Mercure Warwickshire Walton Hall Hotel & Spa

The grounds and the old manor hall are beautiful lots of wildlife and birds. The spa / leisure centre is also very good but is ran by a seperate company to the main hotel which why it might explain it is better ran than the main hotel. We enjoyed our stay and the room (double suite in main hall building ) was good and spacious including a/c. A few things lacking ... service can be slow at the bar, some friends tried to get flowers out in our room and hotel was very unhelpful. The rooms in the main hall are up one or two flights of stairs no lift and no porter to help with bags. There is no room service ! And the restaurant is open at limited times and limited menu . The hotel has recently been taken over from mercure and stil seems to be finding its feet but seems to being ran as a 3-star hotel on 5-star premises hopefully the new company make a go of it and can invest back in the hotel to fix these small number of gaps as it has great potential.

The hotel’s garden surrounds are stunning, especially in the summer. The room itself was decent, with a comfortable bed and a spacious layout. However, the only downside was the staff at the bar. We ordered a bottle of wine and were given small glasses. We politely requested larger ones but were still given two different sizes. It felt like she wasn’t particularly enjoying her job and there was no friendly interaction during the transaction. On the other hand, the receptionist at reception was lovely, with a warm smile and a helpful attitude.

Had a wedding to attend to nearby and stayed for one night. On arrival , even though I had already checked in online which was very easy , the reception staff was fantastic. Greeted us with a smile and on a very hot summers day welcomed us with cold iced lollies . Much appreciated for thank you . Room was very spacious, clean and the bed very comfortable. For an old property, is well maintained. The only disappointment was that you have to pay for use of swimming, sauna and steam facilities. Which at the time of booking . This was not stated on the site I booked through . I will definitely stay again

Didn’t like no air con

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The hotel is in a beautiful setting and easy to get to. Our room was well placed in the older part of the hotel and was clean and fresh good facilities and liked the bath and seperate shower fantastic. Iorn/board hairdryer fridge kettle all used good quality and clean. Liked the eco housekeeping only cleaned every 3rd day or if you asked this suited us. However the reception hall we walked through to get to rooms was not clean a party had clealry taken place earlier on in the day so could excuse this a little but by 3rd day still not cleaned up dirty glasses uncleaned floors such a shame as bldg had so much potential. A wet towel sat outside the entrance for 24 hours before anyone moved it. The whole place just lacked some TLC and needed some general maintenance like why do you have screws sticking out of the back of bedside tables, think they are meant to be screwed to wall but clearly werent. Of course this was just our room others may well have been different. Did not find the receptionist on arrival helpful or friendly although when we checked out she was lovely. We had paid for breakfast but did not attend 2nd day as the quality on day 1 was so bad. Go to the garden shed in wellsbourne instead super cafe. The location is perfect easy to reach local areas of interest and nothing too far away. Instructions for arrival clear and concise. The grounds where amazing and well worth a wander round.

It’s dated and needs some tlc - sadly things like layout don’t help, but things like light sensors only lighting after you reach different bits of the corridor just felt cheap and a poor experience. On arrival there were bugs on the window, had clearly not been used/cleaned for a while

Lovely night stop over , room was lovely, friendly staff, clean lovely location. Outstanding for way I paid

Food is poor especially for the price. Rooms are basic and items such as kettles and ironing boards are very poor A/C wasn’t working in the restaurant so it was about 35C in the room

Nice grounds. Location was far from any town so we had to use Uber all the time. This increased our costs. Breakfast was pricey and not offered as part of the stay. Room had no microwave or refrigerator. Was ok for the money.

While we appreciated the opportunity to use the pool at no extra charge when we checked in, our overall experience was disappointing. Upon approaching the apartment, the window and paintwork appeared neglected, with peeling paint. Inside, we noticed large areas of marks on the walls in the kitchen and lounge, dust on the fan in the kids' bedroom, and dirt and hairs in the bathroom. A used razor was left on the cupboard, and the floor was marked with grout. The overall appearance was untidy, with stains on the carpet and chairs, and the kettle was filled with limescale. The patio area was also covered in bird mess, and the outdoor furniture looked unkempt. Unfortunately, we were unable to comment on the food or breakfast, as we did not dine there or stay overnight. The number of issues we encountered made us feel unsatisfied with the stay, especially since no alternative room was available for our family of four. Ordinarily we would have put up with a few issues but this was too much to ignore. Poorly maintained and doesnt feel clean. Please read reviews next time. We booked this as it looked lovely but was very disappointed when we saw the room.

Dirty, worn, bad food, bad service

The location is stunning . The room was ok apart from the bathroom smelled. Some of the improvements were ok . When you order a £35 pound ribeye a steak knife should be placed on the table Would have liked some ketchup, nobody to ask same for breakfast.disappointed that they don’t except cash . Drinks are overpriced & if your serving Guinness put it in a Guinness glass & fill it to the top not a 3” head. Would I stay again YES definitely. It’s nice staying somewhere where you’re not worrying if your vans safe.

Really disappointed. One night stay for >£150, then told the gym was an extra £12 charge and breakfast an extra £16 (+£5 for standard breakfast items) making it £21 for 2 poached eggs on toast! My room was 2 single beds pushed together both of which had springs coming out the mattress. Bathroom was filthy, 2 members of staff entered my room without knocking. Woman on reception was helpful and the only shining light in this overpriced hotel.

Check in very slow checked in on line so no hassle but you try find room 422 out of 2-3 big buildings without cueing up to ask which took half hour as very slow at reception Don’t glasses in room or fridge as I’m guessing they want you to drink at the bar and at there prices can see why one rum and coke and a wine £18.18 was not told the swimming pool and spa was not included in room price £117 fir one night so that was another £24 for a few hours fir two of us As you walk in restaurant there’s a sign saying egg on toast or porage pancakes lighter breakfast is £5 so walked over to ask for this and was told no don’t do this £33 fur a full English or nothing Everything you did seemed like they were trying to take as much money as possible with out really doing a lot my view any way lovely buildings and surroundings pond out the front is nice would nit stop again unfortunately

Lovely setting

Property is in a great location and close to Warwick castle. Unfortunately the room was very dirty with dust and cobwebs all around the room. Some items in the kitchen were dirty and had not been cleaned. Pool was warm and the facilities were good.

Accommodation was nothing special but perfect for my needs and had everything I needed for a good night's sleep

I had booked a weekend for my parents in one of the superior rooms in the main house. When they checked in they were informed of where to park outside the main house. As we drove round there were a variety of barriers preventing us from parking, we were then informed that we would not be allowed to park as there was a wedding happening the following day. We were informed to park a distance from the main house and my parents to walk further (disabled parking was unavailable). My father, who struggles to walk and is 82 was left expected to walk much further than he was cable of. The folllowing evening when I dropped them back at the hotel only to find out that they were directly over the wedding evening, and could not sleep because of the noise. They were moved rooms but this added to a later than they were usual too late night. At no point were we informed that there was a wedding event, They were due to leave the following day at 0630 to travel back to Ellesmere Port to miss traffic. My father after this ordeal slept the rest of the afternoon (which is unlike him). I feel the whole experience has been completely ruined and the communication and sympathy and understanding very lacking. At this stage, I would not recommend. We expect a call to discuss from the venue and hope their reaction will amend our extreme disappointment.

Had historic room but was up two flights of stairs and no lift. Restaurant meant a walk outside. Weather was good but would be a problem if not. Breakfast was £13. Was ok. Pool was £12 per day which we did not know until we arrived. Plenty of parking and lovely grounds. Some parts greatly in need of refurbishment.