โรงแรมเมอร์เคียว วอร์วิคเชอร์ วอลตัน ฮอลล์ แอนด์ สปา

Room was clean and functional. Bar area was small but ok as wasn’t too busy. Too many emails and texts for check in and door code wasn’t received so still had to wait at reception to get that. We were going to use the pool but at £12 per person it was not worth it - there should at least be a concession rate for hotel guests. A functional stay but couldn’t consider it a good one.

Didn’t get the chance to have a wander around and enjoy the facilities, but what I did experience was great, as were the staff

Room was not in the main old building which is prominently shown on advertisement. Parking was good. Very quite, need a car to travel to surrounding areas and attractions.

Dated Expensive food and drinks Breakfast poor

Gym / Spa not included. Bed was lumpy. Lounge music at dinner was too loud and had adverts. No PAT testing undertaken on any appliances in room, some emergency lights were requiring servicing. Dinner was ok - steak swimming in blood, broccoli had salt added, and skin on fries were no skin on as well as solid overly salted.

The room was ok, a little dated. The online check in procedure was clunky and not intuitive. Breakfast was average, dining room was dirty and overall the experience was poor

Don’t come if you’re a family. Came last night and the restaurant doesn’t cater for children. Paid for a meal which my daughter couldn’t eat as it was over seasoned for adults then got asked for a tip. Then left our swimming stuff in the room by mistake came back to collect but as ‘after three’ apparently no one in the hotel can access the area or tell me if it’s been found. Poor communication and no attempt to assist from the staff. Be aware the pool and spa are extra with limited access time for children. Clearly focused on trying to be a ‘boutique’ Spa hotel and is in no way family focused.

Slow Wi-Fi, really worn bed and chair. Starting to feel overall tired. Great leisure facilities though!

I great hotel

The apartment felt clean and the beds were very comfortable. The staff were all very friendly and there was a very good atmosphere being family friendly. The children splash time was great, with spa faculties available and sun loungers, you really felt like you were at a resort. The location is exquisitez One of the best family get away we have ever had. We will be back.

Good

The room was nothing like the pictures. It has a very small triangular window in the corner, and the slopped ceiling cuts right into living space. The staff were very friendly though.

You arrive and will be advised that you need to pay for the room and that you cant get incidentals billed to you room as these need to be pay as go! When you pay at the bar / restaurant they seemed to be clueless about needing a VAT receipt and will ask you to scan a QR code for a receipt. However you will find out that in fact this is not a VAT receipt that is emailed to you and need to ask the hotel to manually write out a VAT receipt. The restaurant menus has about 6 mains which is fine, except that for me when I ordered they came back not once but twice to advise that my choice was out of stock! If you want to use the gym/spa its an additional cost at £12 per day and having used the gym the equipment is dated and not all working, both sauna and steam room are tired, however the pool is a good size, but for me it would not be worth the money. The staff were polite and worked to a good standard and some of the above would not be their fault, I think it was more to due with the hotel going through some kind of ownership change, however it did not make for an easy stress free stay.

Room and bathroom was lovely and clean happy with stay staff where lovely and helpful

- walls were paper thin. Could hear the conversation of my neighbours, switches, toilet (yes) etc - room temp was at 24 deg; lowered it then woke up in a furnace to find it had moved itself back to 24 deg - no bedside table

The staff were so helpful and friendly, especially Krishe. Couldn’t have asked for more from them. Parts of the estate are a little tired but it looks like they are renovating the main old building and in general, the family had a great time there. The 2 bed apartment was huge.

Booked an overnight stay for new year's eve for some peace and quiet. The hotel is in the middle of nowhere so the area waa blissfully quiet, the rooms however were a little on the noisy side owing to the exceptionally

I didn’t expect the Ritz for £65 a night, but the rook was very basic, not even a bottle of water or a biscuit !! 🙄 and given there is no hand held shower, a shower cap would also have been useful. Communication is poor, and very disconnected across whole site (i.e quote “the hotel doesn’t have anything to do with the spa”, and a distinct lack of reply to emails) Food was OK though - but not enough to pull me back anytime soon! Sorry.

Didnt have breakfast

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