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The check-in process was painful, we waited 1.5 hours in line. There was only 1-2 people on the desk and it was so slow.

Ron was so nice! Such a nice hotel, very different than a usual chain! Definately coming back!

Clean, quiet room. Bed was comfy.

Looks like a lot of dust on surfaces and walls but room was clean and comfortable . Recommended to stay in hotel overall

A very nice hotel I go to every year. Use it mostly when taking in a Senators game. I normally rate this hotel as a 5 star, but this time it sort of missed the mark. We booked a two night stay and the fridge only had two bottles of water in it. Before heading up to our room on Friday night, we went the vending machines for some munchies but they were mostly empty except for some pop. The only answer from the front desk was an "Oh well." The following morning we had the two coffee cups, but the room did not get serviced that day, so nothing available for the following morning. Other than that a great place.

There was over a hour wait to check in. The line reached across the lobby. Not all check in desks were staffed.

Very good hotel

A

Pool area was not clean. People were bot showering before entering pool Not watching their kids Kids diving into the pool and not following posted rules

Na

Great Hotel Clean spacious rooms

Room was very nice, the heat was on and lowest it would set was 18.5, windows are able to open though which helps. Good blackout curtains. Fridge in room. Microwave at request for free to reheat food if you need it. They have a cafe too that has a coffee and breakfast sandwich for $8 and other snacks / sandwiches

A1 superbe

The room was large and spacious. The bar and restaurant were also great. We would stay here again.

was one of the worst hotel experiences I’ve had. I woke up in the morning to a very strong smell of urine coming from the bed. After checking, it became clear the urine was actually coming from the mattress itself and soaking up through the sheets. The mattress was clearly contaminated and the bedding had not been properly cleaned or checked before the room was given to a guest. Unfortunately, I only discovered this after sleeping in the bed the entire night, meaning I unknowingly slept in urine. I took photos and a video clearly showing the liquid soaking up through the sheets from the mattress. What makes this even more frustrating is how the situation has been handled. When I checked out, I specifically asked to speak with a manager and was told someone would contact me. I also sent an email with the photos and video documenting the issue. Despite that, no manager has reached out to me at all. Sleeping in a contaminated bed is completely unacceptable and a serious hygiene issue. The lack of response from management afterward is just as concerning. I hope the property takes this seriously, both in addressing the cleanliness standards and in how they respond when a guest raises a serious issue.

Great

fantastic. their shuttle even took me to a grocery store for distilled water for my CPAP machine. Great live music in the restaurant.

The room had fingerprints on literally every mirror and window\glass. especially the bathroom. Internet was a hassle to connect and stay connected. wasnt able to order room service. had to go in person. But the food was great. people were great. overall average in my opinion. I expected more but it was a cheaper room.

Clean room, Friendly Staff. Provided a bus to the concert.

Clean and quiet!