ホテル VM プリズマ

受付は皆さんとても優しい対応で好感触。ロビーに水と小さなペストリー(甘いチョコクロワッサン等)が置いてあり自由に頂けた。心配りが嬉しい。部屋は広くて清潔でとても良かった。電気ケトルも綺麗でした。立地条件が良い。ショッピングのメインストリートにも近い。一本裏の通りで静かにすごせましまた。レンタカーでの旅なので駐車場について心配でしたがホテル地下駐車場を利用する事ができました。駐車場から部屋までエレベーターで楽にスーツケースを運べて、車に忘れ物を取りに行くのも直ぐです。駐車料金1泊20ユーロについては許容範囲かと思います。まだ利用するかと聞かれたらもちろんYESです。

真夏のとても暑い日に宿泊したが、部屋の冷蔵庫がほとんど機能していなかった。エアコンの効きが悪く、夜何度も目が覚めて体調を崩した。 ベッドのマットレスが固かった。 部屋のアップグレードがあったが、元々バスタブ付きの部屋を予約していたのにアップグレードされたやや広めの部屋がバスタブ無しの部屋だった。 アメニティはボディーソープ、シャンプー、紙コップと小さなポケットティッシュのみ。2泊したところペットボトルの水も含めてアメニティの補充はなかった。 部屋の掃除はちゃんとされているように感じた。

Horrible teníamos media pensión y la primera noche nos pusieron pegas como que no estaba registrado,alf final nos dejaron cenar y que lo metían en el sistema segundo día lo mismo les enseñamos y mandamos por email el pago de la media pensión y contactaron con hotel.com y nos dijeron que estaba todo ok ya el tercer día el mismo problema que teníamos que pagar las cenas anteriores y nos dijeron que no podíamos cenar ni la responsable del hotel dio la cara y chica de recepción no supo hacer nada horrible los tres días para cenar algo que teníamos pagado

Très belle chambre, bien équipée. Personnel très sympathique. Hôtel très bien placé, accès direct à la rue principale. Tres facile de se déplacer a pied

A equipe foi sempre maravilhosa. As meninas do dia todas muito simpáticas. O café da manha estava otimo. Pena que só tomei 1x na minha reserva de 2 dias porque tive que sair as 7 e o café começava 7:30. Tive problemas com a TV. Mas resolvi deixar pra lá e nao ver o jogo e tudo bem. O quarto é otimo. As amenites Tb. Recomendo muito o hotel e voltaria com certeza

The room was clean, staff are helpful. Wifi not always reliable. Bathroom design was not practical

10/10

O teto do banheiro estava descolando, não fomos avisados na plataforma que tinha que deixar caução, tivemos que utilizar o elevador de serviço, além de que os funcionários não nos levou ao quarto e nem apresentou o hotel.

We booked a family suite, and the room was quite large. However, the bathrooms were very small. Parking was expensive and squeezing the car into the space was challenging. But it was located below the hotel and accessible by elevator, which was very nice. The staff was friendly. The location was excellent. Very clean.

Two years ago, I stayed in Andorra and had a great experience. This time, I returned to celebrate my daughter’s 9th birthday and booked a hotel in the city center, but unfortunately, it did not meet our expectations. At check-in, we were told that parking costs 30 euros per night, despite it being listed in the reservation. We also arranged a birthday cake and were told it would be provided free of charge. Problems started immediately. The elevator was covered in cardboard and became increasingly dirty with dust and construction debris. Every morning we were woken up by construction noise. In the room, the hair dryer stopped working after 30 seconds but was replaced the same day—however, the staff showed no apology or understanding. The bathroom was not properly cleaned, basic items were missing, and the bed linens were not arranged correctly. Housekeeping was inflexible with cleaning times. The internet did not work at all, even after we reported it twice. The biggest disappointment was the birthday cake. It was promised in the morning, but no one came. We waited until 4 p.m., went out, and only received it at 10 p.m., which was far too late and poorly organized. Additionally, the air conditioning did not work, making the room uncomfortable. Overall, this was a very disappointing stay. For the price we paid, the service was far below expectations. In my opinion, this hotel deserves no more than 2 stars, and I would not recommend it.

Personal atento y habitación limpia y espaciosa. Buen desayuno

Quarto muito bom, localização perfeita, café da manhã extraordinário. Único senão é que fiquei nos quartos da coluna 207 & 208, onde o duplicador da internet não alcança.

A internet bastante precária.

Internet Wi-Fi péssima. Café da manhã excelente. Cama boa, quarto espaçoso, acústica deixa a desejar…. Localização excelente, estacionamento muito caro.

tudo impecavel

Staffs are really friendly and helpful, location is perfect, walking distance to the shopping area

La habitación muy buena, el personal muy bien. Lo único y que en 2025 siga de esta manera es que el wifi era muy muy malo, me oarece un servicio escencial que sea de calidad hoy en día. No hay excusas.

La habitación super comoda

Parfait. Hôtel très agréable et bien situé. Personnel très aimable ! Le petit moins : le prix du parking

Chambre familiale spacieuse et propre(2 SDB 2 wc). Literie confortable. Bien décorée. Accueil attentionné. Petit déjeuner délicieux.