilities
- Smoke-free area
Hotel Services
- Laundry service
Accommodation Policy & General Information in Hampton Suites Serviced Apartments
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has not indicated whether there is a smoke detector on the property
- This property is professionally cleaned
Pets
Service Animals Allowed
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General Information
Popular Facilities | WiFi |
Check-In / Check-Out Time | From 16:00 - to 11:00 |
Available rooms at Hampton Suites Serviced Apartments | 12 |
Number of floors in Hampton Suites Serviced Apartments | 2 |
Another facilities in Hampton Suites Serviced Apartments | Free WiFi, Parking, Smoke-free area, Laundry service |
Frequently asked question in Hampton Suites Serviced Apartments
What are available facilities at Hampton Suites Serviced Apartments?
There are top facilites at Hampton Suites Serviced Apartments such as WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hampton Suites Serviced Apartments?
The standard check-in time at Hampton Suites Serviced Apartments is starting from From 16:00 while the latest check-out time is at Before 11:00
How many stars does Hampton Suites Serviced Apartments have?
Hampton Suites Serviced Apartments is a 4.0-star hotel.
How many floors does Hampton Suites Serviced Apartments have?
Hampton Suites Serviced Apartments has 2 floors.
How many rooms does Hampton Suites Serviced Apartments have?
Hampton Suites Serviced Apartments has 12 rooms in total.
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More Reviews from Other Guests in Hampton Suites Serviced Apartments
Overall Ratings & Reviews Hampton Suites Serviced Apartments
Traveloka (2)
Other sources (292)
7.2
Pleasant
From 292 reviews
Cleanliness
7.8
Room Comfort
8.0
Service and Facilites
9.2
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Traveler Reviews Hampton Suites Serviced Apartments
Number of reviews per page
20
40
Top reviews
Melanie
with Friends
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
I wish to make a compliant. I booked 3 2 bedroom apartments but was only given a family room and one 2 bedroom apartment. The first apartment was filthy and so the guests had to ask for a different room. Then once they had left the room and returned none of the door keys worked. Other unrelated guests had the same issue.
Kaele
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
A decent bed and clean if spartan bathroom.
For a serviced apartment, there was very little in the way of servicing .. furniture was haphazard, there was a musty smell and no air con (to be fair it I stayed during an unseasonably hot time), which made the experience more unpleasant. No coat hangers, hair dryer or anything much other then mismatched cutlery.
The check in was a 5 min walk down the road, which meant dragging a case along. Not my favourite experience.
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Amber
with Children
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Unfortunately, our stay was very disappointing. The biggest issue was that there was no bedding provided at all for the living room sofa bed(just a sheet over the bed), meaning the children had nowhere suitable to sleep - no quilt, no sheets, and no pillows. This was a basic necessity that should have been provided.
We tried contacting the host through WhatsApp and messages but received no response, even after checking out. We also had no WiFi password. The information sheet said to refer to a tent card for the details, but there was no tent card available.
The bedding that was provided in the other rooms was not acceptable either, as one of the sheets was dirty. We were also told there was parking at the property, but there was no parking available out the back. There was affordable paid parking opposite, but this should have been made clear beforehand.
The listing is well priced and in a good location to get to Chessington world but overall, the lack of communication and missing essentials made the stay very uncomfortable, especially with children.
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Anne-Marie
Friends and Family Family
2.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Do not stay here with children, it is not safe due to large, low, bottom opening windows that do not lock and have no safety catches.
Only half a dozen car park spaces for 2 full apartment blocks
Sofa bed metal frame was seriously broken with sharp metal sticking out in multiple places
No bedding provided for sofa bed despite booking for four people and only having one double and one single bed
Check in at another hotel almost a mile away
We were provided with fans as it was extremely hot, these did NOT work
Wifi was very poor and does not work with the smart TV's
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Jackie
with Friends
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The worse place I have ever stayed in
James
Friends and Family Family
2.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
This is the worst place we have ever stayed and I am 45! It's absolutely filthy disgusting place. There is dirt everywhere, it's clear it is never cleaned properly, it has health and safety issues everywhere, the battery pulled out it the fire alarms, no fire alarm test completed, screws on the floor, curtains had fallen down and no one had put them up before we came. The smell is beyond weird, just filth not cleaned properly and it's built up. No idea what the stains are everywhere and do not want to know...We raised this every day for the first few days and no one ever came, even after we were promised a deep clean. It's hard to imagine this type of place exits in 2026! They don't reply to hotels.com who are also next to useless. All pretending to maintain and manage the property but actually just abandoned. Take money and offer the worst experience ever. I cannot say loud enough, do not stay here regardless of short or long term!! No amount of words can explain how awful it is. I live in the area and we needed a place while moving house, I am ashamed that this is a business operating in our area. Shameful of the management, staff not trained or looked after with no idea what to do. Stay away.
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Kevin
with Partner
2.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
I booked the wrong date by mistake. They told us to contact hotels.com and it would be fixed. We did that, and booked and paid for the correct dates. Hotels.com achieved nothing. Then we stayed there, it was atrocious, dirty and insecure. See my review from 7 days ago and note the same issues raised by others over a long period. Absolutely the worst place I have ever had the misfortune to stay, and due to safety concerns we are informing the authorities. Hotels.com sent loads of AI messages claiming to be from real people and saying they couldn't do anything. Garbage.
