チャールトンズ バンフ

nice kitchen

スタッフが親切で過ごしやすかったです。

部屋は広くて気持ちがよかったが、エアコンの状況が良くなかった。対応を依頼しても治せず、使用できず。 部屋は多少暑かった。

ロケーションは良かったが、設備は特に良くない。

バスローブやトイレットペーパーの補充がされておらず、掃除が行き届いていなかった点が残念。フロントやハウスキーパーさんの対応は良かった。

Everything was great! The staff was friendly and accommodating, the hotel itself was right on Banff Ave so within walking distance to absolutely everything. An all around excellent experience:)

Note that parking in the hotel surface parking is an additional $15/day per car not included in the daily rate advertised. Listed in the hotel.com details section.

Our check in went smoothly. The hotel’s location is great. Rooms are big and comfortable. We were only there for one night, but being at the Charlton was excellent.

Two bedroom: Master bedroom is without door, No privacy! No AC in Master Bedroom.

Habitación excelente

The staff was very responsive, caring & professional with all my questions. They switched rooms for me, which I requested for convenience, without a moments hesitation. The daily housekeeping staff was very observant & responsive to how they saw me using the room, making adjustments without changing the location of a single item. It’s conveniently located right next door to one of the free ski area shuttles & also the local town buses. Relatively easy walk to the downtown restaurants & shops, although I did drive downtown all but the first day.

Great little spot

Unfortunately, the mattresses were too hard for us. Could not get good sleep. Everything else was perfect

Clean and close to town. Excellent.

Dated but spacious accommodations. Single serve coffee teabags in the room, not sure if they have hear of Keurigs. 20 year old tv set. 40 year old furniture. They upcharge $15 per night for parking which should have been included one parking spot for this motel style place. They also charge add on fees per additional guest. We had a 2 queen beds for 4 people and upon checkout they accused me of not disclosing the extra two people in my family of 4. Then they tried to charge me an extra 20% for my stay. I honestly dont remember booking it for 2 in the drop down - that said I didn't like being accused of something I wouldn't have never done or cared about. Nice small pool and large hot tub and decent sauna. Nice shower and bathroom. No breakfast continental or otherwise. Couldn't find the place nearby to eat that they had the posters up of. Good for pizza delivery from pizza pizza was able to bring food right to the door. It is far away from the main hubub of downtown banff so its a hike and because of that I probably wont stay here again

Stayed in the King Loft suite and the bed was ridiculously comfy. 5/5 stars. No hangers available to hang clothes upstairs(?) and there is a $15/night parking fee. Refundable $50 incidentals fee, too. Not a big deal, but good to know. Appreciated that I could access our room without going through a main lobby every single time.

The room was very good for us. For those that want total darkness the room curtains need repair or replacement, one set did not fully cover the width of the large window. Also the beds are up against the wall on one side, two people in each bed may be issue.

great time great room

The Carlton Hotel was perfect! The staff are amazing and always ready to provide guests with information regarding the hotel, surrounding areas and advice on places to go and things to see. The hotel is spotless. They have a beautiful pool, hot tub and steam room which was great after a day of hiking and sightseeing. Juliann, the Manager of the Hotel (I hope I have her name right), thank you for the excellent service you provided me with regarding my room. It was the best!

Everything was great nice time good experience