查尔顿班夫酒店

The front desk staff, who is from Ukarine, he is very warm heart, helpful and good attitude.

Near downtown Banff

Loved the location. The staff were all amazing and accommodating. The rooms are dated. We were not impressed with the hidden expense when we checked in, having no choice in purchasing an amenities voucher per night’s stay to eat at their sister restaurant, Evergreen.

no meals available

We stayed in the suite with two separate bedroom areas and a kitchen in between. It's older property and long overdue for renovation which doesn't bother me but might bother some. There are no blackout curtains and the curtains barely covered the window so it's very bright in the morning. The staff tried to be helpful but when my neighbors were repeatedly noisy starting at 10:45 p.m. it took a lot of prompting for the front desk to ask them to be quiet. For three nights in a row.

Our room was not suitable for an elderly couple with a small dog. We're both fit & mobile, but the stairs were very steep & dangerous for us & our dog.

This property is old and outdated. The carpet is terrible and the amenities bathroom products are poor quality. There is no microwave in the unit and the lobby amenities are less than quality. This hotel should be a 2 star. The alarm clock isn’t working and the tv doesn’t work well with the free channels. The sound between the walls is bad. We were awakened by the next suite phone alarm at 5:30 am on Sunday morning.

i like the hot tub

Good and less pricey than other places in Banff

Todo excelente

Floor by sink n shower was sticky.. wiped it with towel n towel was filthy.. carpet wet by bed.. lamp n plug in did not work

Everything was great! The staff was friendly and accommodating, the hotel itself was right on Banff Ave so within walking distance to absolutely everything. An all around excellent experience:)

Note that parking in the hotel surface parking is an additional $15/day per car not included in the daily rate advertised. Listed in the hotel.com details section.

Our check in went smoothly. The hotel’s location is great. Rooms are big and comfortable. We were only there for one night, but being at the Charlton was excellent.

Two bedroom: Master bedroom is without door, No privacy! No AC in Master Bedroom.

Habitación excelente

The staff was very responsive, caring & professional with all my questions. They switched rooms for me, which I requested for convenience, without a moments hesitation. The daily housekeeping staff was very observant & responsive to how they saw me using the room, making adjustments without changing the location of a single item. It’s conveniently located right next door to one of the free ski area shuttles & also the local town buses. Relatively easy walk to the downtown restaurants & shops, although I did drive downtown all but the first day.

Great little spot

Unfortunately, the mattresses were too hard for us. Could not get good sleep. Everything else was perfect

Clean and close to town. Excellent.