โรงแรมเมอร์เคียว วอร์วิคเชอร์ วอลตัน ฮอลล์ แอนด์ สปา

You arrive and will be advised that you need to pay for the room and that you cant get incidentals billed to you room as these need to be pay as go! When you pay at the bar / restaurant they seemed to be clueless about needing a VAT receipt and will ask you to scan a QR code for a receipt. However you will find out that in fact this is not a VAT receipt that is emailed to you and need to ask the hotel to manually write out a VAT receipt. The restaurant menus has about 6 mains which is fine, except that for me when I ordered they came back not once but twice to advise that my choice was out of stock! If you want to use the gym/spa its an additional cost at £12 per day and having used the gym the equipment is dated and not all working, both sauna and steam room are tired, however the pool is a good size, but for me it would not be worth the money. The staff were polite and worked to a good standard and some of the above would not be their fault, I think it was more to due with the hotel going through some kind of ownership change, however it did not make for an easy stress free stay.

Room and bathroom was lovely and clean happy with stay staff where lovely and helpful

- walls were paper thin. Could hear the conversation of my neighbours, switches, toilet (yes) etc - room temp was at 24 deg; lowered it then woke up in a furnace to find it had moved itself back to 24 deg - no bedside table

The staff were so helpful and friendly, especially Krishe. Couldn’t have asked for more from them. Parts of the estate are a little tired but it looks like they are renovating the main old building and in general, the family had a great time there. The 2 bed apartment was huge.

Booked an overnight stay for new year's eve for some peace and quiet. The hotel is in the middle of nowhere so the area waa blissfully quiet, the rooms however were a little on the noisy side owing to the exceptionally

I didn’t expect the Ritz for £65 a night, but the rook was very basic, not even a bottle of water or a biscuit !! 🙄 and given there is no hand held shower, a shower cap would also have been useful. Communication is poor, and very disconnected across whole site (i.e quote “the hotel doesn’t have anything to do with the spa”, and a distinct lack of reply to emails) Food was OK though - but not enough to pull me back anytime soon! Sorry.

Didnt have breakfast

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The room heating did not work and a plug in electric fire of the type used in a shed or garage was in the room.The plastic seal at the bottom of the glass screen over the bath was missing so the bathroom flooded when I showered.This was repaired the second day.On the first night I had three guests for dinner at the hotel restaurant.When we were leaving I asked to sign the bill but was told that it was a separate company and I had to pay then.The same at breakfast.When I went to use the gym I was again told a separate company and to pay before entry.Today the swimming pool was closed.I use Hotels.com for many of my hotel bookings and am a gold member.For the first time they have let me down.This is not a four star hotel.However I rated poor and not terrible as the staff that I met were good.

It was generally just ok. Room was a bit tired but it was quiet and that's what its all about.

Room was lovely as always, don’t know about the new changes as I didn’t get chance to try, but great value .

Staff were forgetful and didn’t seem to understand what was going on. Restaurant wasn’t busy.

Yes

The food was actually really delicious and reasonably priced! Good choice for buffet breakfast. Room was huge and lots of windows and good heating. Loved the swim and massage I had too. Beautiful surrounds to take a walk also.

Everything was great except 2 things. 1. There was no menu available to see what the restaurant offered so i went out 2. I paid to stay so i thought it was tight yhat i had to pay extra to use the gym

We booked a spa and afternoon tea experience for my husbands birthday. On arrival we were greeted by a member of staff who showed us round. The pool was nice but a little cold. We then went for our treatments which were amazing. We then went to the restaurant for or afternoon tea. Unfortunately it was a mess. It obviously had not been cleaned up since breakfast and there was food left on every table. It was really off putting. We were served our afternoon tea 15 mins after our tea came out which by then had gone cold. After that we went to check in. We got to our room which smelt of smoke and then we found lipstick and a brown stain on a pillow. We went to reception and explained and they switched us to another room. We booked dinner in the restaurant which by the evening had been cleaned. The food was really lovely however the garlic bread that my husband ordered was forgotten and took 10 mins to arrive after our dinner had come out. My husband paid the bill and when I checked it they had given us the wrong bill. Luckily for us it was cheaper than what we actually owed. Overall we were really disappointed with the whole experience. The one thing we were impressed with was how lovely the staff were. From the Spa staff to the restaurant staff. It is just a shame as the hotel needs some desperate love and attention and maybe management need to support the staff a little more.

The staff and upkeep of this hotel does not suit the surrounding area and the grounds. While many reviews seem really good, I question their validity. The poor drab, stained carpets through along with the stained and water leaked walls are what you’re actually going to get. Internet consistently drops out and won’t reconnect. Staff are rude and insulting. Definitely a place to avoid.

The hotel was fine overall though rather tired looking in places. Outside could do with being painted in places which creates a rather shabby look which could be improved reasonably easily.. The big problem was being unable to get access to my room on the second night due to the code failing which meant I had to walk to reception to get this dealt with rather than just going to bed.

We had a fire alarm go off at around 06.30 in the morning, i evacuated the room, no staff were present to offer advise. After about 5 minutes the alarm was silenced, so i went back to my room, then the Sounder went off another 6 times as the staff did not know how to reset it. I have sensitive ears and they are still ringing now which i had documented with reception. So always close the bathroom door when taking a shower as the steam sets off the sensor as it thinks its smoke. Basically this is what setoff the alarm in this case.

All great