Clayton Hotel Birmingham

fancy. staff is helpful and very friendly.

I booked a 2 night stay. The first night was extremely terrible and was ruined as I was put in an interconnecting room with strangers. This is unacceptable as there's no soundproofing between the interconnecting doors, so I could hear the next door guest's talking, laughing, TV/ devices, and even rustling of paper. They were not being particularly loud (except the odd blaring of media / laughing) but the noise meant I could not sleep. They left the room around 12am and came back around 3am (which woke me up). I called reception to ask for 1) another room the next day, and 2) help with telling them to quieten down, but she was really unattentive and said that "if they were coming in at 3am in the morning they would be sleeping soon, and the hotel was fully booked so no spare rooms". I explained to her they were still up at 3.30am, so then she sent Security to knock on their door but to no avail. After half an hour, I had to knock on the interconnecting door for them to stop talking and doing whatever they were doing on their device and go to sleep. I felt extremely disappointed with this receptionist's attitude, being put in an interconnecting room, and had the worst night in all my hotel stays. Strangers should not be put in interconnecting rooms - it's disrespectful to guests. The next day, I went down to reception to ask again for another room, and thankfully a different receptionist was helpful and put me in a new room.

Room was nice, clean, and large, but the service was disappointing. The corridors were noisy past midnight and with takeaway food trays in the morning (930am) so floors clearly hadn't been checked. We were also surprised the bar closed at midnight on a Saturday. Staff refused to honor our Expedia "22% off" discount for breakfast but neither reception or dining at the lunch advised us of us and breakfast service made me uncomfortable, I was asked for payment while making tea rather than waiting until I was seated.

Easy check-in and clean room.

I had a great stay at this hotel. The location was perfect—just a short walk to restaurants and the shopping center. The room was nice, clean, and comfortable. I would definitely stay here again.

Disappointed to be told car parking £14.00 and check out with your parking ticket and told will be 14.00 , charged £20.00

Great hotel and good location

Apart from the fact I didn't get an upgrade and discount on my meals, the phone died so I had to walk to reception, tv didn't work very well, this morning I had a water fault in my shower. I'm not sure I will return to this hotel next time

Hotel was fine. Bathroom door on inside was old wood flaking at the bottom - not a good sight. More tea/water stations in the dining area. No fresh fruit available at breakfast. Staff in the restaurant in the evening were very helpful and evening meal was delicious

Hotel was great and accommodating. The breakfast was amazing. Staff member Kevin was so professional, polite, knowledgeable and a credit to this business.

Able to fit 3 in a room, clean, modern, night staff especially lovely letting us back in! Can’t fault

lovely stsy but refused a late chrckout.

The breakfast had lots of choice .staff very friendly and helpful. Issues with rhe room promptly sorted out. Clean comfortable room . Hotel location very good close to centre of town and well serviced with buses.

Comfort. Would have been a 5 if there was a fridge in the room

Great place

Fantastic from the time we got there until we left

The whole experience was spot on ,no issues, thank you

The gotel was very well presented, and staff very polite. Breakfast was excellent and filling.

We had a fantastic time at Clayton Hotel Birmingham - my mum wouldn’t stop talking about it for weeks after the trip. Hisham was very friendly and efficient. When checking in, I asked him if we could be allocated a room with a fridge as we had food. He recognised us from previous stays, and upgraded us to a larger, luxurious suite. The breakfast was also lovely. It was clean and well maintained. A member of staff (I believe the manager) also checked to see if we were okay, which we appreciated. Overall, a fantastic stay and looking forward to visiting again in the coming weeks.

The decor of the hotel was gorgeous. The staff were engaging and the cocktails to die for. Breakfast was delicious, so much choice. The room was a good size for a double, well equipped and the whole experience was made even better with its location. Great place to stay. Would definitely stay again