クレイトン ホテル バーミンガム

It was a nice room, clean and big. The AC didn’t work in my room so had to change the room. The reception lady brought the cart and just stood there as I had to load all the baggage I had to repack for the move. After the load she just opened one door before the elevator and left. I had to move the cart to a different level to my new room myself, having difficulty opening multiple doors. The first room was so hot I told the reception lady I wasn’t feeling well because of it. She probably thought I had Covid or something she seems she wanted to stay as far as she could away from me?? I don’t know but really disappointed. The new room didn’t have a good AC also. Probably central AC but really should do something about it. The key card didn’t open the gym room don’t know why. Breakfast was good.

スイートルームに宿泊したのに、バスタブにお湯をはったら、ほこりが浮いてきた。バスルームにシェービング専用のコンセプトしたなく不便。深夜消灯中に、電気がカチカチビリビリ音がして灯りがチカチカ光ったりして、毎晩怖い思いをした。セーフティボックスが古くすぎて、使い方がわからない。今時見たこともないものだった。

Great

Very good

Worse experience No parking Also been charged 2 twice online and on desk Also I payed for breakfast but didn’t get my breakfast and didn’t get A refund Very poor service n no help at all Very disappointed No recommend

Room was clean. A little small for 3 people but we made do as 1 night. Could have done with another chair or 2 - there was just one at the desk. Parking is nearby 5-8min walk. Would be good if hotel provided clear directions for walking from the car park to the hotel.

The only issue was the parking It’s a 10 minute walk (min) and with luggage it’s not brilliant unfortunately. Make sure you park in B4 parking to get your discount code otherwise it’s expensive!

Staff were excellent. Hotel clean. Room comfortable

fancy. staff is helpful and very friendly.

I booked a 2 night stay. The first night was extremely terrible and was ruined as I was put in an interconnecting room with strangers. This is unacceptable as there's no soundproofing between the interconnecting doors, so I could hear the next door guest's talking, laughing, TV/ devices, and even rustling of paper. They were not being particularly loud (except the odd blaring of media / laughing) but the noise meant I could not sleep. They left the room around 12am and came back around 3am (which woke me up). I called reception to ask for 1) another room the next day, and 2) help with telling them to quieten down, but she was really unattentive and said that "if they were coming in at 3am in the morning they would be sleeping soon, and the hotel was fully booked so no spare rooms". I explained to her they were still up at 3.30am, so then she sent Security to knock on their door but to no avail. After half an hour, I had to knock on the interconnecting door for them to stop talking and doing whatever they were doing on their device and go to sleep. I felt extremely disappointed with this receptionist's attitude, being put in an interconnecting room, and had the worst night in all my hotel stays. Strangers should not be put in interconnecting rooms - it's disrespectful to guests. The next day, I went down to reception to ask again for another room, and thankfully a different receptionist was helpful and put me in a new room.

Room was nice, clean, and large, but the service was disappointing. The corridors were noisy past midnight and with takeaway food trays in the morning (930am) so floors clearly hadn't been checked. We were also surprised the bar closed at midnight on a Saturday. Staff refused to honor our Expedia "22% off" discount for breakfast but neither reception or dining at the lunch advised us of us and breakfast service made me uncomfortable, I was asked for payment while making tea rather than waiting until I was seated.

Easy check-in and clean room.

I had a great stay at this hotel. The location was perfect—just a short walk to restaurants and the shopping center. The room was nice, clean, and comfortable. I would definitely stay here again.

Disappointed to be told car parking £14.00 and check out with your parking ticket and told will be 14.00 , charged £20.00

Great hotel and good location

Apart from the fact I didn't get an upgrade and discount on my meals, the phone died so I had to walk to reception, tv didn't work very well, this morning I had a water fault in my shower. I'm not sure I will return to this hotel next time

Hotel was fine. Bathroom door on inside was old wood flaking at the bottom - not a good sight. More tea/water stations in the dining area. No fresh fruit available at breakfast. Staff in the restaurant in the evening were very helpful and evening meal was delicious

Hotel was great and accommodating. The breakfast was amazing. Staff member Kevin was so professional, polite, knowledgeable and a credit to this business.

Able to fit 3 in a room, clean, modern, night staff especially lovely letting us back in! Can’t fault

lovely stsy but refused a late chrckout.