Hotel Realm

Very friendly staff, nothing was too much trouble. Pool, sauna and steam room were good. Great breakfast and clean spacious rooms.

Great room with comfortable beds

Great breakfast options.

Clean, smelled lovely and very functional

Good quality 4 star hotel, excellent location, free parking and breakfast but the room and the pool are not 5 star. The promotional photography on the website and marketing saying this is the premier 5 star hotel in canberra sets a very high expectation expecting a W hotel/ shangrila or intercontinental but not up to that standard My room had no shower gel, air vents are full of dust, and no tv remote. Air con is old, cannot set temp lower than 22. Reception / service from bibi and kuldi were warm and efficient resolved most issues. Renovated 7-8 yrs ago based on an old hostel Breakfast is in their main high end restaurant. Excellent decor and selection Gym is nice but open only until 8pm Would stay again but would not pay premium prices.

Great checkin experience. wonderful room conditions. the dinner food down stairs was amazing. Also unforgettable breakfast.

Good size rooms, comfortable beds and pillows. Great gym. Good sound proofing Blockout curtains Helpful concierge and reception.

Room was ok - we stayed there a few times. Breakfast was disappointing - they offered the same food everyday and to top it off you had to pay for barista coffee. The ordering for the coffee was also poorly serviced.

The room needed attention the staff were all lovely breakfast was very good

Big room, helpful staff

Amazing hotel and staff. Special thanks to Adam. He is an amazing handsome young man who is very helpful and attentive. Made my stay very comfortable and memorable. Joe

Very nice hotel with great amenities: swimming pool, dry and wet saunas, good gym. Breakfast has a lot of choices, very tasty. Will recommend this hotel to friends and family!

Clean room and very friendly staffs!

Wow! What an incredible stay. The staff were so friendly and accomidating, the room was amazing, food was wonderful. I really have no faults on this place. Id book againg, reccomend to others and i even bought a voucher for a christmas present to this place!

Room was

Very good location, a nice stay!

The hotel itself is very beautiful and the facilities are genuinely excellent. Unfortunately, the internal communication between staff significantly let down what could have been a great stay. Prior to arrival, I booked and then called to request a cot and a late checkout due to travelling with a baby. I was told both were noted, with a confirmed checkout time of 12pm. When we arrived at the room, there was no cot provided. Between 11am and 12pm, three separate staff members knocked on our door asking if we were checking out. Each time I explained that we had a baby and had arranged a late checkout. The lack of communication between staff was obvious and disruptive. Due to the repeated interruptions, our baby was woken up, and we ultimately decided to leave earlier than planned. Additionally, we used a few minibar items that later appeared as additional charges, however this was not clearly explained to us at any point. We also requested an emailed receipt for these charges, which we never received. While the hotel itself is lovely, the experience overall was frustrating and disappointing. For these reasons, I would be hesitant to stay here again, particularly when travelling with a young family.

The

What you would expect from an elite 5 star hotel. Excellent room appointments, friendly knowledgeable staff, excellent food and a nice and easy experience.

Staff were attentive and helpful, and wonderfully friendly.