ホテルレルム

Excellent stay. Everything was fantastic. Thank you.

Good staffs at hotel They treat us like family

We had multiple issues with our room. TV had white spot in middle of screen and often pixelated and volume dropped out. Glasses/ mugs in room not cleaned. Only one white coffee cup on arrival they sent us another mug. Tea not restocked! Left room for 7 hours came back to horrific sewerage smell in bathroom - maintenance were called arrived half an hour later prepared to pour solution down drain and agreed how bad it smelt. Weird piece of equipment being used as toilet roll holder even though there was one on wall. Shower gel and shampoo removed from shower recess removed and discarded. Shower recess looked rusty under door. Airconditioning very warm overnight despite being set at 21.5 overnight appeared to turn off and read 23.5 in morning. Dinner in restaurant ordered calamari described as being served with aoli came smothered in chili powder- inedible-was replaced as we pointed out there was NO mention of chili on menu. Only one restaurant open throughout stay. Was good to be only charged for one nights parking.

Clean room & comfortable

Lovely hotel & staff. Room service food was delicious. Fun extras for the children. Only downside was while in the pool we were told to get out, due to both lanes being booked by individuals. The day before, one lane was for bookings, the other for everyone to use. Nice facilities but don’t expect the pool to be available.

They upgraded us to a giant suite. Our stay was awesome.

Hotel Realm was mostly nice. The staff were friendly, everything was easy to get to... From gym, pool, sauna and spa. To the roof top bar of Leyla which had solid cocktails. All restaurants were roughly a 5-10 min drive. I thinks a few small things would make Hotel Realm the perfect 5 star: 1. Ensuring to have a blackout blind in the bedroom, as the main reception lobby lights beamed through the entire night which made for a sleepless night. 2. Allow visitors to turn the room temperature below 19.9 degrees, as even though I put temperature to 19.9 the thermometer showed that the room was still 24.6 degrees. 3. Either have a plug in the bathroom so people can use hair dryer provided or have a mirror so people can use hair dryer in the lounge area. 4. Have "Way Out" signs in the carpark, it's not difficult to get out of. I just saw a basic needs for it. 5. A better selection of condiments, it would have been great if I could put Hollandaise on my poached egg. The only condiments the had were tomato sauce, BBQ sauce and Tabasco. It would have been perfect at the buffet breakfast to have other options. 6. Price list for room snacks 7. And have access to Netflix and Disney, as the hotel TV and movies were subpar. Most definitely a 4 and a half star hotel though.

Spacious room, nice location, lovely hotel

Make the pool more fun and less

Lovely stay

Staff were friendly and helpful

Room was clean staff were friendly, great stay definitely will be back!

Loved the modern building and finishes and the large comfortable suites with balcony fresh air and sky views.

Check in was easy, even though we were likely given some erroneous information on timings of complimentary cocktail and canapés. We were, however, accommodated with a drink and nibbles at the bar. The hotel restaurant did not have any available reservations for this hotel guest. The blanket on the bed had excrement stains (picture available) and smelled like someone had slept in the bed previously, but the sheets werent changed. The mattress was lumpy, and in our opinion, should be changed. We were ignored by two reception staff upon checkout and had to go back a second time. Complimentary coffee and croissant were good, would have been even better if the latter had been provided on an actual plate. The parking was free on the weekend, which is of course a bonus.

After checkout I was not given a parking pass and was led to believe I didn’t need one to exit the car park. After the concierge gave me the pass i was able to drive out. It was needless confusion.

Service in all areas of the hotel was amazing. amenities were fantastic, staff were very friendly. Hotel was in a great location.

Always absolute pleasure to stay here. The bed, the pillows and free in-house movies for my child is 10/10. It’s safe , quiet and convenient of parking directly under motel it ticks all the boxes for travelling with my child.

Yes

Great service from staff, all the nice little touches make this a true 5 star property.

Clean comfortable quiet . Heating control required service