What do past guests say about Charltons Banff?

Charltons Banff is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Charltons Banff

Name: Charltons Banff
Address: 513 Banff Ave, Alberta, Canada, T1L1B4, 513 Banff Ave, Alberta, T1L1B4, Canada
Rating: 8.2

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8.2

/10

Very Good

1,134 reviews

What Guests Say About Their Stay

Salome

10.0

/ 10

Quite, safe, cozy. My son love the loft. We have a great stay. Will definitely comeback.

Marlon

10.0

/ 10

Staff were welcoming and our updated Mountain View room was very clean. The property itself is dated but well kept and clean. The elevator seems to stop randomly on the 2nd floor when I only called for 3rd. This happened several times. Otherwise the elevator works perfectly fine. Parking maximum height is limited to 6’ 6” so be mindful of any rooftop boxes/carriers on your vehicle. We were able to park in the sole uncovered spot on the property. They offered us to park next door at their sister property or on the street behind the hotel. Bus stop is 2 min walk away and 12 min walk to major shopping strip. All in all a great experience.

Vicente

10.0

/ 10

Love the bed size. Plenty of pillows. Nice and quiet. Not far from downtown parking available. Great stay. Definite recommend.

In the Area

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513 Banff Ave, Alberta, Canada, T1L1B4

Main Facilities

This accommodation offers:

Indoor pool

Spa tub

Luggage storage

Barbecue

Staying at Charltons Banff is a good choice when you are visiting Alberta.

What's around Charltons Banff

513 Banff Ave, Alberta, Canada, T1L1B4

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Discover More About Charltons Banff

Location
Staying at Charltons Banff is a good choice when you are visiting Alberta.

About Charltons Banff

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Charltons Banff.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

Charltons Banff is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Charltons Banff is the right place to stay.

All facilities in Charltons Banff

Facility

Indoor pool

Spa tub

Others

Things to Do

Spa tub
Indoor pool
Barbecue

Connectivity

Free WiFi

General

Fireplace in lobby
Parking (surcharge)
Terrace

Public Facilities

Others
Smoke-free area
Safety deposit box

Hotel Services

Luggage storage
Front desk

Accommodation Policy & General Information in Charltons Banff

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Self parking fee: CAD 15.70 per night (in/out privileges)
Pet fee: CAD 25 per pet, per night
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Resort fee (June 01 - March 17): CAD 20.95 per accommodation, per night

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk is open daily from 7:00 AM - 11 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: [Banff Inn 501 Banff Ave, Banff, AB T1L 1A9]. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

16:00 - 23:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities
Check-In / Check-Out Time	From 16:00 - 23:00 - to 11:00
Available rooms at Charltons Banff	65
Number of floors in Charltons Banff	3
Another facilities in Charltons Banff	Spa tub, Indoor pool, Barbecue, Free WiFi, Fireplace in lobby

Frequently asked question in Charltons Banff

What is normal check-in & check-out time at Charltons Banff?

The standard check-in time at Charltons Banff is starting from 16:00 - 23:00 while the latest check-out time is at Before 11:00

What is the star rating of Charltons Banff

Charltons Banff has a 3.0-star rating.

How many floors does Charltons Banff have?

Charltons Banff has 3.

How many rooms are available at Charltons Banff

Charltons Banff has 65.

Are there any parking spots at Charltons Banff ?

Yes: Yes, there are parking spots at Charltons Banff

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More Reviews from Other Guests in Charltons Banff

Overall Ratings & Reviews Charltons Banff

Traveloka (2)

Other sources (1,132)

8.2

Very Good

From 1,132 reviews

Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.6

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Traveler Reviews Charltons Banff

Number of reviews per page

Top reviews

Anna

8.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Lively outdoor spaces and beautiful flowers x good location to get a bus into town

Salome

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Quite, safe, cozy. My son love the loft. We have a great stay. Will definitely comeback.

