チェルトナム チェイス ホテル & スパ

Perfect solo trip!!

A deposit was taken for each night I wish I would have known this before booking as it left our holiday spends short! Also I was charged around £33 pounds over on my final bill not sure why as when we checked out they told us there was no charges to our room ! Didn’t enjoy our stay wasnt really given any information when booked in would not stay again !

Clean room, food at buffet was good, a decent selection. Staff were friendly.

Excellent stay, lovely room and hotel

I had specifically booked a king-size bed, but the room had two single mattresses joined together. Upon enquiring, I was told that the hotel does not offer king-size mattresses, which makes the room description misleading. Furthermore, the TV casting facility was not working.

Room and bedding clean and adequate. The spa and pool area were very good. The restaurant had lovely staff helpful and polite. The food and coffee machine could have been a bit hotter.

Loved this place. Just was a bit shocked about the additional Pet charge aa I thought it was included. Apart from that it was great

Haven’t had breakfast yet but check in was not smooth The receptionist was lovely but the manager not so The room didn’t have the extra bed in we sat in bar having a coffee and was told manager was going to come talk to us but this didn’t happen Asked at reception and was told to go to room where manager was waiting then we had to move room although there was now an extra bed in the original room When we asked we were told another guest wanted this room with this configuration of beds which as it turns out was the same as the new room The receptionist I saw when we first arrived was very helpful it’s just the manager who wasn’t

Lovely hotel. Lovely stay.

Execellent place to go relax and take in the beautiful Cotwolds. This hotel is just perfect for a weekend break or longer. The rooms are modern, clean with all amenities you would expect from a top hotel. Breafast was amazing and the amazing staff prepared eggs for breakfast as we like. Its located so close to great day vists and if nothingbelse just in the hotel and enjoy the pool and spa and relax at the bar. We'll definitely be back soon..a great big.thank you everyone at the hotel for making our stay PERFECT !

Great spa area, good food and drinks and very clean room.

Was excellent great customer service Definitely will be back again

Have stayed multiple times before but on this occassion the music was loud until 1am (we were not pre warned of this) and the plumbing caused a very annoying vibrating hum for most of the night that resulted in only 4 hours sleep on a night away that was supposed to help us relax and to prepare us for xmas.

Overall a nice hotel - staff very friendly and obliging

The pool & wellness suite was out of action which was very disappointing as it was the sole reason I stayed at Chase rather than central Cheltenham. But the room was clean & comfortable, and breakfast was good

Fabulous room, and service

Very comfortable suite, great food

Very comfortable, clean room and facilities. Good breakfast.

Loved it last minute booking and no nonsense... room and bed huge, dark quiet and close to reception...

DREADFUL STAY FROM START TO FINISH. I WILL NEVER EVER STAY THERE AGAIN.DREADFUL CUSTOMER SERVICE/ AWFUL FOOD/ UNBEARABLE FREEZING SWIMMING POOL/ DREADFULLY HARD UNCOMFORTABLE BEDS / DOUBLE ROOM HOLDING CHARGES APPLIED TO CREDIT CARD & SO IT GOES ON. A FORMAL COMPLAINT HAS BEEN MADE BUT AS YET NOBODY HAS BOTHERED TO PROPERLY SPEAK TO MYSELF FROM THE HOTEL IN QUESTION !!! ,WHICH IM AFRAID THEREFORE SPEAKS VOLUMES !!.