Mercure Warwickshire Walton Hall Hotel & Spa

Check in very slow checked in on line so no hassle but you try find room 422 out of 2-3 big buildings without cueing up to ask which took half hour as very slow at reception Don’t glasses in room or fridge as I’m guessing they want you to drink at the bar and at there prices can see why one rum and coke and a wine £18.18 was not told the swimming pool and spa was not included in room price £117 fir one night so that was another £24 for a few hours fir two of us As you walk in restaurant there’s a sign saying egg on toast or porage pancakes lighter breakfast is £5 so walked over to ask for this and was told no don’t do this £33 fur a full English or nothing Everything you did seemed like they were trying to take as much money as possible with out really doing a lot my view any way lovely buildings and surroundings pond out the front is nice would nit stop again unfortunately

Lovely setting

Property is in a great location and close to Warwick castle. Unfortunately the room was very dirty with dust and cobwebs all around the room. Some items in the kitchen were dirty and had not been cleaned. Pool was warm and the facilities were good.

Accommodation was nothing special but perfect for my needs and had everything I needed for a good night's sleep

I had booked a weekend for my parents in one of the superior rooms in the main house. When they checked in they were informed of where to park outside the main house. As we drove round there were a variety of barriers preventing us from parking, we were then informed that we would not be allowed to park as there was a wedding happening the following day. We were informed to park a distance from the main house and my parents to walk further (disabled parking was unavailable). My father, who struggles to walk and is 82 was left expected to walk much further than he was cable of. The folllowing evening when I dropped them back at the hotel only to find out that they were directly over the wedding evening, and could not sleep because of the noise. They were moved rooms but this added to a later than they were usual too late night. At no point were we informed that there was a wedding event, They were due to leave the following day at 0630 to travel back to Ellesmere Port to miss traffic. My father after this ordeal slept the rest of the afternoon (which is unlike him). I feel the whole experience has been completely ruined and the communication and sympathy and understanding very lacking. At this stage, I would not recommend. We expect a call to discuss from the venue and hope their reaction will amend our extreme disappointment.

Had historic room but was up two flights of stairs and no lift. Restaurant meant a walk outside. Weather was good but would be a problem if not. Breakfast was £13. Was ok. Pool was £12 per day which we did not know until we arrived. Plenty of parking and lovely grounds. Some parts greatly in need of refurbishment.

Efficient but not particularly warm welcome. Breakfast is not included so I can’t comment on that. £12 charge to use pool and gym was pretty steep so I can’t comment on that either. Bed was comfortable. Room was pretty soulless and the tea & coffee making facilities were perfunctory- no biscuits or complimentary water. Barman was very good. Probably a good venue for a conference or work event but I wouldn’t rush back

Beautiful area and very nice restaurant and I hope that they finish the main building which would be magnificent

stayed at hotel on 25 April 2026 for one night having booked a superior double room using hotels.com app. While the room itself was pleasant, the heating system was not functioning. I had to walk for more than 5 minutes to reception to report the issue, as the room telephone went unanswered. A small heater was initially provided, but it was insufficient for the size of the room. I therefore returned to reception to request either a larger heater or an alternative room. I was then shown another room; however, this was not of the same superior standard, and unfortunately, the heating there was also not working. As a result, I chose to remain in my original room, where a second heater was eventually provided. I had checked in late in the evening expecting a relaxing stay, but instead spent several hours trying to get the room warm, which was quite disappointing. Additionally, I noted that there were no dressing gowns in the room and no room service available, despite these being advertised as part of your offering. Overall, I am very disappointed with the level of service I experienced. I have contact the hotel directly before submitting this review and demanded an explanation but they did not even respond to my complaint.

Très déçu par mon expérience dans cet établissement. L’accueil a été particulièrement désagréable : aucune volonté d’aider lorsque j’ai demandé à décaler ma réservation, malgré une demande faite rapidement. Le manque de considération client est vraiment regrettable. Pareil pour Hotels.com qui ne m'a pas du tout aidé. Le service client est géré par une IA qui fait tout pour nous décourager de nos demandes. Ensuite, la prestation n’était pas du tout à la hauteur de ce qui est annoncé. Je m’attendais à séjourner dans un château, mais j’ai été logé dans des dépendances anciennes, mal entretenues et loin du standing promis. Il y a un véritable décalage entre les photos présentées et la réalité sur place, ce qui est trompeur. Au vu de cette expérience globale, je ne recommande pas cet établissement et n’y retournerai pas.

We were disappointed that the pictures advertising the Walton Hall Hotel & Spa were quite deceptive. The actual hotel is not at all connected to the historic Walton Hall, and the hotel wing and room that we experienced were very worn and in need of a renovation. The pool and fitness room were listed on Expedia as amenities, but these facilities are not owned by the hotel and require payment for use (after registering our complaint, we were given free passes). On the plus side, the beds were comfortable and the wifi worked.

The rooms are very clean however the beds are not as comfortable as you would expect for this type of establishment. The staff was very friendly however the restaurant was very understaffed and the food was mediocre for the price. Nice place to stay but would not use the restaurants.

We've been visiting this place for decades and our most recent visit, since taken over by Sunday, fell short of expectation. Maybe teething or transitional issues but the place has lost its charm. We were surprised to be charged for swimming, £12 pppd, this had always been included previously. We went down to the bar and restaurant for dinner but left within 10 minutes as there was no atmosphere at all, you could hear a pin drop, no music or TV on, no one wanted to speak. We chose a table to sit on and it hadn't been cleaned, can't say the bar staff were run off their feet... The grounds are beautiful and the rooms are always clean, fresh, with everything you need. Now you have to request housekeeping via an App, it will not be done routinely. Obviously these companies want to find every way to increase profit but it might come at detriment to what makes this place lovely. Not sure we'll be back.

Room was clean and functional. Bar area was small but ok as wasn’t too busy. Too many emails and texts for check in and door code wasn’t received so still had to wait at reception to get that. We were going to use the pool but at £12 per person it was not worth it - there should at least be a concession rate for hotel guests. A functional stay but couldn’t consider it a good one.

Didn’t get the chance to have a wander around and enjoy the facilities, but what I did experience was great, as were the staff

Room was not in the main old building which is prominently shown on advertisement. Parking was good. Very quite, need a car to travel to surrounding areas and attractions.

Dated Expensive food and drinks Breakfast poor

Gym / Spa not included. Bed was lumpy. Lounge music at dinner was too loud and had adverts. No PAT testing undertaken on any appliances in room, some emergency lights were requiring servicing. Dinner was ok - steak swimming in blood, broccoli had salt added, and skin on fries were no skin on as well as solid overly salted.

The room was ok, a little dated. The online check in procedure was clunky and not intuitive. Breakfast was average, dining room was dirty and overall the experience was poor

Don’t come if you’re a family. Came last night and the restaurant doesn’t cater for children. Paid for a meal which my daughter couldn’t eat as it was over seasoned for adults then got asked for a tip. Then left our swimming stuff in the room by mistake came back to collect but as ‘after three’ apparently no one in the hotel can access the area or tell me if it’s been found. Poor communication and no attempt to assist from the staff. Be aware the pool and spa are extra with limited access time for children. Clearly focused on trying to be a ‘boutique’ Spa hotel and is in no way family focused.