Tamara

8.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

The room was clean and having a loft bedroom was different for a change. All of the staff that I encountered were very nice and helpful. I was disappointed that the pool was closed, as I was looking forward to using it. They did offer other pool options to use, but I did not want to walk that far to use the pool. The coupons for the Evergreen restaurant were nice and I did use them, the restaurant at the Caribou Hotel next door was good too for either breakfast or dinner. It was a bit overpriced, but then again everything in Banff is.

Nimrod

4.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

I'm booked July 23 for 1 night for 3 people. I'm expecting that the pull out bed was already ready with bed cover, pillows and comforter. but it was not. I came down to asked the front desk, then nothing happen, then after 25 mins. I went down again for the second time. We waited for more than half an hour before the guy came.. I paid for $755.21 for this room and we are not happy with the service. even the washroom the lock was broken. I don't want to recommend this place to my family and friends.

Enzo

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The room carpet and couch had stains. Rooms also very dark so they could use brighter lighting. Good location if you don’t want to be right in noisy downtown

Manoj

6.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Overall stay here was average in the loft room we had booked as it was very little space in the main room which after opening the sofa bed was completely gone. The place is old and needs some renovation.

Jorge

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Reception staff were amazing

Jenna

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Hotel was ok, clean and spacious. Within walking distance to Banff Ave. The pools were shut down however you are able to use their sister hotel pool. No food or coffee shop onsite like others in the area but short walk to find those amenities.

Chi

4.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Our stay would have been uneventful if we were not charged for an unused dinner coupon. When we checked in, that gentleman told us that they also own the hotel next door which has a restaurant and said that if we want to have dinner there, we could use a $15 coupon which he gave us along with free Roam passes for the public transit buses. We ate somewhere else and did not use the coupon. However, when we checked out the next morning, the girl said we have to pay $20 for the $15 coupon as it is "part of the service". This is really weird and we never experienced this type of problem before. It is really not a good business practice to ruin one's reputation for a strange charge like this.

Marlon

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Vicente

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Love the bed size. Plenty of pillows. Nice and quiet. Not far from downtown parking available. Great stay. Definite recommend.

Tahmidul Islam

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Spacious rooms, welcoming staff

Nanette

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

In need of update. Overall cleanliness was lacking, from the carpet to the bathroom tile. We had a loft room, and it was dark. The windows faced the next door property, making privacy a concern. Would not stay here again, too many other options.

Robert

4.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The room was dated, and there was no view on the ground level. The hot tub was cold. After paying almost $400 per night for the room, I was informed of a $15 per night to park our rental car.

Catherine

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Good location but the old carpet stains needs to be replaced.

Tori

Family

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

This cute motel is conveniently located in the heart of Banff. The amenities are great, especially free bikes to use to get around town. The staff is all very friendly and attentive!

Emily

with Partner

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

The room was clean and comfortable. However, we unknowingly booked a room where the bed was up a spiral staircase from the main area that had the bathroom. A little difficult to get suitcases up the stairs and a little annoying to have to go downstairs to the bathroom in the middle of the night. Front desk staff were very helpful and friendly. Parking on site was an extra charge (~ $15 Canadian), but that didn't seem unreasonable and plenty of parking spaces. Nice to be close to downtown area to walk to get something to eat but be far enough away from all of the chaos and noise of the downtown area.

Margaret

Family

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Lots to do close by!

Simranjit

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Good experience

Crystal

with Partner

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Staff were very friendly. The amenities include a pool steam room and bikes plus free voucher to use their public transportation in Banff. Parking was about $15 a day but they didn’t tell you or I missed it on Expedia is. The resort fee is $20 a day plus local tax at 5%. (All CAD) The room was quiet, clean, but was comfortable. However, it is in desperate need of an upgrade in the bathroom. We had the loft style studio and the layout on the first floor is very cramped. Couch is tiny uncomfortable. The coffee maker is in an awkward location in the shower. Bathroom is very small. Now I wouldn’t be giving this a mid review if it didn’t cost $400 USD per night, but I don’t think the quality of this hotel aligns with that cost. However, it was a holiday weekend so here we are, they can charge what they want.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.