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Kevin
with Partner
2.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Far and away the worst place I have stayed in years. The car park is full of trash, the back door was propped open to allow anyone in, the apartment had a modern bathroom but the main room furniture and floor need replacing. The glassware was dirty.
CHRISTINE
Friends and Family Family
8.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
The apartment was bejou and clean. The photos made it look a bit larger. But it was fine for our stay anyway . The car park for the apartments is small. There is a low cost public car park over the road though. Which is handy.
Nathan
with Children
4.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
They left us outside the property in the blistering heat for 25 minutes with young children whilst finding someone with the key. They then took us into the wrong apartment. Eventually we got to our apartment and there was small pieces of broken glass on the floor, small bits of food in the fridge and generally not very clean. There was also no bedding for the sofa bed.
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Arvinder
with Children
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Following my stay, there were not enough towels for the 5 occupants in the apartment. The parking situation was very poor. It was not made clear the parking opposite was charged even though I specifically asked. There was zero availability in the carpark next to the building.
The apartment was clean and well maintained.
The pictures when booking are very misleading as the place is much smaller than you would expect.
If anything I would like some compensation due to the extra parking I was having to pay per day.
Thanks
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Christopher
Friends and Family with Friends
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
It was suitable for our needs (3 adults and 2 children). No air conditioning, but that was not such a big problem as we were in a basement apartment. Everything we need was there plus a mobile/WhatsApp connection if you needed anything. Would definitely stay again.
Sandra
Friends and Family Family
2.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Awful place, dirty, neglected and felt unsafe.
- bedding had stains of blood and insects.
-smelling bedrooms, kitchen and bathroom.
- someone tried to force their way into the bedroom late at night
-unsuitable for families with children.
- unhelpful staff, poor security.
Sharon
with Children
2.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Unfortunately i can't give a n honest opinion of the Hampton Suites, as there was a problem with my booking. I'm not sure if it was Expedia's fault, or that of the property's, but when i arrived to collect the keys from the nearby Crowne Plaza as instructed, i was told that the property was undergoing maintenance and i should not have been allowed to book it in the first place(i had booked it two months prior). This was particularly frustrating as i have sent an email only days before my arrival to ensure everything was in order and to confirm that there were 5 of us staying.
The person on the hotel reception was helpful and to be honest put in a very awkward situation. We were offered accommodation within the hotel itself, but after approx. 2 hours of back and forth negotiations and changing of rooms, we eventually checked into two bedrooms in the hotel. As there were no spare beds available onsite, my daughter had to sleep on the floor. We were travelling from overseas, so this was not an ideal situation, especially as we had been up since 4.30am. This was also part of a birthday trip for my eldest son, so a lot of plans had to change regarding meal arrangements and having my family sitting around most of the evening waiting for the accommodation situation to be resolved was a very disappointing and not to mention infuriating. Top this off with a fine a week later for parking that was supposed to be complimentary - that issue now resolved thankfully.
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Steven
2.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Check in for this property was at the Crowne Plaza Hotel on the same street. I parked in their car park for 10 minutes to check in. For this I received a parking fine, which unbelievably has been upheld despite my providing the details of my reservation and their own record of my being in the car park for 10 minutes. This is a first for me, being fined by the hotel I am checking into. I was not asked to register my car at check in, no doubt because there was separate parking for the apartment that I was occupying.
They spent time showing me where to park and at no time during the check in process was I asked for my car details.
I’m astonished that a paying customer would be treated like this.
There were some dirty clothes in the apartment from a previous occupant.
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Phil
Friends and Family Family
6.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Shower door was missing, only 3 towels despite being 4 of us, missing cutlery and general cleanliness not great, parking was shocking got blocked in, fire protection was poor fire door propped open on hallways, and front and back doors wide open!
Jane
with Children
4.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
The property is in a poor state, the outside doors to the block don’t lock properly, the car park is restricted as they have placed very large storage units in it and there is a lot of litter in the car park. The hallways of the complex stink of cigarettes and cannabis. Someone propped open the fire safety doors and would often prop open the entrance doors causing security and safety issues. The apartment itself wasn’t particularly clean, the bathroom smelt of urine, there was a pair of men’s trousers screwed up in the bathroom cupboard, the shower was missing its door and had a shower curtain rail installed but no shower curtain- so every time you had a shower the tiny bathroom would get wet. The positioning of the toilet makes it challenging to use if you need to sit down as there is very little leg room- poor design and best suited to very short people. The main bedroom wasn’t clean and in desperate need of a vacuum, the bed is so big it’s a struggle to get around it without hitting the tv which is on the wall- I’m only 5ft6 so not tall! The kitchen was okay but barely had any cutlery given that it could supposedly sleep 4. Also only 1 wine glass. One the dining chairs was broken with no attempt at repair. It also looks like some of the people are living there and not guests - maybe emergency housing, not a big issue but it’s not really a hotel style holiday let that we were led to believe from the marketing blurb. Not what we were expecting. It’s functional.
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Charlotte
Friends and Family Family
6.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Apartment was spacious. Shower door didn't seem like it had been cleaned from previously. Despite floor may have looked clean, up close you could tell it needed a good scrub.
Had a pleasant stay it had done the job we needed a good sleep. Bed sheets were clean.
Simon
Friends and Family Family
8.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
Plenty of room in carpark at back of property. Check in at hotel up the road easy. Bare minimum pans/plates etc. A good base for Bushy parkrun.
gemma
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
lovely apartment easy to cheek in definitely stay again
Number of reviews per page
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