クレイトン ホテル バーミンガム

The hotel is in a perfect location, the downside was the Air Conditioning in the room which was freezing. Staff tried to helped to resolve the issue by providing a heater but this was not helpful as it was still uncomfortably cold. In the end we stayed out of the hotel room due to the cold conditions. We managed to change rooms that had a working climate control this was much better stay.

Staff were good,

It just feels a bit sad and soulless! The staff on reception really didn’t care, the aircon in the room is just a glorified fan and there is a lack of amenities in the rooms. Stayed there previously and it was great, but now it’s like they have no money or care for the place. Shame

Had vey good rest.

I’ve stayed in this hotel numerous times. Comfortable bed and always nice and clean. Staff are always friendly and professional.

Clean room, full size extra bed, great breakfast. Slow check-in but helpful staff. Great location and felt safe and quiet.

I was not happy with m stay there was hairs around the room. I would like a full refund please. Thanks

I don’t complain about much but don’t charge for a late fee when I’ve tried to call you numerous times on a broken phone & additionally don’t charge me with full knowledge that I’ve paid for a junior suite with a tv that doesn’t function for a 2 day stay. Other than that amazing location and amazing staff & amenities overall stay very very good would recommend other than that one personal issue

The accommodations were exceptional, and I encountered no issues whatsoever. The location was outstanding, and the staff provided exemplary service.

There was no any kind of amentities

Dette var virkelig valuta for pengene! Kjempeflotte rom, hjelpsomme ansatte og veldig praktisk beliggenhet! Hadde dessverre ikke frokost inkludert, så det tar vi neste gang. Hit vil vi tilbake! Trikken har stopp like utenfor, og det er en kort gåtur til togstasjon, shopping osv.

No hot chocolate available 😢

Everything about this room and the staff were excellent!

Positives: The staff were very polite, the beds were comfy and the room was generally clean overall (save the top of the mirror). Negatives: The air con in the room did not work, so the room temperature was 27C all night with no way of opening the window. They knew this, because there were two fans in the wardrobe and because I overheard the check-in staff questioning whether they should use the room I was given (they were fully booked, so "had to"). I was not told about the air con not working, which is incredibly poor to just hope that people aren't going to notice/complain. The main shower head was also broken, making it unusable unless you fancied the idea of sitting underneath a strong tap. Luckily the second shower head was fine. Overall: I do not believe the room should have been available to book with the air conditioning not working, particularly considering the price. This is why I'm leaving this negative review.

No fridge in our standard room. The carpet in our room was the dirtiest I have ever seen in any room —- stains everywhere . This is not a 4 star establishment .

Whole trip was underwhelming. Rooms are lovely and clean. Hotel is very busy reception cannot help with things like bringing hairdryers… the soap dispenser was broken.

Great room - not much in the way of toiletries but the basic handwash and shower wash were ok. Only used the bar which was good. Very slow on reception - even though we checked in online we still had to wait over 10 minutes for them to process a customer in front of us, so we could collect the key. I didn't see the point in checking in online if we still had this wait. Two people on reception and about 8 people waiting to check in or get keys.

The room was clean, the staff were lovely and the foyer was beautiful!

Room card didint work first time. Tried to charge me for breakfast when I already paid. Air con stopped working overnight. Breakfast food not bad, but no staff around.

A decent stay but air con was on maintenance mode, the smart tv wasn’t working and only had a couple of regular channels. I didn’t have the time to ask the staff to fix as was on an in and out Business trip and tired - so was more of an inconvenience - they possibly would have fixed if they had the opportunity.